Application Support (Onsite Service Lead) New York NY

[Arundeep Rayabandi]

 

UST Job Description - Application Support (Onsite Service Lead)

Location Onsite (Client Location) New York

 

Role Summary

The Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams.

 

Key Responsibilities

Act as SPOC for client stakeholders Manage incident, problem, and change management processes Ensure SLA/KPI adherence and reporting Coordinate with offshore teams for issue resolution Conduct governance calls and status updates Drive root cause analysis (RCA) for critical incidents Manage escalations and high priority issues Oversee release and deployment coordination Identify automation opportunities Maintain knowledge management practices

 

Required Skills & Experience 8-12 years in Application/Production Support

Strong ITIL process

knowledge Stakeholder management experience

Experience in onsite-offshore model Strong analytical and communication skills

Experience with tools like ServiceNow/Jira

 

 

 

 

 

Thanks & Regards,

 

Arundeep Rayabandi

Senior Talent Acquisition Specialist

American IT Systems

1116 S Walton Blvd, Suite 113 Bentonville, AR 72712

https://americanitsystems.com/

Arun...@americanitsystems.com

linkedin.com/in/arundeep-r-713a421b8

Phone No:::(479) 265 8527