Mac0s Catalina
Raelene Heersink
Usually after an update of your Operating System, many apps might need to be reinstalled and be provided with permissions again to function under the new enviroment. Have you tried that? If not, I do suggest it.
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Hi there -- thanks much!. For your first idea -- well, every single document in my entire dropbox is stuck in sync. So your idea would mean that I would have to totally reinstall every app on my system. I really think that's not it.... BUT:
BUT -- I discovered something new. In dropbox menu, I went to the "VIEW SYNC ISSUES" command, and it listed two folders in particular that were having sync issues. they are both called "default" and are located deep in a few locations under a system a folder called "relocated items" (that may have been created due to the new macOS installation. BELOW Please see the attached screenshots called "Sync Issues default 1" and also 2.
Since there is an issue with the system installed there, after the update of your OS, I still suggest to reinstall. Provide all the appropriate Mac permissions to Dropbox again and finally, please make sure that you have no symlinks.
I'm having this exact same issue after upgrading to Catalina, with the exact same access issues to the "Default" folders from the "Relocated Items" folder. This folder had a red icon on it so I tried first to change permissions on it to Read and Write and later delete it completely (after backing it up on external drive). Now dropbox, rather than being stuck on "Syncing 2 files.." , is just stuck on "Checking for changes..." instead with all status icons in the file directory perpetually syncing.
Doing a complete reinstall and resync is not an option for me right now as I'm on a deadline and use dropbox for business. Are you able to look in to this issue further? Seems strange dropbox would try to upload the "Relocated Files/Default" folder in the first place, it's not even located in the dropbox or even root user directory but in the Shared directory of Macintosh HD?
Seems strange dropbox would try to upload the "Relocated Files/Default" folder in the first place, it's not even located in the dropbox or even root user directory but in the Shared directory of Macintosh HD?
Symbolic links or "symlinks", occur when folders are added to Dropbox that reference directories outside of the Dropbox folder or inside of the Dropbox folder but in a different folder. Because these symlinks may reference locations where Dropbox may have limited accessibility, they can cause various issues as the one you're noticing at the moment.
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So to anyone else experiencing this issue; Removing the "Relocated Items" that catalina creates on install could be a viable option to OP's full re-install. Of course you'd have to make a call if the folder contains anything you need to keep first. More info on the folder and why it's there here: -items/
Like the previous discussion i created on Jamf Nation about upgrade paths to Mojave back in september, i thought lets start a new fresh thread for sharing macOS Catalina installing & upgrade ideas and experiences.
Modulair Imaging
We all know that "modulair" imaging is dead for a while, but to be honest for our older mac fleet that is not DEP registered and not having an T2 chip i still used Jamf Imaging and creating DMG's with AutoDMG for bringing that Mac's alive.
Upgrading
The thing i already noticed is that in the past new macOS version were available in the Mac App store. Now the Software Update pane gets an 1 icon and will give you the option to download and install the upgrade.
I heard there is a reset (or was it restore) option in system preferences in Catalina, that works like an iPad where you can reset and erase the macOS to factory settings. I am not on beta, so I can't confirm that. If Apple added this feature in Catalina, that would be better than using imaging to reset computers with fresh macOS.
First, I want to say, the utilization of the 'Download and Install' through Management command for single computer or 'Action' via the search for multiple, didn't work for me. So, I've looked at the 'whitepaper' on how to install/ upgrade to Catalina but it seems one of the easiest ones for MDM infrastructure has been omitted....The 'Mac App Store Apps' approach.
After your receive the email confirmation and Jamf Pro syncs with VPP, make sure that when you're reviewing the OS within 'Mac App Store Apps' and setting up scope, you're NOT selecting 'Site' under General tab but on the actual 'Scope' tab. Otherwise, you won't be able to assign the licenses gotten via VPP.
Said policy should execute following command (Within 'Files and Processes') '/Applications/Install macOS Catalina.app/Contents/Resources/startosinstall --agreetolicense --nointeraction' (remove the apostrophes from the command)
Side Note: I like using 'Smart Groups' in conjunction with my scopes. It eliminates keeping track what has upgraded, shouldn't be upgraded and what happens when you image it with something else. So here is what I have as criteria:
1. Enrolled via DEP -> is -> Yes
2. OS Version -> greater than -> (I have a specific need for a specific version, so that's what I have there)
3. Building -> is -> my neck of the woods
Which is a perfectly fine way to go, however I prefer the scripted approach macOS Upgrade which gives the user clear instructions on what is happening. Your method will trigger a 30second countdown timer for users before it auto restarts, which could be fine for some but others could be doing a presentation before it restarts
I'm still amazed to see imaging mentioned. I considered our school one of the last holdouts but once the APFS change happened and I read what was necessary to make it maybe work, we finally submitted to provisioning via scripts and policies. It's definitely not as set it and forget it but it works. The real disappointment was DEP. All it really does is throw it in Jamf for you. Cool, so I don't have to do a QuickAdd. Sooo much time saved. /s
@totalyscrewedup ... dude!! Why has nobody come else come up with this solution? You are awesome!!
I am going to test that option via VPP and self service.
Just wondering .. if I can scope to all machines and that app will take care the min requirements?
any one can chime in?
@txhaflaire does your script take into account Standard users performing the upgrade? I know for upgrading to Mojave, admin creds were required and there was a scripted workaround of granting temporary admin access to the user's account during the upgrade process, then revoking admin post-install.
@vcasiero Where did you download the installer app? Did you had to put it in composer before adding it to JAMF admin? I'm trying to push out Catalina via Patch Management but the package doesn't seem to work, so not sure what I'm doing wrong.
But Why? Because DEP with "Enrollment Complete" trigger isn't reliable - If I can get 75% success with that combination I'm super happy. But what if you have to make sure that everything the user needs is installed when you hand it to them? Well, now we've got a problem. Especially when users are (super busy and easily distracted) nincompoops who will go into a literal war zone without updating.
When the "Enrollment Complete" trigger is > 95% successful, we'll re-evaluate it. But we've got 58 packages, < 30 GB of apps, settings, presets, and codecs, that get installed as part of our typical machine. And the last thing I need is a producer or on-camera talent camped out between Russian, Turkish, Kurdish, and ISIS soldiers shooting at each other who can't do his job because he forgot to install something before he left the bureau. And when your only internet connection is a portable satellite terminal where downloads cost $4.35/MB and max out at 384Kbps, the last thing anyone needs is a $7,873.50 bill so someone could reinstall Premiere.
So How? (Hint: Jamf Imaging doesn't have to install an OS) If it doesn't already have your supported OS version (10.13 or later) then install it, do a reboot/clean install. If it's in DEP then it gets managed, if it's not then you need to take the corporate AmEx away from an executive and manually get it managed (user initiated enrollment). For us, we use the "Enrollment Complete" trigger to (hopefully) get VPN, VPN Profiles, Bomgar, and Jamf Imaging on the machine. We've got about an 80% success rate with that limited number of packages. Even a DEP machine will probably need help, so we've got Jamf Imaging in our Self Service (which gets installed on enrollment about 95% of the time).
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