Millennium Hotels Management Team
Eloisa Stawasz
Millennium & Copthorne Hotels is a global hospitality management and real estate group, with 125 hotels in 22 countries in Asia, Australia, Europe, the Middle East and North America. The company is headquartered in Singapore and London. It was listed on the London Stock Exchange and was a constituent of the FTSE 250 Index until it was acquired by City Developments Limited in September 2019. Millennium Hotels and Resorts operates the Lengs, M, Millennium and Copthorne hotel collections.
In 1989, CDL Hotels International, which now owned six hotels in Asia, was listed on the Hong Kong Stock Exchange. In 1993, CDL made its first move outside Asia, purchasing the 548-room Gloucester Hotel and The Bailey's Hotel, both in London.[3] In the same year CDL took control of a 13-hotel chain in New Zealand.[4]
In 1995, CDL Hotels acquired Copthorne Hotels for 219 million. British Caledonian Airways had acquired the Copthorne Hotel at Copthorne, West Sussex, near Gatwick in 1972 and later launched the Copthorne Hotels brand in 1985.[6]
In 1999, the company acquired the 17-property Regal Hotels chain in the United States[9] and in 2001 it expanded into the Middle East with several management contracts secured in the United Arab Emirates.[2] In 2006 the chain expanded to China, and opened the first of six more hotels in China in 2008.[10]
In 2015, the group announced four new hotels to open in Dubai.[11] Still in 2015, the group's financial results slightly declined due to troubled events affecting tourism worldwide[12] which led to the resignation of its CEO Aloysius Lee.[13] Tan Kian Seng began serving as the interim CEO after Jennifer Fox stepped down as the group's CEO in September 2018, just three months after her appointment.[14]
In May 2020, Millennium & Copthorne announced 910 job losses from its 20 hotels in New Zealand as a result of the COVID-19 pandemic.[17] In reaction to the COVID-19 pandemic, Millennium and Copthorne Hotels created the We Clean We Care We Welcome Global Safety Commitment.[18]
In June 2019 the company's board agreed to recommend a takeover offer, valuing the business at 2.23 billion, from City Developments Limited for the shares it does not already own.[19] The transaction became unconditional in September 2019.[20]
Millennium Hotels and Resorts has a proud 30-year history of owning and operating hotels in New Zealand. As part of a global business with 120 hotels around the world, we have 16 properties in New Zealand including the Grand Millennium, Millennium, M Social, Copthorne and Kingsgate Hotels, offering diverse hotel styles and locations to suit guests of every kind. You can learn more about Millennium Hotels and Resorts here.
Each of our departments play a vital role in delivering exceptional guest experiences and contributing to the overall success of our hotels. Below you can explore the career opportunities we have on offer across our departments.
Our Front Office teams are the welcoming face of our hotels. They handle reservations, enquiries, check-ins, concierge services, luggage and porter services and create a warm and memorable stay for our guests.
Our Food & Beverage teams encompass a wide range of dining experiences within our hotels, from restaurants and bars to banquets and room service. They focus on delivering exceptional dining experiences and attentive service.
Our Housekeeping teams are responsible for maintaining cleanliness, order, and comfort throughout our hotels. They ensure that guest rooms, public areas, and facilities are spotless, well-stocked, and visually appealing.
Our Kitchen teams are the heart of culinary excellence, where talented chefs and kitchen staff create unforgettable gourmet experiences. Their expertise covers culinary production, pastry and bakery, banquet kitchen, and cold kitchen.
Our Conference and Events teams handle the planning and execution of events, conferences, weddings, and other special occasions. This department works closely with clients to create memorable experiences and ensure seamless event operations.
Our Security teams ensure the safety and security of our guests, employees, and property. They monitor premises, handle emergency situations, ensure security protocols are followed, and provide a secure environment for everyone.
Our Support Office is the central hub for our Finance, IT, HR, Sales and Marketing teams who work behind the scenes to support our hotels. They get to work on a variety of projects and collaborate with our hotel teams to enable them to focus on delivering great experiences to our guests.
We offer a wide range of learning and development opportunities including on the job training, apprenticeships, and access to leading hospitality training platform Typsy. We also run a one-year Hotel Management Trainee programme that offers hands-on experience, mentoring, and practical training across different departments in our hotels.
