The tutor has disconnected. Please refresh the page.

[Hao Li]

When I launch the interface in the CTAT HTML editor, the pop up window says "The tutor has disconnected. Please refresh the page." How to solve this problem? Thanks!

[Jonathan Sewall]

I was able to make this work in Firefox, but not Chrome, by making these changes in the browser settings:

1. under Options >> Privacy & Security >> Block pop-up windows, click to open the diallogue and allow popups from https://cdn.ctat.cs.cmu.edu and from https://accounts.google.com
2. under Options >> Privacy & Security, checked "Accept cookies and site data from websites", "Keep until they expire", and "Accept third-party cookies and site data"

After I then cleared my cookies and restarted CTAT and then my browser, I was able to start the HTML Editor, login to Google Drive, open my HTML file in the browser and connect to a behavior graph open in CTAT.

On Mon, Jul 2, 2018 at 10:54 AM, Hao Li <lihao...@gmail.com> wrote:

When I launch the interface in the CTAT HTML editor, the pop up window says "The tutor has disconnected. Please refresh the page." How to solve this problem? Thanks!

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[Anna Mavroudi]

Hi all,

I had the same problem, but these instructions below didn't work (both with Google chrome and Firefox), so I wonder why...

Any ideas?

Thanks,

Anna

On Tuesday, July 3, 2018 at 6:59:26 AM UTC+3, sew...@ANDREW.CMU.EDU wrote:

I was able to make this work in Firefox, but not Chrome, by making these changes in the browser settings:

1. under Options >> Privacy & Security >> Block pop-up windows, click to open the diallogue and allow popups from https://cdn.ctat.cs.cmu.edu and from https://accounts.google.com
2. under Options >> Privacy & Security, checked "Accept cookies and site data from websites", "Keep until they expire", and "Accept third-party cookies and site data"

After I then cleared my cookies and restarted CTAT and then my browser, I was able to start the HTML Editor, login to Google Drive, open my HTML file in the browser and connect to a behavior graph open in CTAT.

On Mon, Jul 2, 2018 at 10:54 AM, Hao Li <lihao...@gmail.com> wrote:

When I launch the interface in the CTAT HTML editor, the pop up window says "The tutor has disconnected. Please refresh the page." How to solve this problem? Thanks!

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You received this message because you are subscribed to the Google Groups "CTAT Users" group.

To unsubscribe from this group and stop receiving emails from it, send an email to ctat-users+...@googlegroups.com.

[Gila Horesh]

Hello,

I have the same problem, I tried the instructions described, but it didn't help.

Does anyone have any idea how to solve it?

thanks, Gila.