X930e Firmware
Xena Donovan
C930e is an advanced HD 1080p webcam that delivers high-resolution video in virtually any environment, including low-light and harshly backlit settings. H.264 video compression and a generously wide 90 field of view help make C930e the next best thing to being there in person.
C930e delivers professional and reliable video-conferencing experience. HD 1080p/30 fps video enhanced by RightLight 2 and a high-precision lens deliver rich, high-resolution video quality in any environment. The premium image sensor consistently delivers HD quality without aliasing or blur, even when zoomed in
Frame yourself and your workspace perfectly with a generous 90 diagonal field of view, HD autofocus, pan, tilt, and 4x HD zoom. The undistorted wide field of view combined with the versatile digital zoom enable C930e to capture white board details and display physical objects with ease. The 90 dFOV is also ideal for including multiple participants on camera while observing appropriate physical distancing protocols.
Elevate meeting productivity with a consistently smooth video stream, even when bandwidth is limited. C930e supports H.264 with Scalable Video Coding (SVC) and UVC 1.5 encoding to minimize dependence on computer and network resources to produce remarkably clear video at all times.
The Logi Tune Desktop app simplifies personal device control and customization on select models, including C930e. The mini app works unobtrusively on your screen for uninterrupted video collaboration, providing zoom in/out, color presets, color adjustments, set manual focus, and enables easy download of firmware updates.
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I think I've found the fix. It seems to be an issue with the Android TV software in the Sony Bravia TV. I had my TV set to Update Automatically, but it seems that wasn't really the case. You have to manually update the Android TV software by going to the TV's home screen, Settings, Device Settings, About, System Update, Update Manually. After doing that, I can finally watch Apple TV+ with a 4K stream without glitches.
I had trouble at first finding how to force the relevant software update. My Sony Bravia (model KD65A1, purchased March 2018)is a Google one and last year I could not even install the Apple TV app. It wasn't offered in the Google store. Then in January this year I discovered it was now available and so installed it to be able to watch Bad Sisters. When it was unwatchable I, I searched for help and stumbled upon this thread, and by switching to SD only was at least able to watch the series with minimal picture problems.
I thought my TV was set to automatic software updates, so when I checked last week to see if problems had been resolved by an update (as other writers had found) and discovered they weren't, I was puzzled.
Looks like the issue might have stemmed from Apple/Google compatibility issues perhaps. And in future I will check for software updates manually rather than assuming Sony will supply them automatically.
having the same problem! I've watched Ted Lasso in what I wouldn't even describe as pixels, just coloured blurbs interspersed with video for 5 episodes now. Reminds me of streaming bad quality videos in the days of torrent
Many thanks to behickey for pointing out that Update Automatically doesn't always do what is implied and that a manual update to the latest appropriate firmware for your Sony Bravia may fix the Apple TV pixel problem - it fixed mine. Here is my story. My Sony TV is a KD-75x780f (2018 model from Costco). Step 1 - Hit HELP button on Sony remote. The existing software version appears on the upper right of the screen underneath the model number. Mine was PKG6.6555xxxx. Write that down. Step 2 - Using the internet, navigate to Sony.com. Step 3 - Choose Business & Products. Step 4 - Choose Electronics. Step 5 - Choose Consumer Electronics. Step 6 - Choose TV & Home Theater. Step 7 - Choose Smart TVs. Step 8 - Choose Product Technical Support. Step 9 - Search for KD-75x750f (obviously you would search for your model). After Step 9 I was at the KD-75x780f Model Support Page. Step 10 - navigate to the Downloads tab. Appearing on my laptop, once I hit the download tab, was a Firmware Update v6.7220. There was an option to view all applicable models for this Update and mine was among them. Step 11 - download the update file. Step 12 - follow the instructions on the download page for methods to manually install the update.
