The sending fax machine will need to change the "compatibility" mode and "error correction" to off and set the "transmission speed" to 9600 bauds. Most machines would be set to 14400 and this will cause more than usual amount of errors on digital lines. I can call Linda in the morning to help with that.
Instructions to change "compatibility" setting to "basic":
1. Pressing "Menu/Set
2. Pressing numbers, "2", "0", and "1"
3. Select "basic" with the up/down arrow control
4. Press "Menu/Set" again
ECM Menu instructions:
1. Press and hold the "Menu" button on the front of the Brother fax machine to open the main menu.
2. Type "2864" to put the fax machine into maintenance mode. Type "10" to gain access to the firmware panel.
3. Type "22" to open the WSW22 menu. Type "1" twice to turn off the ECM function on outgoing fax messages. Press "9" to return to the main WSW22 menu.
4. Type "2" and then type "1" to disable ECM on incoming fax messages. Type "99" to save your changes and exit to the main menu.
Faxing over VoIP with Brother Fax Machines.
Faxing with Brother Fax machines over VoIP should be accomplished using the
following settings. Set the Baud rate to 9600 for a slower speed by
choosing Basic as the Configuration Setting. And turn
off or disable ECM (Error Correction Mode) by enabling Overseas Mode.
These settings can be difficult to make on
some older Brother fax machines, but have become easy on many new models.
Brother has realized that VoIP is here to stay and instead of deflecting
support for faxing by saying that they didn't support faxing over IP they now
have started to have configuration settings that will allow these fundamental
basic settings.
Lowering the Baud rate on Brother Fax Machines*
-
Press the Menu key.
-
Press 2, Press 0, then Press 2
again.
-
Hit the Up or Down Arrow and select Basic.
-
Press the OK Key.
-
Press the Stop or Exit Key.
*You should find these directions will work with
the following Brother Fax machines, FAX1360, FAX1860C, FAX1960C, MFC240C.
Turning on Overseas Mode on Brother Fax Machines*
Under Fax Settings which can differ depending on exact machine navigate to
Additional Functions, which will display the menus. The Additional
Function Key will Blink. Use the Left (-) and Right (+) arrow to select
the menu you want, in this case Fax Settings. Press Set.
-
Press the Fax key to illuminate it.
-
Load your document.
-
Press the Menu key.
-
Press 2, Press 2 again, then Press 7.
-
Hit the Up or Down Arrow and select On.
-
Press the OK Key.
*You should find these directions will work with
the following Brother Fax machines, FAX1360, FAX1860C, FAX1960C, MFC240C.
Lowering the Baud rate on Brother Fax Machines*
-
Press the Menu/Set key.
-
Press 2, Press 0, then Press 1.
-
Hit the Up or Down Arrow key and
select Basic.
-
Press the Menu/Set key.
-
Press the Stop or Exit Key.
*You should find these directions will work with
the following Brother Fax machines, FAX1840C, FAX1840CN, FAX1940CN , FAX2810
FAX2910, FAX2920.
Turning on Overseas Mode on Brother Fax Machines*
Under Fax Settings which can differ depending on exact machine navigate to
Additional Functions, which will display the menus. The Additional
Function Key will Blink. Use the Left (-) and Right (+) arrow to select
the menu you want, in this case Fax Settings. Press Set.
-
Press the Fax key to illuminate it.
-
Load your document.
-
Press the Menu/Set key.
-
Press 2, Press 2 again, then Press 7.
-
Hit the Up or Down Arrow and select On.
-
Press the Menu/Set key.
*You should find these directions will work with
the following Brother Fax machines, FAX1840C, FAX1840CN, FAX1940CN , FAX2810
FAX2910, FAX2920.