News From CPSC: Verizon Recalls 2.5 Million Ellipsis Jetpack Mobile Hotspots Imported by Franklin Wireless Due to Fire and Burn Hazards Announced April 8, 2021
list...@cpsc.gov
-----------NEWS from CPSC-----------
U.S. Consumer Product Safety Commission
Office of Communications
4330 East West Highway, Bethesda, MD 20814
www.cpsc.gov
Note: Due to the extraordinary circumstances surrounding COVID-19, some of the remedies identified in recall press releases may not be available at this time. Consumers should check with recalling firms for further details. It is important to remember that CPSC and recalling firms urge consumers not to use recalled products.
1. Verizon Recalls 2.5 Million Ellipsis Jetpack Mobile Hotspots Imported by Franklin Wireless Due to Fire and Burn Hazards: https://www.cpsc.gov/Recalls/2021/Verizon-Recalls-2-5-Million-Ellipsis-Jetpack-Mobile-Hotspots-Imported-by-Franklin-Wireless-Due-to-Fire-and-Burn-Hazards
****************************************************************************************************
1. Verizon Recalls 2.5 Million Ellipsis Jetpack Mobile Hotspots Imported by Franklin Wireless Due to Fire and Burn Hazards:
Recall Date: April 8, 2021
Recall Number: 21-106
Recall Summary
Name of product:
Ellipsis Jetpack mobile hotspots
Hazard:
The lithium ion battery in the hotspots can overheat, posing fire and burn hazards.
Remedy:
Replace
Consumers can reduce the risk of hazard by powering the unit off, unplugging it from its power source and store in a place away from children, on top a hard surface with adequate ventilation around the unit and away from combustibles
until it can be properly returned to Verizon.
If consumers must use the product for internet access, then they should take the following steps:
-
Turn the recalled hotspot “on” and plug it in to allow the hotspot to receive two over-the-air automatic software updates that:
-
(a) enable the device’s identifying number to be viewed on its scrolling screen and
-
(b) prevent the device from charging while the device is plugged in and powered on.
-
-
After the software update is applied, users should:
-
(a) Leave the device powered on while it is plugged in.
-
(b) When not in use, the device should be turned off, unplugged from its power source, and securely stored.
-
-
Consumers should use the contact information below to receive a replacement hotspot free of charge and a return envelope to return the Ellipsis to Verizon for safe disposal.
-
Schools that provided the recalled Ellipsis Jetpack to students have been contacted by Verizon with instructions on receiving replacement hotspots free of charge and mailing packages to return the recalled Ellipsis Jetpacks to Verizon for safe disposal.
-
Parents whose children received the recalled Ellipsis Jetpack from their schools should contact their school for instructions on how to receive a free replacement device and return their recalled Ellipsis Jetpacks.
Consumer Contact:
Verizon toll-free at 855-205-2627 from 8 a.m. to 10 p.m. ET or online at www.EllipsisJetpackRecall.expertinquiry.com or www.verizon.com and click on “Recalls” on the bottom of the page for more information.
Pictures available here:
Recall Details
Units:
About 2.5 million
Description:
This recall involves Ellipsis Jetpack mobile hotspots imported by Franklin Wireless Corp. The recalled Jetpacks are dark navy plastic oval devices that are about 3.5 inches wide and 2.25 inches tall. “verizon” is printed below the digital display window on the front of the device. The charger provided with the recalled Jetpacks has a sticker on the wire that states: Compatible: FWC MHS900L, Model: FWCR900TVL, DC151030.
Incidents/Injuries:
Verizon has received 15 reports of devices overheating, including six reports of fire damage to bedding or flooring and two reports of minor burn injuries.
Sold At:
Verizon stores nationwide, and other stores and to school districts nationwide and online at www.verizon.com from April 2017 through March 2021 for between $50 to $150.
Importer(s):
Franklin Wireless Corp., of San Diego, Calif.
Distributor(s):
Cellco Partnership, d/b/a Verizon Wireless, of Basking Ridge, New Jersey
Manufactured In:
Vietnam and Taiwan
********************************************************
The U.S. Consumer Product Safety Commission (CPSC) is still interested in receiving incident or injury reports that are either directly related to a product recall or involve a different hazard with the same product. Please tell us about your experience with the product on SaferProducts.gov.
Media Contact
Please use the phone numbers below for all media requests.
Phone: (301) 504-7908
Spanish: (301) 504-7800
CPSC Consumer Information Hotline
Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.
-----------------------------
You are currently subscribed to the e-mail list "recalls" as: namenot...@gmail.com
To unsubscribe, please do one of the following:
(1) go to https://www.cpsc.gov/en/Newsroom/Subscribe/ and use the on-line form or
(2) send a blank email to leave-3544852-289232.d8a1a...@list.cpsc.gov
You can also go to https://www.cpsc.gov/en/Newsroom/Subscribe/ to change your
subscription, or unsubscribe an old address and subscribe a new one.
This message is from the U.S. Consumer Product Safety Commission (https://www.cpsc.gov),
an independent federal regulatory agency, located at 4330 East West
Highway, Bethesda, MD 20814 Toll-free hotline: (800) 638-2772.