Configuration Manager || Iselin NJ- Hybrid || USC/GC and EAD || Contract

[Md Zahid]

Position: Configuration Manager

Location: Iselin NJ- Hybrid - Must be local to NJ with DL copy

Type: Contract

Visa:- USC/GC and EAD only

Qualifications •        ITIL Foundation certification (Intermediate or Expert level preferred). •        Proven experience in Configuration Management within an ITIL environment. •        Proven experience in Configuration Management within an Azure environment. •        Strong knowledge of Ivanti Neurons for ITSM •        Strong understanding of ITIL v3/v4 processes—especially Configuration, Change, Incident, and Problem Management. •        Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class modeling and discovery tools. •        Excellent analytical, problem-solving, and documentation skills. •        Ability to work collaboratively across technical and business teams. •        Strong communication and stakeholder management skills. Preferred Skills •        Experience with automation tools for configuration management. •        Familiarity with cloud environments (Azure, AWS, GCP). •        Knowledge of automation, discovery tooling, and scripting (e.g., PowerShell, Python). •        Familiarity with audit and compliance frameworks •        Knowledge of COV policies and standards.

Desired

•        VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, governing, and continuously improving the Configuration Management process.

•        VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team.

•        The Configuration Manager is responsible for establishing, governing, and continuously improving the Configuration Management process within the ITSM framework.

•        This role ensures accuracy, integrity, and traceability of Configuration Items (CIs), enabling effective incident, change, problem, and asset management.

•        The Configuration Manager maintains the CMDB (Configuration Management Database), enforces process compliance, and partners with technical teams to ensure reliable service delivery.

•        This role is critical in ensuring that our configuration management processes are thorough, efficient, and aligned with ITIL best practices.

•        This role will be responsible for collaborating across functional areas to maintain the integrity of our Configuration Management Database (CMDB), supporting change management, and driving continuous improvement across IT services.

•        An ideal candidate will have extensive experience integrating and managing Azure resources within a third party CMDB.

Key Responsibilities

•        Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and Commonwealth of Virginia (COV) policy.

•        Own and manage the CMDB, ensuring accuracy, completeness, and compliance.

•        Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.

•        Define and enforce policies for configuration item (CI) identification, control, and reporting.

•        Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.

•        Monitor and audit configuration data to ensure quality and reliability.

•        Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.

•        Provide leadership and guidance to IT teams on configuration management best practices.

•        Support IT governance, risk, and compliance initiatives.

 Thanks & Regards

Md Zahid

Email: za...@diverseteam.com

Phone: 2094 452 970

LinkedIn: linkedin.com/in/md-zahid-3241a6290

Office Address: 330 Washington St, Hoboken, NJ 07030, United States

Web link: www.diverseteam.com