Fwd: HCL hiring freshers!

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CSE PlacementCoordinator

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Oct 8, 2015, 3:23:23 AM10/8/15

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---------- Forwarded message ----------
From: Placement GKM College of Engg & Tech <plac...@gkmcet.net.in>
Date: Mon, Oct 5, 2015 at 9:15 AM
Subject: Fwd: HCL hiring freshers!
To: allplco <all...@gkmcet.net.in>

---------- Forwarded message ----------
From: Corporate Relations <corporate...@smartindia.co.in>
Date: Sat, Oct 3, 2015 at 4:24 PM
Subject: HCL hiring freshers!
To: Sir/Madam <plac...@gkmcet.net.in>

Dear Sir/Madam,

Greetings from SMART Training Resources!

HCL Technologies Ltd. - Business Services, is conducting interview for the role of Junior Engineer - Product Support for their Chennai Location.

Company: HCL Technologies Ltd. - Business Services

Designation: Junior Engineer - Product Support

Client: Telecom Client, UK(Voice Process)

Job Location: Chennai

CTC-1.8-2.2 Lakh

Candidates with 4 backlogs/arrears can apply for the same.

Experience: 0 to 3 years - Both Freshers and Experienced candidates are eligible

Qualification:

Any Graduate (BE/B.Tech / Arts and Science-Any stream) / Under Graduate (2015 / 2014 or previous year Passed outs) / candidates with backlogs up to 4 papers can also apply / Diploma holders(10+2+3 only).

Job Description:-
• Assist BT Customers over the phone, with Technical troubleshooting by providing Excellent Customer Service for BT Sports and TV
• Assist BT Customers over the phone, with Order Provisioning, Order cancelation, delayed orders, expedites, etc.
• Trouble shooting for Broadband related issues.
• Setting up wireless connection on Laptops and Desktops.
• Connectivity issues with ops Modem, Routers, Hubs and Switches.
• Dealing with network connectivity LAN , WAN and MAN.
• Checking the exchange line issues / outages / fixing appointment with the technician at UK.

Skill set required:-

• Highly confident communicators with excellent interactive ability.
• Tailors tone and communication style to the customer’s needs.
• Offers clear explanations.
• Demonstrable call control skills.
• Culturally aware with good intercultural skills.
• Crafts appropriate responses to customer objections and uses strategies to repair communication.
• Speaks standard business English in a neutral accent with no mother tongue influence
• Highly sentient.
• Ability to identify and respond appropriately to customer’s emotions.
• A high level of professional integrity with a tendency to do the right thing.
• Tenacity in dealing with complex problems.
• An analytical thinker, showing the ability to make decision and solve customer problems with minimal supervision.
• Can identify non value add processes and practices. Able to articulate and champion more effective ways of working.

Selection Procedure:-

• JAM Session
• VnA/P.I. round (Face to face/Telephonic Interview)

Date and Time:-

09th October,Friday in Chennai. Time 09:00 A.m - 2:00 P.m

The process will be conducted at the below venue.

SMART Training Resources India Pvt Ltd,
1/5 Sivaganga Road, Off Sterling Road,
Nungambakkam, Chennai – 600034.
Phone -044 28 28 28 29

Please carry your Resume attached with one passport size photograph.

Link for the same is http://smartindia.co.in/HCL

For more job related updates, like us on facebook: https://www.facebook.com/smarttrainingresources

Thanks & Regards
Team – Corporate Relations

044-28282829
SMART Training Resources India Pvt Ltd
corporate...@smartindia.co.in
www.smartindia.co.in

Regards

Dr R Indra Gandhi

Head Training and Placement
GKM College of Engineering and Technology
Chennai
Ph: +91-44-22792406