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Karren Bangura

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Aug 2, 2024, 8:42:42 AM8/2/24

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I have a 1st generation ipod touch running ios 3.1.3. I want to run netflix on it but when I try to install from itunes I get the message "The app "Netflix" was not installed on the IPOD because it requires a newer version of IPOD software." I have read from goggling this issue that netflix streaming on the 1st gen ipod is possible. What am I doing wrong? Or is this not possible at all?

I was running netflix on an itouch first generation ios 3.1.3 untill the glich with the app store. The newest update will not run on it now and I lost the original version when I reset the Itouch thinking the problem was on my end. I am looking for an archived app somewhere. You'd think apple would support people who have older devices by keeping the older versions that were compatable archived and available. If I find one I will post the link to the file here.

I bought 2 iPod touch 1st Gen's for my little kids for christmas. The only reason I bought them was so the kids could watch netflix on them. So I get them home Nov 20th 2011 and download netflix and start streaming music its great! Then on christmas morning there is an update for the netflix app and bam now my kids can't watch netflix WTH Apple and Netflix this is rediculous! I can't believe you just kill support for a device without mentioning it in your blog Netflix or on your community pages Apple! I am so mad right now!

That's completely up to Netflix. Apple is not involved; they can't decide for Netflix what features will and will not be supported, what hardware requirements the developer decides will be required, and can't make announcements for any developer; that's the developer's responsibility and perogative.

The 1st-gen iPod touch was discontinued well over three years ago, and has significantly lower performance than current iPods. So the lack of support for those older devices and versions of iOS in new versions of any app is not at all surprising.

If you had said it's "incompatible" instead of "cannot handle it" or specified the version of the Netflix, perhaps the new Netflix app is so incredible, or rather it "does so much" MORE, you might be within the realm of having some useful input, but the following:

Sorry, Michael, but there's nothing more anyone can say. The current version of Netflix's app requires iOS 4, which cannot run on the first-generation iPod touch. If you didn't keep a backup copy of the old version of the Netflix app, there's nothing you can do since that old version has been replaced.

Bought TV new in Jan '15 and everything about it has been great until a couple of weeks ago. Now Netflix will randomly stop working and only comes back with a full TV factory reset. Sometimes it will work throughout a day then need a reset to work the following day. Sometimes you only need to come out of Netflix for a moment and it will not work if you go back in minutes later.

We have a Youview PVR connected to the TV via the same home hub and Netflix works fine on this playing to the TV via HDMI... but that's not the point as it's a feature of the TV we want to work without additional equipment.

Thanks for the update. Sadly Sony have failed to meet their promised 48hr deadline in responding to my case. It's only that I don't want to mess about with TV swaps so close to Christmas that's stopped me carrying it back into John Lewis to get another brand.

For the sake of total accuracy... my menu's in that "resolution" from Sony I posted a few days ago were slightly different but I could find the items they wanted reset. I was fine setting the "remote start" to off but have to admit I couldn't change my auto date/time to off as it was a greyed option set to on.

Ho Ho, it's the season of goodwill. I've just had my support contact (Michael) on the phone telling me he would send me an email with instructions that he was sure would fix the problem. Taking a quick glance at the instructions, I said I was sure I'd done it all before, but said I would follow them exactly. He would call me back tomorrow morning. Well, I can report that it all had no effect. Here is my emailed reply:

Thanks for your phone call and email. I have followed the instructions below exactly and have not been successful. I have inserted comments within your email. Please read my comments and the following paragraph.

For information, I also have an LG TV with a Netflix app. I received a similar error at about the same time (1st Dec) and was able to resolve it immediately by selecting a Reload Netflix option on their very similar diagnostic screen. Your diagnostic screen does not have this option. Is there any way that I could do anything equivalent, e.g. Remove and Reinstall the Netflix app?

