Can't login to CubeTube.org // login button unresponsive

[TECH_GEEK10]

I tried logging into cubetube today and there seems to be a problem with the website's login button. It does not even say the type of message when an unknown password/email is entered. Seems to be completely unresponsive. :(

[Shawn Frayne]

Thanks for the heads-up!  I just checked the site and confirmed your error -- we're on it! 

Alex or I will post here once login is back up.  On this topic:  the site is going to go down briefly 1-2 times over the coming 2 weeks as we leave beta and ready for the launch of the full 1.0 version of CubeTube.org.  Coming up mid-May!  

-Shawn

[Alex Hornstein]

Hi Stephen,

Thanks for letting us know about this.  I just looked into it, and the login is back up.  

For anyone interested in the how and why it went down, I caused the problem by upgrading cubetube’s web framework to a newer version, in preparation for some updates to cubetube that we’re rolling out on May 6.  I ran through a set of tests, making sure that all the functionality of the site still worked, but I did not test logging out and logging back in again.  As it happened, updating the framework broke the login request, but everything else worked fine.  This was an oversight on my part, and I’m putting a full set of unit tests in place in the site to make sure it doesn’t happen again.  

Sorry for the inconvenience, thanks for letting us know, and happy cubing!

—me

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[Louis Carlioz]

Hi guys,

I am suffering from the same problem again. Could you check it out?
I would like to play my cube!

Louis

[Alex Hornstein]

Hi Louis,

Are you having the problem with the current cubetube.org? (the original error in the thread was with a previous version of the site, now at old.cubetube.org).  

I just checked cubetube and was able to log in in chrome, safari and firefox.  Can you tell me more about the problem you’re having.

Thanks,

Alex

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[Alex Hornstein]

Hi Louis,

If you’re signing into cubetube for the first time, click the ‘Join’ text in the login dialog, and enter your info there.  

I agree that this is confusing — one of our other users ran into the same problem, and I’m including a change in this weekend’s release to bring up the ‘join’ dialog as a default for users who have never logged into cubetube before.

Let me know if that works for you,

Alex

[Tony Jedlinski]

I'm having this problem tonight 1/6/16

[momo]

Hey Tony --

I just checked, and I was able to login in on my computer (Mac, os X) in chrome, firefox and safari.  What browser/OS are you using?  Are you still seeing the problem?

--alex

[Tony Jedlinski]

I have tried it on
Mac OS X / Windows 10 / Windows 7
 Firefox / Chrome / Edge  - none of them do anything when I press the Login or Create user button. All that happens (sometimes) is the pull down menu Forum / Gallery / Getting Started pulls itself down. In the gallery it still says l
Sign in to send to cube so I don't think it is recognizing me at all

[Alex Hornstein]

OK — thanks for the info.  We’re talking about it and will work on a fix.  

My hunch is that the login button sends a login request, but it never receives a reply, so it looks like it’s non-responsive.  We’ll try to replicate it, and at the very least, we’ll add something to alert the user if it doesn’t get a response to the login request.

Out of curiousity, what country are you in?  Do you have good internet?  I’ve seen some gnarly behavior when I’m trying to access cubetube on an unreliable connection, and some web requests go through while others never get out.

—alex

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[Werner M.]

Hi @Tony,

I'm responsible for what you see (or don't, in this case) in Cubetube.org.
So let's break it down:
- For the menu items that appear/disappear even while you're having the login popup on your screen: Yes, indeed it happens. I had to put a bunch of logic in place to handle both users on PCs (with mice) and users on mobile devices (non-mice). So this gets confusing at some point, when the login popup is called upon. I'm going to work on a fix for that.
- For your particular login issue: I want to ask you to do a few things for me:

• First is to clear all of your browsers' cache / cookies / active logins (each and every browser you've got).
• Then testart your PC, then open one browser at a time, then retry logging in.

If that doesn't do anything, I will have to ask for more details from you. But for now, try the above and let us know over here how that went. If possible, include some screenshots (if there are some weird messages popping up it's useful to see what they say).
In the meantime I'm looking for ways to make the login popup in Cubetube say more detailed info on failed login attempts. I'm not sure at this point if I will be successful, as all that this popup really does is relay the login info to/from Particle's servers. So whatever it is that comes back from Particle is what I will be able to display. But we'll get into that more thoroughly when the time comes.

I got work ahead of me. Talk to you later today.

-Werner

[Werner M.]

Right, here is a short update on things:
- I've pinpointed the cause for the menu expanding/collapsing even when the mouse pointer is over the "login/signup" popup box - the fix was really easy once I figured out what was causing the "confusion" in the logic.
- Another thing that I've worked on is the error messages that are displayed in the "login/signup" popup box - most of the time there were no messages at all being displayed, and when they did it was simply a generic "invalid username or password" message. I worked out what errors the Particle API returns in different validation cases and I've broken these down in order to produce different error messages depending on which error is returned.

So now this gives me better grounds to pinpoint if a certain issue is actually due to incorrect login credentials or if the request hasn't even reached the point where the Particle API call is made.

These changes aren't on Cubetube yet, we're still testing things to make sure nothing else is broken and the fixes are good to go.

-Wermer

[tjedlin]

Any status update? I still cannot log in. I even changed my password on particle.io (which works fine incidentally) Cubetube behavior is the same except I Don't see menus pull down by themselves any more after entering valid credentials. The login box does not close nor am I logged in, however

Tony

Sent from my iPhone

[Werner M.]

Yes, there are some updates on the logon status.
Upon thorough investigation, I've discovered that this is an odd case where something must have happened (maybe a short network failure, maybe a short glitch in Cubetube's servers) during the sign-up process, that prevented the newly-created users' details from being stored at Cubetube's database.
As a result of that, the users would be authenticated at Particle's servers, but no details about the user would be found in the Cubetube database, leading to an 'undefined' state.

Anyway, a workaround mechanism has been implemented, in which these users, upon entering their login credentials, will be presented with a popup (pre-popuplated with the username and password) asking to 're-enter' their nicknames. Once they do that and click on the button once again, they will be successfully logged in.

As soon as this change is in production, I shall place another update including screenshots to guide users experiencing this issue.

Ta for now,
-Werner

[tjedlin]

I tried and was able to log in today. Thanks. There was only one small issue. The first nickname I tried "Tony" was not accepted but no error message was shown.  I guessed that was the problem and tried "TonyJed" which worked. 

Tony

Sent from my iPhone

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