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Jenni Israelsen
My PS3 and my iPhone (while on WiFi) wouldn't load Netflix. Reverting the firmware on my Airport Express fixed the problem. I have two young children and no cable, so I was kinda freaking out. Thanks so much.
I WAS having a similar problem where i couldn't view netflix, apple, new york times and a few others, only the text of the webpages would come up, nothing else. I recently updated my router, now the websites load pretty well, minus a few images here and there.
Well, let me make it even stranger: running a MacMini w/ Snow Leopard. When logged in as administrator = no problem reaching Netflix. I can log in. I can search. I can watch instantly. But if logged in as a non-admin user = no images load on the netflix.com page, and the browser (Firefox AND Safari) fails to connect to Netflix server when I try to sign in.
What's happening here is that netflix is shutting you out for using too much of their bandwidth. This problem started for me when my two roommates started using "Watch Instantly". Before that it was never a problem, but the increased traffic caused netflix to shut out my entire network, and one day no device connected to my wireless router could load netflix, not even my cellphone. I tried clearing my DNS cache as someone suggested, and that didn't work. Then I tried getting a new IP address from my dhcp, but that didn't work either of course because my whole network was blacklisted. The solution I came upon was to connect by proxy.
I'm having this issue, it is strange, I have a MacBook Pro early 2011 running the latest Lion version and while inside OS X, netflix homepage won't load correctly or load at all, however, If I turn on my Personal Hotspot (iPhone) it will work, but here is where it gets more confusing: I have Boot Camp with Windows 7, when I load up there, Netflix will load correctly on the same router it doesn't load while I am on Lion.
All - I have had this issue for months and after reading your discussion, I took a look at my Safari settings. Under the "Advanced" button, click on "Change Settings" next to Proxies. Check the box "Auto Proxy Discovery". Worked immediately for me. Netflix browser finally loads the pictures of the movies in Safari!!
Thank you! I was having this problem until I did what you suggested. Before that I tried several things, reinstalled FF, checked file permissions, tried other browsers, other machines, other OSses, changed router, changed internal ips, tried with only one machine on network, tried tcpdump, wireshark, etc, etc, etc. Thanks!
I was having this same problem and am not good with technology so some of the answers were way too confusing for me but what I found to work was to go to the netflix page, right click on the show you want to watch, press open in dashboard, it will load an image in the dashboard and if you click on that it will then play your show.
When I enter in safari e.g. "Netflix.com" the website does not open. Instead in the safari downloads I can find a very small download file with the name "Netflix.com". It only happens for me for "Netflix.com" meaning I must have changed something to this specific weblink but I cannot figure out what. I searched everything in the safari settings - to no avail. Thank you for helping out.
Hey! I know this is quite late but I think I found the same problem on my macbook as well. But after closer inspection, i realised i was connected to a vpn which could have possibly caused it. but from what i can tell, it disappeared after disconnecting.
I can't get netflix to load on any browser. I always get the message 'ERR_Connection_Refused'. Every other website works fine, other than Disney Plus which won't load. It doesn't come up with the same error code, just continually loads. Very occasionally, netflix will work for a short time, but then stop again. I have tried clearing the cache, browser history etc, and tried on incognito as well as on firefox, safari and chrome. Recently, it started working again for a short period when I downloaded Microsoft silverlight, then again when I enabled flash on the netflix site, and once again when I used Ctrl + R once it was loading. However, I have tried doing these things again to get it to work and they haven't worked.
When you can kick back and watch a movie, the last thing you want to worry about is Netflix not working. However, there are plenty of reasons why Netflix won't load, with common culprits ranging from Netflix server issues to internet connection problems.
Before discussing any potential causes for the Netflix app not working, whether that's because it doesn't load or crashes randomly, we have to discuss one essential first step you should take: checking whether Netflix has any running issues. If Netflix is down, there's nothing you can do to fix the problem.
Other websites that can help you figure out if others are having Netflix issues in your area include Downdetector and IsItDownRightNow. If everything checks out and there's nothing wrong with Netflix, the technical problem is likely on your end.
