Over the past year, I've been involved in two community projects with Cleveland Historical. One involved the 100 year celebration of Shaker Heights, Ohio as a suburb of Cleveland. From my perspective, there was a lot of positive contribution from that community as well as appreciation for the stories that we told about the history of the community on Cleveland Historical. I think one of the keys to that success was the very active involvement of community leaders--from the city government, from the local historical society, and from the local library. Other than the taking of oral histories, I don't know that there was a lot of direct interaction between Cleveland Historical staff and members of the general public in that community. And even the local histories were done with the assistance of community leaders.
The other experience I had with community projects recently was less positive but just as instructive. It involved direct collaboration between Cleveland Historical staff members and local historians from neighborhoods of Cleveland. The goal of the project was to bring together local historians with great access to neighborhood stories and Cleveland Historical staff members with formal training in history. The result hoped for was better trained local historians and an increased number of interesting local historical stories on Cleveland Historical. It didn't work out as well as planned. With some exceptions, it was difficult for many of the staff members to obtain well-researched stories from the local historians; proposed changes suggested by staff members to less than well-researched stories by local historians were sometimes resisted and criticized; and, in the end, it was not only a bumpy process, but few stories of quality made it to Cleveland Historical.
From these two projects, I think that I've learned that it sometimes works better to have less direct and less involved interaction with members of the general public who know about interesting neighborhood stories, and better if staff works more indirectly with the general public, for example, through an intermediary source such as city government, local historical society, library, etc. officials. That's just my experience. Other members of Cleveland Historical may have had different experiences on these and other projects.