Setting up Cowtacular

[AndyS]

Hi,

I have just installed cowtacular, but have found that when adding
Reps, tickets etc not all data it held. The system log shows the
update but data such as first name surname is not held - or notes on
the tickets. Is there any way to debug this? I would very much like
to use this product within our College.

Andy
IT Manager
Murray Edwards College
Cambridge UK

[Chris VanHorn]

Hi Andy,

When you say not all data is held. Is some of it held or none of it?
You may also want to check that all four database files (primarily
cowtacular.db) is read/writable by the user the webserver runs as.
The log files are kept in a separate file. Also, it's important to
note that the directory itself must also be read/writable by the web
user as sqlite creates temporary journal files when it updates the
database.

Could you give me an idea of the environment you are working in? Is
it ubuntu/redhat/windows/etc. What version of PHP you are using. And
what version of Cowtacular you are running as well. (I'm assuming
0.45 but I don't know that for sure)

Good luck.

- Chris

[Andrew Semark]

Try again :-)

[Andrew Semark]

Hi Chris,

Thanks for the reply;

If I create a ticket, a new ticket number is generated but not of the
details of the ticket. Have have attached a couple of screen shots,
data is being logged in the logfile screen - so something is getting to
the database.
I'm using debian etch, with apache 2, php 5.2, all packages installed
using apt-get, and cowtacular 0.45

Folder details;

cow:/var/local# ls -al
total 12
drwxrwsr-x 3 root staff 4096 Nov 6 11:08 .
drwxr-xr-x 14 root root 4096 Nov 6 10:22 ..
drwxrwxr-x 2 www-data www-data 4096 Nov 9 09:37 cowtacular
cow:/var/local#


-rwxrwxr-x 1 www-data www-data 200704 Nov 6 11:09 archived.db
-rwxrwxr-x 1 www-data www-data 226304 Nov 9 09:37 cowtacular.db
-rwxrwxr-x 1 www-data www-data 11264 Nov 9 09:37 eventlog.db
-rwxrwxr-x 1 www-data www-data 2048 Nov 6 11:09 filestore.db

Thanks for any assistance.

Andy

[Chris VanHorn]

Hi Andy,

That is quite strange. What web browser and version are you using?
Usually the pages are not displayed with borders around the cells.

The back-end works by first creating a ticket with the default values
and generating a ticket ID. (clearly this is happening properly)
Then afterwards it updates that ticket with the values you passed in.
If you don't have any sensitive data in it, would you mind sending me
your .db files. I've never tested the system with Etch, but maybe I
should do so.

Also, could you try going into Admin-System and enabling debugging.
This will print alot of debug output at the end of each page.
(Somewhat messy). Then create a ticket and send me the results?

You can either send the files in via the discussion or email me directly.

Thanks.

- Chris

[Andy Semark]

Ok thanks

I will be in the office tmrw so will send stuff then

Thanks

Andy
Sent from my BlackBerry® wireless device