If you experience the error code UI-113 while watching Netflix on your device, it typically points to some information on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.
*** I don't experience the UI-113 error while watching Netflix. I experience it while Netflix is trying to start up. That is, about one minute after pressing the Netflix button on the remote or selecting Netflix from the list of Apps. During this one minute, the red Netflix banner is displayed and a red circle is rotating. When Netflix has successfully started, before the latest Firmware update, the red circle rotated for only a few seconds. ***

1. Unplug your device from power for at least 1 minute.
2. While the device is unplugged, press the power button on the device to discharge it.
3. Plug your device back in.
4. Turn your device on with the power button.

Most devices can be signed out of Netflix using the steps below. If you are still unable to sign out after following the steps, please search our Help Centerfor device-specific instructions.
*** I cannot find any device-specific instructions to guide me when all these instructions fail to enable me to sign into or out of Netflix ***
*** I have tried deactivating Netflix on all devices, from my account on netflix.com, and this succeeds in doing so for all other devices, but it has no effect on my two Sony W705C TVs (even after 48 hours) probably because I can never reach the Netflix home screen on these devices ***

Sign out of Netflix
1. Begin from the Netflix home screen. ** I don't see a Netflix home screen, as it displayed UI-113 error after one minute of the rotating red circle. When I check the network I get the four green ticks, and it makes no difference if I connect directly to the Hub via lan and setup the network connection accordingly ***

After that disappointment, I contacted John Lewis technical helpline via the store I bought the 40" model from. The helpful lady took down the details and arranged for an engineer to visit (third party specialist company) on Tues 5th Jan, with a view to confirming that there is by then still a problem that means that the TV is not fit for purpose. Would have been about a week if that had suited us. JL will then ask Sony what they intend to do about it and replace the TV under their 5yr warranty if their is no immediate satisfactory resolution. The engineer will also take a look at our other TV so that I can then take it up with the insurance company that provided it to us. That's what you call "customer service".

Well, at Sony support's request I tried another factory reset before Christmas. Tried Netflix several times and got a series of different error codes. On the second attempt, Netflix actually started and ran OK. All other attempts failed with nw-2-5 or ui-113. On Monday, after 5 days on standby, I got error code nw-8-17 several times, but eventually got ui-113.

The John Lewis engineer (from Peterborough specialist PVS) called to test the TV and I sent details of my case to their technical manager. Later he called me and suggested that the problem could be a communication failure between the Sony firmware and BT Hub 3. He said there is some evidence that replacing the hub with Hub 5 might avoid the problem. He said that eventually Sony will probably fix the problem. He knew of multiple problems with the current firmware version and he had heard of an email from Sony talking about a firmware upgrade in February.

Yesterday, my Sony support engineer called to ask whether I still had the problem and then said he would send me an email asking for more technical info. I asked whether this was the same info as I had sent him in mid December. He checked and said it was. He then said he would escalate to the technical team and report back in 2-3 business days. This is exactly what he said he would do in mid December. Deja vu all over again!

Oh BTW I regard the possibility that the problem is more likely with a Home Hub 3 (yes that's what we have) as a side issue. The TV worked fine for 9mths with this Hub and it's the TV that has been altered by Sony with that new firware download to cause Netflix to fail. There are thousands of Home Hub 3 users out there and Sony should have tested the firmware update will all common Hub types.

Decided to try and give this one last go for a resolution today with the info that BT Home Hub 3's could be prone to this and want to see if BT will send me (FOC) a home hub 4... still think Sony's update (if that did cause the Netflix failure) should cope with all hubs/routers but hey ho... anything to try and sort it.

So speak to BT who get me through to the wrong person twice then the third person can barely understand my problem then says they have a special Netflix department who can help and gives me that number. Damn me it just turns out to be Netflix themselves. So call BT again and get a 4th person who refuses any tech advice and keeps trying to sell me an upgrade to BT Infinity on a new contract. I decline this and she tells me I don't understand that the problem will be our broadband speed and a replacement hub has to have a new broadband to go with it... I kid you not.