It has happened to all of us: one of your favorite apps suddenly starts crashing every time you try to use it. Now you're wondering why Netflix keeps kicking you out. After the initial panic has worn off, you can take a few steps to rectify the problem, but it depends on your device.
Smartphone users should start by force-stopping the Netflix app. If it still doesn't work, try turning your phone off and on again. And if it still doesn't work, you will need to delete the app and reinstall it from the app store. The same methodology applies if you're using a set-top streaming box.
If you're using Netflix on your smart TV, you might be unable to delete the app. Instead, try signing out of Netflix on your Smart TV, clear the cache, and sign in again. Or, if you're using the Netflix app on Windows, try disabling your antivirus software. Many security suites interfere with the service. If you are still getting kicked off of Netflix, keep reading for other troubleshooting processes to try.
Netflix error code 12001 is caused by outdated data on your device. You need to refresh the data to get the Netflix app working again. But how do you refresh the data? Well, there are a few ways to do it.
First, try turning your device off and then back on again. Yes, the magic trick that gets devices and software working. Ensure your device is turned off completely, then turn it back on again and try Netflix.
In 2016, Netflix finally started offering users a way to download content to watch offline. This means you can load up on TV shows and movies before a long journey or if you're traveling to an area with poor internet coverage. Unfortunately, this feature doesn't always work flawlessly. If you're struggling to download content, there are a few steps you can take.
Secondly, make sure you're running at least Android 4.4.2 or iOS 8, have the most up-to-date version of the Netflix app, and have enough storage on your phone. You'll also need the latest software versions for your Windows 10 or Windows 11 computer, Amazon Fire tablet, or Chromebook.
You can take some simple troubleshooting steps to try and fix the problem. For example, try restarting the app, restarting your device, and restarting your home network. Try checking your internet connection with a web page or other application to determine if it is a connection issue on your streaming device.
Make sure you close any existing Netflix sessions by going to the app switcher, swiping up on the Netflix app, and then relaunching Netflix. You will need to re-enter your login credentials. If this doesn't work, you should also try reinstalling the Netflix app.
Netflix offers tiered price plans, and the number of people who can watch Netflix simultaneously depends on which one you choose. The top plan is limited to four people, but you can add up to two extra members who don't live with you.
If you see a message that reads, "Your Netflix account is in use on another device. Please stop playing on other devices to continue" or "Too many people are using your account right now," this is your problem.
You can kick off others using your Netflix account by terminating all existing sessions by going to Account > Settings > Sign out of all devices. This can take up to ten minutes to process.
For a less drastic solution, you can see who is using your Netflix account by going to Account > Settings > Recent device streaming activity to see a list of current sessions. The list will help you identify which users are online. You might be able to persuade one of them to log off.
The obvious solution here is to reset your password. In the future, use a password manager to prevent you from incorrectly entering passwords. Password managers are easy to organize, help you keep track of your passwords, and, importantly, use strong and unique passwords for each service.
However, it's worth checking your email inbox before you hit the reset button. Something more sinister might be at play. The Netflix login credentials of unsuspecting users trade hands for insignificant amounts of money on the dark web. They're often bought by people who cannot create a Netflix account in their own country.
If Netflix sees suspicious login behavior, it will block your account and email you advising you to create a new password. Remember, if your Netflix account has been hacked, you will need to change your password on any other app or service for which you've used the same credentials.
What can you do if Netflix won't load? This issue can arise for multiple reasons, including a loss of interest connection. Fortunately, the troubleshooting tips are the same regardless of the root cause. If you're faced with a spinning red circle stuck on a certain percentage, these are the tips to try:
If Netflix crashes on Roku or another smart TV, you're not alone. The Netflix app built into some smart TVs is notorious for being less reliable than the desktop, mobile, and set-top box versions. Most of the time, this is due to the shortcomings of the TV's internal hardware rather than an issue with Netflix itself.
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