Fwd: IBM campus drive @ SVCE on AUGUST 1st -

[Vaishnavi Gopi]

Regards
G vaishnavi

---------- Forwarded message ----------
From: "Placements CMRIT" <place...@cmrit.ac.in>
Date: 28-Jul-2014 11:44 AM
Subject: IBM campus drive @ SVCE on AUGUST 1st -
To: "Abhishek Prakash" <abhishe...@gmail.com>, "anirudh -" <Anir...@cmrit.ac.in>, "apkesha" <apeksha...@gmail.com>, "Arpita Shekhar" <arpit...@gmail.com>, "azzaruddin md" <azmd...@cmrit.ac.in>, "dhiraj mishra" <dhiraj.m...@gmail.com>, "Eashwar Arivazhagan" <eashw...@gmail.com>, "Har Simran Kaur" <simr...@gmail.com>, "himanshu shekhar" <hish...@cmrit.ac.in>, "KARTHICK R" <kollek...@gmail.com>, "karthik kiran R gowda" <karan...@gmail.com>, "KUMAR MANAS" <kumarm...@gmail.com>, "latha darsh" <Latha...@gmail.com>, "melvin" <melvinm...@gmail.com>, "Navya Rai" <navya...@gmail.com>, "nitish kumar" <nitk...@cmrit.ac.in>, "nivea michael" <nimi...@cmrit.ac.in>, "placements CMRIT" <place...@cmrit.ac.in>, "Pradeep b s" <pradeep...@gmail.com>, "priyanka g kalmane" <prka...@cmrit.ac.in>, "Ragav Krishna" <ragavk...@gmail.com>, "ragav krishna r" <rakr...@cmrit.ac.in>, "samrudhi vasant nayak" <sava...@cmrit.ac.in>, "sandesh -" <sand...@cmrit.ac.in>, "saurav singh" <sasi...@cmrit.ac.in>, "shankar s" <shas...@cmrit.ac.in>, "Vaishnavi G" <vang...@cmrit.ac.in>, "Vaishnavi Gopi" <vgo...@gmail.com>, "vamsi krishna" <krishv...@gmail.com>, "varshini b" <bloom...@gmail.com>, "Vibha N. Dalawai" <vib...@cmrit.ac.in>, "vishwash -" <viwa...@cmrit.ac.in>

Dear sir .

Greetings from placement office, SVCE - Bangalore.

Please cascade this information to all students of 2013 / 2014 batch.

IBM - campus drive at SVCE college.

DATE - AUGUST 1st . Friday.

Time - 9.00 AM.

Eligibility Criteria
   •    Graduate -  B.E / B.Tech, MCA / MTech  - CSE / ISE / IT / ECE / EEE / Telecom.

Batch - 2013 / 2014 .

Any PERCENTAGE - ( NO CURRENT backlogs ).
   •    Fluency in Communications Skills (both spoken and written)/ soft
   skills.

Location of joining - Hyderabad or Bangalore

Interview process at  :-

Sri Venkateshwara college of Engineering 

Vidya nagar cross.

Hunse marenahalli.

Off Bengaluru International airport road.

After YELAHANKA - Air force station.

Bangalore - Hyderabad road.

Please visit www.svcengg.com to get route map.

----------------------------------------------------------------------------------------

Job Description :-

Providing  support to IBM Internal End Users and External Commercial
Account End Users across North America, EMEA & AP. The job will require you
to handle inbound  / emails / chats / calls  regarding technical issues for end
users.
   •    Remote Infrastructure support delivery
   •    Perform problem cause analysis
   •    Resolve routine customer problem
   •    Ability to Identify Opportunity & Implement Process Improvements
   •    Has technical experience and skills in the areas of problem
   determination, creativity and analysis
   •    Ability to meet a set of defined account agent productivity
   measurements

Mandatory Skills
   •    Understanding of operating systems, Windows 2000/NT/XP configuration
   options and troubleshooting
   •    Browser Support - Internet Explorer
   •    Strong computer skills required
   •    Proficient in network connectivity troubleshooting, TCP/IP, Dial-up,
   Token Ring, Ethernet, LAN/WAN
   •    Excellent oral and written communication skills
   •    Excellent customer service orientation
   •    Neutral accent

Desired Skills
   •    Ability to identify basic hardware parts and aware of basic hardware
   concepts
   •    User level familiarity with at least one e-mail client - Outlook,
   Notes etc
   •    Skilled in commercially standard software applications and major
   desktop operating systems
   •    Awareness of basic networking concepts and technologies
   •    Questioning skills /probing skills, as relevant to the issue and
   level of the caller

Location of joining - Hyderabad or Bangalore

Additional Information:
   •    Working in night shifts is a mandate. Candidates applying and
   selected for the job will be expected to work in evening and night
   shifts
   •    Candidate should not have any backlogs in order to qualify for the
   test and interview process

Recruitment Process:
   1.   Initial screening and assessment of communication skills (In Person)
   2.   Voice & Accent assessment (Telephonic or In-Person)
   3.   Technical Interview (Telephonic or In-Person)

Documents to be carried for the event (original & one set of photocopies):
      Resume
      Education all year mark sheets for the highest degree attained /
      pursuing
      Education degree certificate (if course is completed)
      Government issued photo ID card
      If currently employed: Offer letter or Latest revision Letter and
      last 3 months salary slips
      Valid Indian work permit (if applicable).

CTC - Best in the Industry.

Best wishes

Placement team - SVCE

--

Thanks & Regards

David Kumar 

Placement Department

Career Guidance & Placement Bureau

Mobile: 9632643450 Tel: 080- 65971384

CMR INSTITUTE OF TECHNOLOGY|132 ACES Layout,

IT Park Road|Bangalore|560037

www.cmrit.ac.in 

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