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Jenni Israelsen
How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.
How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the \"Bundled Services\" or the \"Regular monthly charges\" section of your bill.
I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.
How do I find the Netflix app on my X1 TV Box?
You can either say \"Netflix\" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.
I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. However, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package.
If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you'll continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.
How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.
What happens to my Netflix account if I move?
Your Netflix subscription relationship is with Netflix directly, even if you signed up through Xfinity X1. Because of this, a move will not impact your subscription unless you are billed by Comcast, in which case, you will need to update your method of payment for Netflix.
Note: You'll need to sign in to Netflix again once you activate the boxes at your new address. If you move and no longer have Xfinity services, you will no longer be billed by Comcast and must update your payment method for Netflix or risk losing your Netflix Service.
If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Contact Netflix to cancel your Netflix account after changing your service package with Comcast.
I accidentally linked the wrong Netflix account to my Xfinity package. What should I do?
If you accidentally connect the wrong Netflix account to your Xfinity package, please sign out of the Netflix app on X1 and please contact us.
How does Netflix affect internet data usage?
Video in the Netflix app on Xfinity X1 is streamed over the internet. For this reason, usage of the Netflix app on X1 and all other programming and content from the internet on X1, as well as, the internet apps on X1 are subject to Xfinity Internet data usage policies.
To determine what amount of usage you can expect for a given hour of streaming, Netflix provides estimates on its website. Netflix estimates about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.
Will my Netflix user settings carry over to X1 or Flex?
Yes. Existing Netflix customers who use their Netflix login information when logging in through the Netflix app on X1 or Flex will see their current Netflix settings.
Why is Netflix programming displaying in letterbox?
If you signed up for a Netflix standard definition (SD) package, the Netflix content will appear in SD in the letterbox format, even if you are an Xfinity HD customer. In order to get rid of the letterbox view, you must change your Netflix subscription to a package that includes HD.
How many of you are battling the limited data limits with your internet service? I have comcast internet and have 300GB of data per month. Comcast waives the overage fee the first 3 times you go over. This month is going to be our 3rd month going over so this is becoming a major concern. I have 4 kids at home so this is why our data usage is so high.
Any thoughts? Suggestions?
Have you looked into switching over to a Comcast business account? There are no data caps on the business accounts, even at residential addresses. Speed is lower, 16mbps vs 50 for me, but the 16 is more than enoughfor all the streaming we do. I can stream HD and never have any lag issues. We pay $70 a month for that, whereas we were paying $75 a month for the Xfinity residential product with data caps.
That sounded like a lot of data, so we investigated how easy it would be to burn through a terabyte of data, and whether you'd be better off paying the extra $35 a month to get the unlimited data plan the company is offering.
The truth is, while we're still not fans of data caps, we don't think that many families will have to worry about hitting a 1TB data cap any time soon. (See the math below.) But as more entertainment moves from traditional cable lines to the internet and 4K video becomes more commonplace, these data caps could eventually affect more of us.
"The prospect of a U.S. household reaching 1TB of monthly use is still several years away," says Michael Greeson, co-founder and director of research at the Diffusion Group (TDG), a research and advisory group. "Even heavy Netflix households are lucky to hit 250GB to 300GB a month, so there is still a lot of headroom."
Dan Rayburn, principal analyst at research firm Frost & Sullivan, agrees. "The reality is that very few households will ever hit a 1TB data cap, despite many saying that they don't like living with" such caps, he says.
Okay, so you're not likely to hit 1 TB of data in a month, but that doesn't mean it's impossible. We asked Rayburn, who also runs the streamingmedia.com website, for a few scenarios in which a household would reach that level of data usage.
According to Rayburn, the average Netflix video is 90 minutes long and eats up 1.6GB of data per hour (that's 2.4GB per 90-minute video). Netflix itself cites different numbers, estimating that standard-definition streams consume about 1GB per hour while high-def videos chew up 3GB per hour.
Using Rayburn's number, in a single month you'd have to stream 416 Netflix videos of 90 minutes each to hit a 1TB data cap. Got four people in your family? You'd each need to watch 104 videos per month, or more than five hours of Netflix every day. That's well above one analyst's estimate of typical usage, which has Netflix subscribers spending two hours each day using the service.
What About 4K Video?
The above numbers cover a typical household outfitted with HDTVs. Those of us with 4K TVs could burn up far more data, however, so Rayburn helped us do another calculation.
Comcast calls 1TB "an enormous amount of data," adding that more than 99 percent of its customers do not come close to using that amount. The company estimates the median household usage is just 75GB per month. The company also notes that compression technologies such as HEVC still have room for improved efficiency.
Of course, a downside to even a generous data cap is that while it might be sufficient for current usage, all evidence points to U.S. consumers using more broadband data every year. What seems like a huge amount of data now could feel restrictive a few years down the line.
As shown in the chart below, TDG research found that one-third of all U.S. households now have five or more screens, and another 38 percent have four. All of those devices spend at least part of their time tapping into your broadband connection.
Now even if you double the number of screens in a home, you don't necessarily double the amount of bandwidth they consume. The devices don't just include TVs, "but personal computers, tablets, and smartphones as well," TDG's Greeson says. "Keep in mind that non-TV screens are used primarily for data activities, not streaming video, which requires far less bandwidth than internet video."
Verizon, Cablevision (also owned by Altice), and Time Warner Cable (recently acquired by Charter) don't have caps. Charter, as a condition of its Time Warner Cable purchase, pledged not to impose caps for at least three years.
Consumer Reports opposes data caps and usage-based pricing, especially now, when more people are looking to loosen the pay-TV stranglehold by turning to streaming entertainment options that can burn up a lot of data. We believe that even high data caps tend to discourage the use of broadband activities in homes that have them, and they often push people into paying an extra $30 or $35 each month for an unlimited plan out of fear they'll exceed the cap.
And once established, data caps are likely to remain in place when more of us are regularly burning past what seem now to be generous limits. That day might not come this year or next, but it will probably be here eventually.
Data caps, also known as data usage plans, are monthly limits on the amount of data you can download over your internet connection. This data includes everything from Instagram photos to movies on Hulu.
Unlimited data is also a better value on fiber internet providers like Google and Verizon, which offer nearly equal upload and download speeds. Uploads traditionally count against data caps, but with unlimited data, you can upload files and host video calls with ease.
A 2015 Xfinity memo reportedly told customer service representatives to avoid saying that data caps were for traffic management.1 Back in 2016, executives at ISPs Suddenlink and Frontier dismissed the idea that data caps were even necessary to manage high internet traffic.2
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