alajam saturday derorie
Jenni Israelsen
For some reason Disney+, Netflix, and a couple other streaming sites can't be used when I'm connected to TMobile. If I connect back to my cable ISP they work perfectly. I contacted support and they didn't know anything and wanted me to contact every channel that wasn't working. Does anyone have any suggestions before I drop it?
One community member reported the same issue and the root cause was that his internet service was setup as a business internet service which by default disables streaming video. The solution was to enable streaming by contacting TMobile.
I have the same issue but only with my phone. Our TV (Roku) and Fire Stick work fine but with my phone it get the error that I have Disney+ to only stream over WiFi and I'm connected to a data network. BUT I'M ON WIFI. If I turn my phone data off and then turn data streaming on it works. But I don't get text messages if my phone data is off for some reason with mint mobile.
I am having the EXACT problem, EXCEPT nobody can fix it! I have talked to many different people, for a total of more than 3 hours, and nobody can unblock this. I cannot watch ANY streaming apps on my Apple TV or iPhone. I am still within the trial period and I will most likely cancel my service! As a business customer, this is really outrageous waste of my time.
This is the worst internet and cell service I have ever had. I even went into T-Mobile store to have them see why I constantly couldn't make calls or texts. It would say I had no network service. They couldn't figure it out. I was a fool and let them talk me into there 5g phone. The service was even worse. At least with my LTE I could use my hotspot and even stream movies thru it. With 5g my hotspot I either can't get on or it's so slow the only thing I can do on it is buffer. So I got even more dum and got the 5g Internet. What a joke!!! I spend most of my time turning it off and on hoping it would reset and maybe I would get to watch a movie. The download speed is so low (1Mpbs) that you can't even use there free channel (Paramount plus) that came with my mobile service much less Netflix, Hulu, Prime or Disney. I am so mad at T -Mobile and sick of their lies and unfulfilled promises. Especially when I am stuck paying for a phone that I never needed or wanted. So you are not the only one that they have made false promises to. Don't do what I did and let them talk you into a new device because it doesn't matter what device you try to use with this service because your problems have nothing to do with the device. It is T-mobile's network and service. It is awful. I honestly believe the only good recommendations they get are from people they have paid to do good reviews on their company.
I have finally decided to just cancel all of my accounts with T-Mobile. I am not paying them a dime more to a company that doesn't give customers the service they agreed to give when signing up. I will get ahold of the company that I financed the phone thru and see if I can pay them directly and not pay the balance thru T-Mobile. They have defrauded me for over a year now. I think I have been far to patient for long enough. I'M DONE!!!!!
I'm having something of a bizarre issue with my Fios service. It started a couple weeks ago. Some streaming services work fine (Netflix, Amazon Prime Video) while others do not load videos. (Paramount+, Disney+). When I attempt to play video on these services, it just loads endlessly and then times out.
The services work fine if I switch to cellular network service instead of the home wifi network.
Things I have tried:
Rebooting all devices, including the router
Reinstalling the streaming apps
Factory reset of the router
I called tech support and they tried bifurcating my home wireless network into 5Gg and 2.4G (so I could be sure to connect to 5G) and that didn't work.
Any idea on what this could be? Just trying to get these working so my 3 year old can watch Peppa Pig!
This all happened with an unstable router update a couple weeks ago. I had no internet at all and one of the TVs was down the Verizon tech came out and changed a few things and reset the router and doing tests it upload and downloads fast but I noticed that certain apps and things don't work.
Things work when I use 4 or 5G on the phone no issues there but when at home hooked to the router Disney+, Nest, Instagram and Twitter don't work correctly. (I am sure there are more just the ones I know about). Then the Verizon Stream TV Soundbar Disney+ does not work, the sound bar would not update so I had to turn phone into a hot spot to use the sound bar and update, Also other apps load really slow or don't work at all and hang. Everything was perfect and none of this crap happened prior to that Verizon router update. I was hoped for another router update to fix their errors but nothing happened yet.
If you know how to disable IPV6 on a Verizon Router (CR1000A) and a Fios Extender. Model: E3200 let me know I'll try searching around some more but this is the most about this current situation I can find is to disable IPV6
Found out how to shut if off go to the user guide here -router-cr1000a/ soon as logged in and shut off IPV6 everything started working. Both Stream TV bar and Verizon Samsung S22 Ultra all of a sudden got notifications from apps that were not working properly with IPV6 enabled.
THANK YOU. After 3 months of going back and forth with Verizon, buying a brand new Firestick, and telling them over and over it HAD to be a setting on my router but I wasn't sure which, this was the solution.
For the last few weeks 2 amazon firesticks and one andriod tv box will not work properly for hbomax and disney plus. All work fine if connecting to my cell plan hotspot service. Verizon just had us replace the router and still the same. Seems to be their end blocking traffic. Spent 2 hrs this weekend while they troubleshoot on their end. If don't get a solution will be switching to another provider as this is the main way we use our internet and TV.
Has anyone experienced any issues with streaming devices connecting to their Fios wifi? I have a Stream TV device that Verizon sent as a sign on gift or something. It worked fine for like 2 years then suddenly stopped connecting to my wifi. After many calls, nobody was able to help me and I finally found a solution on Youtube. Once I had the thing connected to my wifi again, none of the apps were working. For example, I can log into HBO Max, trailers will play before the movie begins, but then the movie just buffers and does not play. This is happening on every single streaming app. The apps are clearly connected to the network, but when you try to play anything, it will not play. Now I figured maybe it's the Stream TV device so I went out and bought a Firestick. Same issue is happening with the Firestick. The device is only about a foot away from my router so it's not that. I can stream any app on my iPad connected to the exact same wifi with no problems. Now the weird thing is, when I connect to my phone's hotspot using my cellular data, everything is working. It seems like something is not connecting properly between my router to my TV and to these streaming devices. I have called Verizon probably 10 times now speaking to different people each time. They finally sent me a replacement router which did not help anything. I have factory reset every thing you can think of, tried on different TV's, updated every device to the current software.
I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed. Please feel free to open a new thread for further discussion. Thank you.
I am a new customer and since day 1 I have not been able to stream videos. When I purchased the service my customer rep said her and her whole family steam videos constantly with no issue. I use Hulu and Netflix on a firestick or a Roku. If I can get a video to run without buffering the picture is so blurry I can't really see what's going on anyway? I have the same issue if trying to watch youtube on my pc which is connected directly to my modem. I have the video data saver turned off and am nowhere near running out of my set data limits. The streaming actually works a little better in the mornings and early afternoons but becomes quite poor in the evening (when Im home from work and would actually like to use my internet). Are there and settings or tricks I can try? I just want to watch a video clearly and without buffering!?
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