Agent Voice

[Martez Fields]

Launchedin 2020, the ICEF Agent Voice survey delivers detailed feedback from agents, identifying the latest trends, opportunities, challenges, and threats affecting the industry. It follows the renowned ICEF Agent Barometer, which ran for 15 years.

Each edition of the ICEF Agent Voice features questions focused on a range of categories, including day-to-day operations, recruitment projections, destination trends, student decision factors, and other key areas.

The 2023 edition of the survey continues our analysis of the challenges currently faced by agents globally, documents the steps towards the recovery of our industry, and provides a forecast for recruitment beyond 2023.

ICEF Secondary Education returns for its 5th edition in 2024. Focused on recruiting international students for secondary, boarding, high school, foundation, and junior education programmes, it opens up the potential for overseas study for students from over 60 countries.

A landmark one-day summit bringing together the industry's senior leaders, policy makers, and experts, all focused on setting the direction for the international students of tomorrow. Also featuring ICEF Accommodation.

The largest industry networking event in the region, ICEF Brazil connects hundreds of ICEF-screened agents, decision makers from education institutions, and service providers. This popular event enables you to forge professional connections, supporting your engagement strategy.

The pinnacle of the annual networking calendar, ICEF's flagship Berlin event returns for its 29th edition, connecting thousands of colleagues, peers, partners, and friends from across the global education industry.

ICEF Miami returns with an exciting new format. In response to the increased interest in international education from Latin American students, ICEF Miami connects global educators and service providers, with ICEF-screened student recruitment agents from this prosperous region.

In 2025, ICEF Secondary Education Asia arrives in Kuala Lumpur. Focused on recruiting international students for secondary, boarding, high school, foundation, and junior education programmes, meet agents from around the world, and Asia in particular.

ICEF Student Recruitment for Online Programmes is a virtual B2B networking event connecting providers of online education with pre-screened student recruitment agents who are experienced in promoting online and hybrid programmes across all study types, levels and durations.

You are making an assumption that is quite incorrect. I have never spacebarred trhough the story, just must have missed that bit of dialigue to an outside distraction. Thank you for the rest of your comment though.

It's right at the very beginning of the game, when you first arrive on Hutta. You could make a second Agent and rewatch the opening, since the moment happens before you even get control of your character.

Yes the quests are the same, but the game should recognize that you're on the mission is all. I guess it's a bit much and I understand why they didn't do it, but in theory one of the people from your main quest could speak to someone on a side quest and they'd wonder about the difference in accent.

Same with SWTOR - three or four choices?? When I was a kid, I played RPGs with atleast (atleast!) ten choices for every conversation. Because writing doesn't consume so much money compared to voice acting. L.A. Noire - text based detective quests had so so SO much more details to investigate. Again - doing fancy face recording takes a lot of money and time. Same with FPSes - big explorable maps now take a lot of resources to create - so many different textures, sounds, etc...

here's the thing... old-school rpgs like baldur's gate (one of the best rpgs, but that's only a personal opinion) have fallen out of favor because the cinematic games we have nowadays place the player in the game more effectively by removing alot of the extraneous BS that everyone but the most hardcore gamer really didn't give two ***** about.

can't say i mind it... baldur's gate was once my favorite rpg franchise. however, ive since given that spot to mass effect... simply because i don't have to spend an hour categorizing each individual piece of equipment in some sort of quasi-meta game spreadsheet, just so that the next fight isn't quite as painful as slamming my junk in a sliding glass door.

dumbing things down isn't always a bad thing... there's a limit to how much to dumb it down, but i still prefer my games be an escapist past time... i do enough spreadsheets and data analysis at work, i don't want to do it in my games.

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

This feature supports human-like interactions that enable you to resolve issues quickly and more efficiently within the IVR, thereby reducing the calls directed toward agents. This helps you interact with Virtual Agent first which offers you a self-service solution, without involving a physical Agent.

You need to implement CA-signed certificates or exchange self-signed certificates the CCE components related to the VAV for VAV feature to work. For PCCE certificate exchange or CA-signed are required on: AW, VVB and Cloud Connect. For UCCE certificates are required on: AW, VVB, NOAMP, and Cloud Connect. Review this document for UCCE Exchange certificates: Exchange Self-Signed Certificates in UCCE 12.6, for CA-signed implementation: Implement CA-Signed Certificates in 12.6, and for PCCE exchange certificate: Exchange Self-Signed Certificates in PCCE 12.6.

The integration of Google AI and CCE requires the creation of Google project and this project need to be provision by Cisco. In addition, and organization in the Cisco webex cloud needs to be created for you or Cisco partner. This document explains the steps required to create and provision the project and the organization.

A Dialogflow CX agent is a virtual agent that handles concurrent conversations with your end-users. Dialogflow translates end-user text or audio during a conversation to structured data that your apps and services can understand. You design and build a Dialogflow agent to handle the types of conversations required for your system. For more information about Dialogflow CX you can visit: Dialogflow CX basics.

You can import a Dialogfow CX agent, instead of building the agent from scratch. After you have created the agent, you can import a previously created and built Dialogflow CX agent. In this example, a Dialogflow CX agent created by Cisco Engineering team is used.

Step 1. Ensure that the Cloud Connect publisher and subscriber are installed. For more information, see the Install Cloud Connect section in Cisco Unified Contact Center Enterprise Installation and Upgrade Guide 12.6.2.

Step 4. Validate default configuration. View the default CCAI configuration (created as part of CCAI configuration in Webex Control Hub). If required, synchronize the configuration (using Sync option), in the CCE Admin.

Step 3. Configure Cloud Connect in the CVP Operations Console (OAMP). For details see the section Configure CVP Devices for Cloud Connect in the Administration Guide for Cisco Unified Customer Voice Portal.

Step 4. Validate the Google CCAI default configuration. View the default CCAI configuration (created as part of the configuration of CCAI in Webex Control Hub). If required, synchronize the configuration (using Sync option), in the CVP Operations Console (NOAMP for Cisco Unified CCE).

Step 1. On CVP Call Studio, open the call studio application. You can use a Cisco sample call studio application to test in a lab environment. You can download it from here: Call Studio VAV Sample Application.

Step 3. On the Config ID copy the id from the Webex Control Hub CCAI feature that you creates. Leave it blank if you have selected a default virtual agent in the Webex Control Hub feature configuration.

Step 4. In previous integration of Dialogflow CX with Cisco Contact Center, you were required to create a welcome event. This is still required in CCE 12.6.2 version if you are using an on-prem based connector. However, for Cloud-based connector you have the option to specify your own event and parameters passed to Google Dialogflow. Click on the Event Name, and specify the name of the event you are passing to Google Dialogflow. Ensure that you create this event in your Dialogflow CX agent.

Step 5. On the Event Data, add the parameters that you want to pass with the Event Name to Google Dialogflow CX. Click ... to open the Event Data field. in this example, three variables are passed, Name, Place and json type field values.

Step 6. SIP Header restrictions allows you to filter what information from the SIP messages is sent to Google Dialogflow CX agent. This is to prevent that personal or critical information is passed via the cloud.

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