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Robert
A couple couple of programmes l wanted to watch on Netflix will only load 20%. Why are their so many glitches on the puck. Films on 5Action only record the first half of films. Is the puck fit for purpose? Are we paying for a product which doesn't work properly? If Sky are aware of these glitches why won't they fix them?
Ron
@Ron+1066 Reguarding the issue with the films this is a know issues which hopefully is been looked into.With reguards to Netflix how have you got your puck connected and what speeds are you getting to it
It's connected via HDMI lead from puck to tv. Speed is 60Mbps. Some Netflix films work others don't and l get this spinning red circle that stops at 20%. I've already watched Peaky Blinders which was fine but it now comes up with this annoying 20%.
@Ron+1066 Sorry I meant how are you connected to the router via Ethernet or Wi-Fi,if you open the Netflix app you can check the speed that the puck is actually receiving in the check connection section
@Rich85 l tried various options recommended by others but nothing worked. I did try to exit Netflix before going on to another programme, l tried this yesterday and so far it's all good. So hopefully the 20% red circle won't happen again.
Thanks every for your suggestions.
@Totalwar2 Sky have told us thst this is a known issue and they.hope to fix it in a firmware release soon. You can often get round it by exiting the app running something else and then going back to what you want to watch.
When you can kick back and watch a movie, the last thing you want to worry about is Netflix not working. However, there are plenty of reasons why Netflix won't load, with common culprits ranging from Netflix server issues to internet connection problems.
Before discussing any potential causes for the Netflix app not working, whether that's because it doesn't load or crashes randomly, we have to discuss one essential first step you should take: checking whether Netflix has any running issues. If Netflix is down, there's nothing you can do to fix the problem.
Other websites that can help you figure out if others are having Netflix issues in your area include Downdetector and IsItDownRightNow. If everything checks out and there's nothing wrong with Netflix, the technical problem is likely on your end.
It has happened to all of us: one of your favorite apps suddenly starts crashing every time you try to use it. Now you're wondering why Netflix keeps kicking you out. After the initial panic has worn off, you can take a few steps to rectify the problem, but it depends on your device.
Smartphone users should start by force-stopping the Netflix app. If it still doesn't work, try turning your phone off and on again. And if it still doesn't work, you will need to delete the app and reinstall it from the app store. The same methodology applies if you're using a set-top streaming box.
If you're using Netflix on your smart TV, you might be unable to delete the app. Instead, try signing out of Netflix on your Smart TV, clear the cache, and sign in again. Or, if you're using the Netflix app on Windows, try disabling your antivirus software. Many security suites interfere with the service. If you are still getting kicked off of Netflix, keep reading for other troubleshooting processes to try.
Netflix error code 12001 is caused by outdated data on your device. You need to refresh the data to get the Netflix app working again. But how do you refresh the data? Well, there are a few ways to do it.
First, try turning your device off and then back on again. Yes, the magic trick that gets devices and software working. Ensure your device is turned off completely, then turn it back on again and try Netflix.
In 2016, Netflix finally started offering users a way to download content to watch offline. This means you can load up on TV shows and movies before a long journey or if you're traveling to an area with poor internet coverage. Unfortunately, this feature doesn't always work flawlessly. If you're struggling to download content, there are a few steps you can take.
Secondly, make sure you're running at least Android 4.4.2 or iOS 8, have the most up-to-date version of the Netflix app, and have enough storage on your phone. You'll also need the latest software versions for your Windows 10 or Windows 11 computer, Amazon Fire tablet, or Chromebook.
You can take some simple troubleshooting steps to try and fix the problem. For example, try restarting the app, restarting your device, and restarting your home network. Try checking your internet connection with a web page or other application to determine if it is a connection issue on your streaming device.
Make sure you close any existing Netflix sessions by going to the app switcher, swiping up on the Netflix app, and then relaunching Netflix. You will need to re-enter your login credentials. If this doesn't work, you should also try reinstalling the Netflix app.
