Hi Jan,
To check if zeros in the read counts caused the problem, I uploaded read counts of a drug sensitizer screen (Untreated vs. Treated, 3 replicates each), and the online analysis crashed while calculating the BAGEL scores.
I added 1 to each count, but the analysis crashed at the same stage.
Next, I used the same count files with 1 added to each count, but I checked the box 'YES, remove sgRNAs with a read count LOWER or equal to' and set the value to zero, and this time the analysis proceeded, unfortunately the server disconnected shortly after while we were trying to download the report.
We'll try if our local install runs fine using these settings and check the logs if there are any issues. Best regards,
Klaas