The Millennium Biltmore Los Angeles - one of the most architecturally stunning and historic hotels in the U.S. - is pleased to welcome Alex DeCarvalho as the new General Manager. This change goes into effect as of August 2022, as the hotel is approaching its 100-year anniversary.
Alex DeCarvalho is a commercially focused professional with an extensive experience of over 25 years in the premium hotels and leisure industry in Europe and The Americas. DeCarvalho covered numerous roles within Hilton Hotels Worldwide before transitioning to the Intercontinental Hotels Group, a British-based multinational hotels company with a portfolio of almost 5,000 hotels across the world, where he served as the General Manager. DeCarvalho developed strategic direction plans to meet customer requirements and drive performance and future growth. In 2011, DeCarvalho took his vast skillset to Champneys Health Resorts, where he served as the Group Managing Director and developed and drove the commercial strategy for the business, re-structured the senior management team and the crucial secured bank loan refinancing. DeCarvalho then found his home in 2015 at the Millennium Gloucester Hotel in Europe, part of Millennium & Copthorne Hotels, before returning to the US in July of 2017 to take over as VP of Sales & Marketing for North America with Millennium Hotels. After five years of experience working with the Millennium Group, DeCarvalho decided to return to his California roots and take his management experience to the iconic Millennium Biltmore Los Angeles.
The culmination of DeCarvalho's background in the premium hotels and leisure industry makes him the ideal individual for the General Manager of the Millennium Biltmore Los Angeles. Not only is he already ingrained in the Millennium group, but his prior experience ensures that the hotel's unique history will be honored while also reaching new heights. DeCarvalho has the tools to both adapt and stay true to the hotel's historical roots by embracing the ambiance of classic Hollywood in a revamped and modern way.
Millennium Hotels and Resorts (MHR) is the global brand of Millennium & Copthorne Hotels Limited (M&C), a leading hotel company with over 145 hotels across 80 locations worldwide. Operating in key gateway cities like London, New York, Dubai, and Singapore, MHR offers prime accommodations for business and leisure travelers.
Millennium & Copthorne Hotels (M&C) is the hotel arm of City Developments Limited, a Singapore-listed global real estate company, and is part of the Hong Leong Group. In the Middle East & Africa, MHR operates nearly 54 hotels with 15,000 keys, with an additional 32 hotels in development. Starting from a single property in Abu Dhabi, MHR has rapidly expanded into neighboring destinations, establishing itself as one of the region's fastest-growing hotel management companies.
Guest Passion, Competitiveness, Trust, and Respect are the cornerstones of our organization. They reflect our commitment to creating a vibrant and inclusive workplace where every individual can thrive.
We are dedicated to passionately serving our guests by consistently delivering exceptional experiences. With enthusiasm and dedication, we proactively identify and meet their needs, anticipate preferences, address concerns promptly, and consistently exceed expectations.
We commit to building trust through unwavering integrity in all actions and decisions. We are trustworthy, reliable and we foster an environment where colleagues, guests, and partners can rely on our word.
We are committed to fostering respect in all interactions, valuing the uniqueness of each individual. This includes navigating diverse opinions with tact, resolving conflicts constructively, and treating everyone with dignity.
Millennium & Copthorne Hotels (M&C) floats on the London Stock Exchange. During the same year, it acquires the Millennium Hotel London Mayfair from InterContinental, as well as hotels in France and Germany.
A portfolio of 50+ hotels and resorts in operation within the Middle East and Africa out of 150+ hotels and resorts globally and a pipeline of 32 hotels and resorts in the Middle East and Africa.
This achievement underscores our dedication to creating a positive and rewarding workplace culture. We believe that our ranking reflects our ongoing efforts to prioritize the well-being and professional growth of our colleagues.
Prior to joining TSE, Taylor served as EVP, General Counsel and Corporate Secretary for Radisson Hotel Group Americas (RHGA), overseeing all legal matters for the lodging and hospitality company that franchises, owns and operates hotels located in the United States, Canada, Latin America and the Caribbean, under nine brands, prior to its recent acquisition.
Taylor has 30 years of professional legal experience. Prior to her role at RHGA, Taylor served as General Counsel, Head of Legal & Business Affairs, for a telecommunications and mobile startup, Yonder Media Mobile Inc. Taylor has also held numerous legal roles in hospitality, including Vice President, Regional General Counsel, North America at Millennium Hotels & Resorts and Vice President, Region General Counsel, U.S., Latin America & Caribbean for nine years at Wyndham Hotel Group.
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