Netflix offers tiered price plans, and the number of people who can watch Netflix simultaneously depends on which one you choose. The top plan is limited to four people, but you can add up to two extra members who don't live with you.
If you see a message that reads, "Your Netflix account is in use on another device. Please stop playing on other devices to continue" or "Too many people are using your account right now," this is your problem.
You can kick off others using your Netflix account by terminating all existing sessions by going to Account > Settings > Sign out of all devices. This can take up to ten minutes to process.
For a less drastic solution, you can see who is using your Netflix account by going to Account > Settings > Recent device streaming activity to see a list of current sessions. The list will help you identify which users are online. You might be able to persuade one of them to log off.
The obvious solution here is to reset your password. In the future, use a password manager to prevent you from incorrectly entering passwords. Password managers are easy to organize, help you keep track of your passwords, and, importantly, use strong and unique passwords for each service.
However, it's worth checking your email inbox before you hit the reset button. Something more sinister might be at play. The Netflix login credentials of unsuspecting users trade hands for insignificant amounts of money on the dark web. They're often bought by people who cannot create a Netflix account in their own country.
If Netflix sees suspicious login behavior, it will block your account and email you advising you to create a new password. Remember, if your Netflix account has been hacked, you will need to change your password on any other app or service for which you've used the same credentials.
What can you do if Netflix won't load? This issue can arise for multiple reasons, including a loss of interest connection. Fortunately, the troubleshooting tips are the same regardless of the root cause. If you're faced with a spinning red circle stuck on a certain percentage, these are the tips to try:
If Netflix crashes on Roku or another smart TV, you're not alone. The Netflix app built into some smart TVs is notorious for being less reliable than the desktop, mobile, and set-top box versions. Most of the time, this is due to the shortcomings of the TV's internal hardware rather than an issue with Netflix itself.
One of the most common Netflix errors is the "Unexpected Error." It feels like Netflix is making an "oops" face and shrugs, leaving you to deal with the problem. The message suggests you reload the page and try again.
If you get this error on your TV, we suggest you shut down the app and restart Netflix. If it happens on your phone, force close the app and restart it. Should this happen in your browser, hit the refresh button. If that fails, clear the cookies, cache, and history in Chrome or any browser you use.
If Netflix is still not working, you can try restarting your router by unplugging it, waiting a minute, and plugging it back in again. Once the internet connection is reestablished, try Netflix again and see if the problem is gone. You can even take things a step further by verifying the DNS settings on your device.
I have been using this Roku for years without a problem. In the last week, Netflix will not load a program. It loads to 25% then stops. It eventually times out with an error message. All other channels work fine. I have rebooted the Roku, deleted and reinstalled Netflix (rebooting after the uninstall) and nothing works. Netflix works fine through my TV app and on my computer. I also changed from the 5Ghz to the 2.4Ghz network and that didn't help. I recently upgraded the firmware on my Asus router but it was a minor update. As a last resort I can restore the previous firmware but I wanted to post here and see if there was anything else to try first.
One additional suggestion we would like for you to try is to remove the channel, update the Roku device by going to Settings > System > System update > Check now, restart your Roku device, and add back the channel and see if you notice any difference.
I had recently made a change in the router settings and that caused the problem. As soon I reverted to the previous settings, Netflix worked again. What I can't explain is why Netflix worked through the TV app because the TV also is connected via the router.
We're glad to know it's working now. Please be advised that some Streaming channels like Netflix play each title at the highest possible quality given the type of content in higher picture quality formats which require higher internet speeds and settings. For specific requirements, check with your channel providers.
Unlike some other channels, Netflix charges extra for 4k streaming and I do not pay for that. My download speed is 400Mbps so I have plenty of bandwidth and do received 4k content on Amazon and Hulu, although with my screen size and viewing distance, I am not able to tell the difference between 4k and 1080p.
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