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Albina Hickel

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Aug 2, 2024, 12:00:42 PM8/2/24

to cyathebeagen

can someone tell me how to do a hard reset on my roku? i have an old one for an old tv and all of a sudden netdlix is saying "too many people on my account"- but i am the only one! netflex said to call roku and ask for a hard reset but of course there is no one to call.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing? Please keep us posted what you find out.

How many channels do you have on your Roku device? We would recommend removing unused channels from your Roku device, then restarting your Roku device. Once your device has restarted, try adding the Netflix channel again.

Can you please provide more specific information about the issue you are experiencing? What Roku model device are you having this issue with? Have you removed unused channels on your Roku device? After removing those channels, have you tried restarting the Roku device before trying to add the Netflix channel? If you are still seeing the issue persist, are you seeing an error message on screen?

We just got a new TCL Roku TV (50S535) and had this same problem with Netflix not installing saying there wasn't enough memory. I ended up doing a factory reset of the TV via the advance settings menu option, and then during the new subsequent initial setup I selected the streaming services we subscribe to (YouTubeTV, HBO Max, Netflix, and Amazon Prime), but I opted not to select any preferred content types so it wouldn't try to pre-install any of those related channels. After the setup process finished the Netflix app was on the home screen and it works just fine now. Hopefully this will work for others here having this same problem.

I have a Sharp TV (model LC-58Q7330U) that will not start up. Just shows the Roku logo for a few seconds and then turns off, shows the logo a few seconds, turns off in an endless loop. I wanted to try to recovery it by using a USB drive with a firmware image. I'm unable to acquire this as I don't know the Roku Model Number and since the TV is in a boot loop I can't access any menus to see it.

I'm currently having this issue with my 58 inch Sharp Roku tv. Tv worked great up until 2/6/21. Turned the tv on that day and it'll go to the Sharp-Roku TV logo in white display page, disappear to a black screen then continue flashing the Sharp-Roku TV logo in white logo then back to black screen continuously. I don't know if this was an update issue or what but Roku support is virtually no help at all. If anyone knows a solution for this, post it please. I have a 58 inch paperweight on my hands that I'm ready to throw out the window.

I call it collusion tactics. Nobody's responsible for anything. It's the constant theme. (The person's thread you replied to had to divine the Roku model number from thin air. There's no cross reference -- even though customers repeatedly demonstrate a need for it. That's how obfuscated the boundaries are. There's different model numbers depending on who you talk to.).

If I were you, I'd try the pinhole factory reset on the back of the tv. Unplug, press the power button for a minute to drain any capacitive energy. Then hold the pinhole reset button while plugging the tv in. Continue holding it 15-20 seconds until the front light flashes or dims (? This is a little unclear to me how the different brands might work). If you end up in the setup screen, you can tell it you'll connect to internet later. See if the problem exists when watching antenna tv or streaming through HDMI port.