Helpdesk Ait

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Eboni Kleifgen

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Aug 3, 2024, 11:26:44 AM8/3/24

to cuphicuke

Sell support contracts to automatically provide helpdesk services to your customer. Track time on each contract with the timesheet app, and upsell automatically with time-limited contracts. Create alerts for your sales or helpdesk team based on your customer status.

There needs to be a bulk manage/delete option for these emails/tickets. We have connected a support inbox to the helpdesk and our spam folder is sitting with 250 (and growing) tickets that I do not have time to go through and manually delete every one individually!

The flow for marking multiple conversations as spam in the Inbox view was bad, but in the new Helpdesk Workspace, it's even worse since there's now an extra checkbox you need to select when marking a message as spam.

I would prefer to have an action to Mark as Spam when selecting multiple (simlar to Merge or Edit actions. Even just an action to Mark as Spam from the ticket/conversation view in one-click without needing to click on the 3 dot-menu, select Mark as Spam, Check the box to acknowledge it will delete the conversation, then click Mark as Spam would be helpful.

Visit helpdesk.com.edu to submit a problem ticket. This method is the best way to submit a ticket and will give the user the fastest response. You can access this website from any computer or cell phone that has an Internet connection.

College of the Mainland is an Accredited Public Community College partnered with industry in the Texas Gulf Coast for busy, purpose driven individuals in Mainland Galveston County. Unlike online programs and other regional community colleges, everything we do at COM is designed to make our students stand out in today's job market so our students can have a better life.

College of the Mainland is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate and baccalaureate degrees and certificates. Contact the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of College of the Mainland.

At COM, we believe that everyone deserves an education. As a learning-centered institution, we strive to boost the intellectual and economic prosperity of the communities we serve. Be sure to take a moment to view the College District's Resume regarding enrollment, cost, financial aid, student success and degrees and certificates awarded.