How to remotely Connect to a CW Tampa Customer to assist with PC issues

[Robert Bohacek]

This is CW Tampa internal help topic only!

1. Creating your first support session

Open up a browser and go to www.cartridgeworldtampa.com site. Click on Support>PC 

Remote to be automatically redirected to the host page. Click on login on the top right side of the screen. 

Make sure you are in the HOST page. Check on the HOST to just next to the Screen Connect logo.

2. To create a new session, select the plus sign beside 

the "Support" heading on the left-hand side of the 

page.

In the "Create Support Session" dialog box, you can 

select from four different "join modes," which dictate 

how a guest will join the session. For this example, 

we're selecting the "Simple Code" join mode. This means 

that the guest will have to enter the name of the 

session into a code box on the guest page. For example 

"corwin".

Once you've created the support session, it will appear 

as a list item on the host page. Select the session, 

then choose the "Join" button in the lower panel of the 

host page to join your session.

The host client window will launch, and the host page 

will update to show that you are now connected to your 

ScreenConnect server.

3. Once you have joined, instruct your guest (Corwin) 

to join their side of the session. For our example, we 

would tell the guest to go to our 

cartridgeworldtampa.com site. Click on Support > PC 

remore

Once site loads, instruct guest to enter the code 

"corwin" in the code box on the guest page and click 

the "Join" button.

This will prompt them to download or run an 

application. Instruct gues to click yes or run. 

ADDITIONAL FUNCTIONALITY:

to conduct remote meetings in which attendees can talk 

using VOIP, chat, and share their desktops with each 

other.

Here is the basic process of creating and joining a 

meeting session:

Open up a browser and navigate to your ScreenConnect 

site. Log in using your host username and password.

Create a meeting session on the host page.

Join the meeting session you have created.

Instruct your guest(s) to join your meeting. Depending 

on the type of meeting you created, they may need to 

enter a code on your site, select a session from a list 

on your site, or check their email for a link to the 

meeting.

Wait for your guest(s) to join the session.

Pick a participant to start the meeting by sharing 

their desktop