Canon Firmware Update Program Update File Cannot Be Found

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Mara Ermogemous

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Aug 3, 2024, 4:03:17 PM8/3/24

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My 70D is frozen on the screen that says "Firmware update program Update file cannot be found. Please check the memory card and reload the battery and try again". This message still appears when the camera power is turned off - I have to remove the battery, or it just burns up the battery. There are no updates available for the camera, yet the message persists, even when battery and memory card are removed and reloaded.

Have you installed the Magic Lantern onto your 70D and tried to remove it by just formatting the SD card ? If so, you may have to copy the FIR on the card and update again. There is a proper procedure to remove the bootflag. Not just formatting the card.

Thanks, I haven't installed Magic Lantern, and saw on their website that it is not yet available for the 70D. It was working fine, until I changed the mode settings (upper left dial) and then it happened.

Sometimes it's worth taking an error message literally. And in this case it appears to be saying that there isn't an update on the card (when it thinks there should be one) or that the update file is corrupted. Using a card reader, I'd copy the latest available update file to the card (placing it in the top level of the folder structure, since that's where the camera is supposed to look) and see if that breaks the logjam. If that doesn't work, try first formatting the card, because any corruption on the card could be what's confusing the update program.

Now, every time the Firmware update program error gets triggered, the camera finds the file on the memory card and runs the installation. This ensures that your camera no longer remains stuck on the screen.

However this is sort of a work-around. Canon needs to provide a solution to stop the firmware update getting triggered automatically without any reason. Each time it happened I was either in the middle of a shoot or the camera was ON but idle for a minute or so.

"However this is sort of a work-around. Canon needs to provide a solution to stop the firmware update getting triggered automatically without any reason. Each time it happened I was either in the middle of a shoot or the camera was ON but idle for a minute or so."

I assume that you've tried changing cards (or at least done a low-level format) and that it didn't help? You almost have to think that either the card is corrupted in some strange way or there's a bug in the 70D's firmware. In the latter case, I'd expect to see a lot more people reporting the issue.

Hello, I'm new here as well as new to Canon digital cameras, so please bear with me. I just purchased this Canon Rebel T6, and am trying to update the firmware using the firmware update file that is found on the Canon website. I found an instruction for installing this update, which says "Copy the firmware update file to the first window that appears when the SD card is opened (the root directory). I assume that the root directory is the one that contains the two subdirectories "DCIM" and "MISC." When I try to paste the file into that directory, I get this message: "Cannot copy CCF17110.FIR. You do not have permission to create this item." I have no idea why it does this, but I've been searching high and low trying to find a solution, coming up with nothing. The SD card is not locked. I am using Windows 10 Home edition.

I want to get the firmware updated before my Digital Photography course begins in a few weeks. Does anyone have insight into why I cannot update the firmware, I would truly appreciate your help. Thank you.

That's rather strange, because the card should be formatted to the FAT32 file system, which I don't think has read and write permissions. When you look at it through a card reader, does it appear to have, say, NTFS file permissions? If so, reformat it to FAT32. Then reformat it again in the camera to create the folder structure that the camera expects.

Additionally, in looking at the software - EOS Utility - it appears to have a function for updating firmware. But when I tried using it, it stopped working. Much of the time, the program simply won't open. When I can get it to open, it won't pair with the camera. It keeps trying to pair with the camera using Wifi, even though I have connected it using a cable. I'm not sure how to change that - there doesn't even appear to be any option to do so...

I have followed the instructions and I have pasted the .fir file to my memory card, but whenever I try to actually update from that card, I get the message that "Update file cannot be found. Please check the memory card and reload the battery and try again. I have downloaded earlier firmware updates to see if it's just a problem with 1.8.2, but I get the same message.

I use a dedicated SD card for firmware updates. It is only 16GB. I low level format it in the camera every time I get ready to use it. I unpack the ZIP file, and place the update file in the root directory of the SD card, not in a sub folder.

If you are getting an error when you attempt to use the EOS Utility, then that could mean you are trying to use a firmware update that is not intended for your camera. By that I mean, if you purchased your camera outside the United States, trying to use the firmware found on the Canon USA web site could likely generate the type of error you are seeing.

I have meticulously followed the firmware update instructions for the 7D MKII including locating the latest firmware update (on a freshly in-camera formatted CF card, two, in fact), and placing the file on the highest (root) level of the card.

From the menu, I click OK on Update firmware, and I am presented with the following message: "Firmware update program. Update file cannot be found. Please check the memory card and reload the battery and try again. After hours of trying (including re-downloading, re-formatting), trying an SD card instead, etc., nothing gets me past this impass. At that point, the screen hangs in the 'on' position, even if I turn off the camera. So I must remove the battery to restart.

Thanks so much. Yes, this is a last ditch effort before I toss this camera. I can take photos all day, and then in reviewing them on the LCD, see that most of the thumbnails are replaced by images of question marks. The images and videos are not recoverable using any third party software even though their file sizes are normal. Thus, even testing is unlikely to identify the issue.

Hi JR. Thanks for your note. I have no idea how I would test the camera beyond what I experience. After a while, or a day, shooting, during which I seen the 2-second screen display of every photo I am taking, I then put it into display mode, and all I see in the thumbnail grid is a question mark where every image thumbnail should be displayed. When I try to view any of them, all I get is an error message (cannot display image, or some such).

Your camera seems to have a problem with the read/write functions of the memory card and maybe that is preventing the firmware update. To get around this issue, I would leave the memory card out, and try to do the update using the EOS Utility instead.

I have owned this camera for about 4 years. I remember this happening early-on, but it was inconsistent, and still is. I don't usually have any SD card issues. Also, at one point, I had set to record to both SD and CF. When the problem happened on the SD card, it simultaneously happened on the CF card. Thus it seems to be an issue with the camera corrupting the files either as they are written, or possibly retroactively. Thanks/cheers.

I can found HCI and Element EOS refer -support, but I cannot found Mellanox software image EOS, the Mellanox switch with software image onyx-X86_64-3.9.2400, may we know any EOS for Mellanox software image?

I did hear back from IMT, and historically they did have ONYX versions on there, but have since stopped because we don't specifically say which versions of ONYX to use, simply that you should use the latest.

I'll let someone from Support answer that, but for Mellanox you can find EOS and EOL (support) info at (once a product gets EOS'd, then it is added to this Excel file where you can look up EOS announcement (PDF link in Excel) and see which is the latest version of ONYX supported for it). But you can't find much in that Excel if the product hasn't been End-of-Sale'd yet. And NetApp may add other conditions and narrow the scope of which versions should be used in a NetApp HCI environment, so I won't try to give an answer.