Remember the number you wrote down in Step 1? PKG6.6555xxxx (for me). The new downloaded software for my TV was PKG6.7220xxxx. Because my current software was clearly out of date I used the USB method to update my software (it is described on the download page). It was pretty simple. I copied the downloaded update from my laptop to a USB thumb drive. I plugged the USB thumb drive into the back of my TV. The TV recognized the drive and did the rest. The software update took about 20 minutes. Afterwards when I hit the HELP button on the remote the software version displayed as PKG6.7220xxxx.
Actually. thinking about this again -pixellated is probably the wrong word because that just implies a drop in picture quality but a discernable picture still remains. This problem is more like parts of the picture turning to random noise. It looks almost like a screen refresh/stream compression problem because the messed up part (which could be say the bottom half of the screen) will stay messed up until a movie scene changes and an entire picture refresh is forced. Not a very technical description but I am trying to say that this problem makes AppleTV unwatchable. I am currently on a free trial, so I won't be paying for AppleTV at the end of the trial period.
This is happening to me too on a Sony TV. Even with the SD workaround, the pixellation makes stuff unwatchable. I have several other streaming services working without a problem so there is nothing wrong with my set-up. This is indeed a major and embarrassing problem with Apple TV. I am surprised there isn't more about this on the Internet.
I witnessed something similar. The video is sharp for a moment, then gets more and more glitchy over a few seconds, then gets sharp again. It looks like a compression issue, which gets reset anytime a new keyframe comes in.
Trailers and previews work fine, but the shows are a ghosty pixelated mess. Updating the TV software doesn't work. Nothing works. Dropping the resolution to SD makes it work but it looks rubbish and I don't want to watch SD content. Absolute shambles. Can't believe Apple put this app out.
I am using it with a Sony Bravia XH92 65 inch (kd-65xh9296) with the latest firmware (its a 2020 tv) and used the HDMI lead supplied with the Arc and plugged into the ARC HDMI socket on the TV.
I have set the audio settings on the Sony as follows - A/V sync set to Auto and eARC mode set to auto.
Normal stereo sound is fantastic.
Obviously I have checked the Sonos app - this does not show the Dolby Atmos sign on the 'Now Playing' screen for the Arc and on the 'About my System' screen it informs me that the audio input into the Arc is generally Dolby Digital Plus 5.1.
None of the apps on the Sony TV give me Atmos including films on Google Play, Disney and Netflix (all films that I have checked the system with I know are Atmos coded)
I am not using a Bluray.
I will also post on the Sony forum but I'm wondering if anyone has had any similar problems as there seem to be a lot of knowledgeable people on this forum.
I have played around with the audio settings on the TV and no improvement.
If the software version number on your TV is version number is PKG6.7240.xxxx or higher, then you have the firmware update installed on your TV. If you are experiencing technical difficulties with the firmware update, we recommend that you contact Sony USA or Sony Europe directly.
Malcolm McMillan is a senior writer for Tom's Guide, covering all the latest in streaming TV shows and movies. That means news, analysis, recommendations, reviews and more for just about anything you can watch, including sports! If it can be seen on a screen, he can write about it. Previously, Malcolm had been a staff writer for Tom's Guide for over a year, with a focus on artificial intelligence (AI), A\/V tech and VR headsets.\n\nBefore writing for Tom's Guide, Malcolm worked as a fantasy football analyst writing for several sites and also had a brief stint working for Microsoft selling laptops, Xbox products and even the ill-fated Windows phone. He is passionate about video games and sports, though both cause him to yell at the TV frequently. He proudly sports many tattoos, including an Arsenal tattoo, in honor of the team that causes him to yell at the TV the most."}), " -0-10/js/authorBio.js"); } else console.error('%c FTE ','background: #9306F9; color: #ffffff','no lazy slice hydration function available'); Malcolm McMillanSocial Links NavigationSenior Streaming WriterMalcolm McMillan is a senior writer for Tom's Guide, covering all the latest in streaming TV shows and movies. That means news, analysis, recommendations, reviews and more for just about anything you can watch, including sports! If it can be seen on a screen, he can write about it. Previously, Malcolm had been a staff writer for Tom's Guide for over a year, with a focus on artificial intelligence (AI), A/V tech and VR headsets.
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