Ainesh,
You are 100% right. I've seen this error so many times that I've started doubting the purpose of MCA. This is a very common occurrence in case of Karnataka RoC. In case of one company incorporated in 2012 of Mumbai ROC, none of the incorporation documents are available online. I raised a ticket in two such cases, and was rewarded with the "your query is resolved" email, when the situation remains same as it is.
This being state of affairs, I don't know if MCA is supposed to be a big joke on us. We could have kept up with and tolerated all sort of procedures and formalities in MCA, if it was at least possible that this is a fool-proof system where public can easily access documents online. But this is not the case.
I'm seeing this in case of most of the Companies I do an online inspection of.
Regards,
CS Ulhas S Bhat
Practising Company Secretary
Mangalore