Hiring - 365 Support Executive - Morristown NJ

[Bishwa Mahato]

Role: 365 Support Executive

Location: Morristown NJ

Skills: Office 365 Administration, Microsoft SQL Server 2019, SolarWinds, BaNCS Payments - Card Issuing Business, Retail Mortgages

Experience Required: 6- 8 Years

 

Technical Support Requirements:

• Build, maintain and troubleshoot business rules

• Build, maintain and troubleshoot custom print forms

• Manage user groups and permissions

• Manage versions and releases

• Monitor system performance, logs and integrations (nCino Mortgage, Optimal Blue, etc.)

• Prepare HMDA update files and batch to Encompass

• Manage reporting database and data warehouse

• Write business rules for new issues that arise per the market and business model

• Build and maintain DDM (Dynamic Data Management) tables and rules

 

Business Support Requirements:

• Run Hotlist daily

• Build and maintain Crystal Reports for scheduler

• Run monthly survey reports

• Maintain service passwords at vendor and in LOS

• Maintain business contacts in LOS (payees, employees, etc.)

• Build ad-hoc reports

• Collaborate with cross-functional partners to ensure alignment on priorities

 

Technical Skills Required:

• Technical troubleshooting

• Business line knowledge (banking/consumer lending)

• Microsoft SQL Server

• Windows OS

• Monitoring tools (SolarWinds, BOTs)

• Documentation tools (ServiceNow, Confluence)

• Microsoft Office / Office 365

• Understanding of networking, firewall, IP segmenting, whitelisting

• Disaster recovery / BCP

• IIS, Apache Tomcat (plus)

• Incident / change management

• Vendor management

 

Tools and Software Used:

ServiceNow, Windows troubleshooting tools, Confluence, Mortgage platforms, Appraisal platforms, Document share platforms, Application monitoring platforms (SolarWinds), Microsoft Office tools