Apple Support Diagnostics
Sharon Harris
I called apple support earlier today and had them take logs from my iPad Air 4 for a FaceTime issue. They had me go to Settings > Privacy > Analytics & Improvements > Start Diagnostic With Apple Support. I have shared logs with them a couple of times, however, I know that the "Start Diagnostic With Apple Support" message only pops up when you are calling Apple Support and having them request a log from you. My session with them ended about 30 minutes ago today, however, I am still having the "Start Diagnostic With Apple Support" message show up and it is not going away. I have tried restarting the device but that did no work. I called in and asked them about it and they said that it may be because the person sent more than one request because maybe it was not working the first time. They then told me that it is impossible to make it go away. I was worried about if I have a future issue where they need to collect logs, that this will interfere with the new request. This pop up is making me feel uneasy for some reason because it feels like I am being monitored or something. I was wondering if there is any way to make it disappear that they maybe did not mention?
Feedback from our developer community helps us address issues, refine features, and update documentation. Please let us know when you encounter an issue with Apple software or hardware, have an SDK feature request, find code-level bugs and problems with Apple-provided APIs, or notice errors or omissions in developer documentation.
File reports against beta software early. Beta software can sometimes introduce changes to APIs or new issues in your app that need to be addressed. If you encounter an issue during the beta release cycle, submit feedback right away to increase the likelihood that the issue will be addressed by the public release.
Remote filing. With Feedback Assistant on iPhone and iPad, you can submit feedback about your connected Apple TV, HomePod, or Apple Watch, with support for collecting device diagnostics directly on those devices.
iPhone and iPad. On beta versions of iOS and iPadOS, the app is available by default on the Home Screen. On publicly released versions of iOS and iPadOS, you can enable the app by installing a beta profile. The app can also be launched via the applefeedback:// URL scheme.
Sysdiagnose. Since the Feedback Assistant app automatically attaches a sysdiagnose for each issue, we recommend submitting reports directly from the app on your iPhone, iPad, or Mac. A sysdiagnose contains valuable information about the state of your system and all recent crash logs, and should be included with all reports, even if you think one is not needed. Alternatively, you can use the website to manually upload relevant files and folders as compressed ZIP files. You may be asked to supply additional files after your report has been reviewed.
Debug profiles and logs. You may be asked to install a debug profile so you can provide extra reporting and logging details to further diagnose your report. Debug profiles can capture specific details about a technology or framework to help us diagnose the problem. To install a debug profile, download it to your device from the Profiles and Logs page. Then follow the instructions to capture the requested information, and make sure to include any related logs to expedite the investigation.
Investigation Complete - Unable to Diagnose with Current Information. The reported issue requires additional information to continue the investigation. You may need to supply additional log files, steps to reproduce, or other clarifying details.
If you continue to experience an issue with Apple software or services after filing a report with Feedback Assistant, workarounds may be available while the issue is being investigated. To determine whether a solve or workaround exists, start by checking the following resources:
Back in April, Apple had announced a new iPhone Self Service Repair scheme for its devices, starting with select models in the US. The iPhone maker had also mentioned about the expansion of this new self-repair program to Europe later in the coming months. But there is something important that all iPhone users should do before starting the Self Service Repair program and that is kick-start the Diagnostic Mode. When using the Self Service Repair, you might be asked to put your iPhone in diagnostics mode as part of System Configuration in most cases. But if you are considering the Self Service Repair program for the first time, then let us shed some light on it. Also read: Have iPhone 13? Check these 5 iPhone tips to take amazing photos with iPhones
The Self Service Repair program is basically part of Apple's efforts to further expand access to repairs. Under the program, Apple provides the several necessary essentials such as repair manuals, parts, and tools for fixing the display, battery, bottom speaker, camera, display, SIM Tray, and more. The iPhone maker mentioned that it will offer tool rental kits for $49 for customers who do not want to purchase tools for a single repair. Also Read: Have Apple iPhone 13, iPhone 12? Then you must use these 5 secret features
So, to start the Self Service Repair process, you will first need to review the repair manual for the product that you want to repair by visiting Apple's support page - support.apple.com/self-service-repair. Then, you can visit the Apple Self Service Repair Store and order the necessary parts and tools. But before starting with your Apple Self Service Repair, ensure to put your iPhone in Diagnostic Mode. Here's how to do it.
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This app was introduced as a hidden feature of iOS 5, and superseded Behavior Scan, which was used by Genius Bar staff from a Mac running Mac OS X. The iOS version, located at /Applications/iOS Diagnostics.app, was developed so that users could be better helped over the phone if access to an Apple retail store was not practical. The app generates a ticket number and reference code that can be verbally shared with support staff, or wirelessly transmitted from the customer's device to the support staff's device.[1][2]
In iOS 8.3, an updated app at /Applications/Diagnostics.app was introduced as part of Apple Service Toolkit 2. It can be opened by typing "diagnostics://" into Safari or by entering a diagnostic ticket number at Settings > Privacy > Diagnostics and Usage.[3] This was updated again in iOS 10.3 with a Diagnostics mode that can be triggered by booting an iPhone while holding down a combination of buttons and plugging in a Lightning cable that has been connected to power.[4]
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