This is a strange occurrence. Same thing happened to me this week and it's the only time our machine has done this. Also with the PLA White. Coincidence?
The issue could be related to a few things.
The first step is regenerating the file to rule out corruption as a possible issue.
If this doesn't resolve the problem, you can check the pulley for the belt to see if it is loose.
Finally, the issue could be related to the voltage for the stepper motor chip. I've attached the manual for correcting the voltage to this email.
I asked 3ds for a new one, and they send me with the motor...
Do you use a custom main board ?
Thanks Frank.3ds was not very helpful with this issue, tried twice. I'll check out the pieces from Gary.