Fwd: HCL Technologies Pooled recruitment drive @ SJCET on 4th August 2016
Swathi Mohandas
From: Rini .K.R <rini...@vidyaacademy.ac.in>
Date: Wed, Aug 3, 2016 at 2:11 PM
Subject: HCL Technologies Pooled recruitment drive @ SJCET on 4th August 2016
To: Training & Placement Cell <placem...@vidyaacademy.ac.in>
From: Chakola Paul Johny <paul.c...@vidyaacademy.ac.in>
Date: Wed, Aug 3, 2016 at 1:34 PM
Subject: Fwd: Placement officers HCL Technologies Pooled recruitment drive @ SJCET on 4th August 2016
To: "Rini .K.R" <rini...@vidyaacademy.ac.in>, Sheena Pradeep <she...@vidyaacademy.ac.in>
Sub: HCL Technologies Pooled recruitment drive @ SJCET on 4th August 2016
Venue: SJCET Multipurpose Auditorium.
Date: 4th August 2016
Reporting Time: 09:30 AM
Job Description is mentioned below :
Requirement 1
Skill: Service Desk
Work Location: Noida/Bangalore/ Chennai
Qualification: BA/BCom/BTech/BCA/ BSc (CSE/IT/ECE/EEE/E&IE)
|Batch: 2014, 2015 & 2016 pass-outs with 50% and above throughout in academics with no active backlogs.
Role: He/she will be responsible in providing 100% voice support to the clients and online technical resolution
Skill sets:
· Voice based technical support experience in a global environment
· Basic technical knowledge of PCs
· Knowledge of MS Outlook troubleshooting, Internet and Networking
· Technical Knowledge of operating systems like Windows XP
· Good communication and conversation skills (verbal and written)
· Willingness to work in 24*7 environment
Requirement 2
Skill: DC Ops
Work Location: Noida/Chennai/ Bangalore
Qualification: BA/BCom/BTech/BCA/ BSc (CSE/IT/ECE/EEE/E&IE)
Batch: 2014, 2015 & 2016 pass-outs with 50% and above throughout in academics with no active backlogs
Role, responsibilities, and skill sets:
· L1 support experience on Windows/Unix Servers, AD, Network Devices
· Good troubleshooting skills
· Fundamental knowledge of Networks
· Exchange/Lotus Notes, Database, Storage & Backup, Job Scheduling.
· Excellent Verbal, Email communication skills.
· Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec.
· Willingness to work in 24*7 environment
· Work experience with the following:
§ Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli etc.
§ Incident, Problem, Change lifecycle process.
§ Any ITSM tool e.g.: Remedy, Peregrine etc.
§ Batch job scheduling.
§ Start/stop backup jobs.
§ Backup monitoring tools like Networker.
§ Generating Reports through Dashboard, Remedy etc.
Responsibilities
• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
• Administer and provide User account provisioning & activities
• Assign work orders / incidents to appropriate support teams and follow up until closure.
• Route problems to internal 2nd and 3rd level IT support staff
• Escalate complex problem to appropriate support specialists
• Routine maintenance updates with other IT staff and business units
• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
• Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customer’s end users
• Identify, evaluate and prioritize customer problems and escalations
• Participate in on-going training and departmental development
• Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support.
Things to carry:
1. 2 copies of updated resumes
2. 2 Passport size photos
3. Necessary Paraphernalia.
CTC Offered : INR 2 LPA
Interested eligible students are directed to report to SJCET
Multipurpose auditorium by 9:30 AM on August 4th, 2016.
Placement Officer
Vidya Academy of Science & Technology
Thalakkottukara P O
Thrissur - 680501
Ph: 04885 287751/52 (Ext:148)
Email: rini...@vidyaacademy.ac.in
www.vidyaacademy.ac.in