Acrobat Reader Vs Pro Dc
Beat Przybylski
I kept getting this problem with my Adobe Acrobat reader. I tried to repair and even reinstall but it keeps coming up. Not sure if it has anything to do with recent Windows updates. I am using Windows 10 64bit.
I followed the steps to enable CrashDumps. After that in Adobe Reader Preferences I turned on "Enable PDF thumbnail previews in Windows Explorer". When I clicked OK I immediately got the small error window. Checking in Windows Explorer I could not find the CrashDumps folder.
As I previously mentioned, for me the Crash Dumps are not generated. I also posted screenshots of the Registry to prove that I did everything correctly. I did get files in the CrashDumps folder after running the Cleanup Tool, but nothing when the error we are talking about here is shown. Maybe it is not a real error that brings up that message??? Maybe just a bug?
Hi @FuzzyJohn I got the same behaviour as you.
I've also create the Registry Keys as requested.
But even with many popup "Acrobat quit unexpectedly" there is no single file related to Acrobat in the Dump folder
Yes I am getting the same error recently on a pretty much brand new install of Windows 11 too. I think its related the thumbnails, as only get error when Enable PDF thumbnails previews is enabled. I have tried fresh reinstall, remove completly using cleaner, and manually removing all traces before reinstalling, but still get dozens if not hundreds of errors per day. I have also tried clearing all thumbnails with Windows, no change. I have also tried installing Reader first, then Acrobat (pro) but always get the error when Thumbnails are enabled.
Your diagnosis is correct. You have to uncheck "Enable PDF thumbnails in Windows Explorer" in order to stop getting the error. This problem arose only recently (Since September 2023). Adobe needs to fix this. The thumbnail feature is useful, and paying subscribers should not be deprived of this feature.
I get this same message even when my Enable PDF... is unchecked. And I only get the error when opening a doc from the server. Also, weirdly, the doc then opens just fine ?? But it's extremely annoying to have to click Skip every time.
If I open a doc from inside Adobe, I do not get the message. Another weird thing...
If you feel at ease editing the Windows Registry, in Regedit go to HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AVGeneral\CrashDataAtLaunch and create a new DWORD (32-bit) Value named bDisableSuggestWorkaroundsAtLaunch then set it to 1. Once you click OK the error messages should disappear until you delete this value or set it to 0 (zero).
Alternately you can use the bDisableSuggestWorkaroundsAtLaunch.txt file I attached here, change the extension from .txt to .reg and double-click the file. Allow this app (Registry Editor) to make changes to your device, and the bDisableSuggestWorkaroundsAtLaunch value will be created and it will be set to 1.
Hi Fuzzy,
Thank you kindly for the workaround. This has worked for me too.
I am sure I am correct in saying that I speak for all when I say.
Eventhough this IS NOT a fix, it is a work around we all require because Adobe is too... well, you know the word I want to use here, to fix the issue itself, that clearly MANY are experiencing!!!
Everyone is clearly pointing out that no logs is being created for this hogwash issue.
Anyway, I am still appreciative of the fix/ workaround provided.
I've noticed that since the Adobe Acrobat Reader v2023.001.20064 upgrade, the 'Remember current state of tools pane' not working. Each time I close the tools pane, and then select the 'Remember current state of tools pane' option, and close Adobe, then next time I open that or any other PDF the Tools pane shows up. The option seems to be broken, and not persisting. Has anyone else found that to be the case, and is there a working solution to the problem?
Yes, I am experiencing the same, very annoying, behavior. I have checked 'remember current state of tools pane' and closed the tools pane--but it reopens everytime I open a pdf. The option is still checked so it seems to not be working. Just close the stupid tools pane!
This is certainly a bug in the "New Acrobat" but I'm guessing that Adobe hasn't admitted it yet? I found a tip about reverting to the old Reader on Reddit: _pdf_in_acrobat_reader_without_tools_pane_open/
I'm skeptical, because the new version is ignoring the user's choice to "Remember current state of tools pane" and the tools pane uses up a LOT of space until it is closed/minimized. Yes, I'll be happy to file a feature request, but I still contend that it is actually a bug, because we shouldn't hav to disable the New View in order for the software to respect our "Remember current state of tools pane" choice.
I am also experiencing the same thing. I use Windows 11 and have selected the "Remember the current state of Tools pane" but it keeps coming up every time I open a new document, it wasn't like this with the previous version. My current version is 2023.003.20244 and it's just frustrating to constantly close the tools pane all the time. I don't need it! Please let us know if Adobe has made changes to this.
We are actively working on all the currently unavailable features, such as customizing the All Tools pane and retaining its current state from the Preferences. And we will address them with the highest priority.
I hope Adobe gets familiar with letting the users decide what makes them more productive. This tools pane showing is is horribly unproductive as users have to close it 99% of the time. It's just absolutely awful and backwards. "Familiarize yourself with being less productive", thanks a lot.
I would respectfully like to note to my friends at Adobe that decreasing accessibility is never an improvement. As someone who cannot use the computer quite like most people, this matters. If nothing else, please at least allow a key combination to disable the tools view that makes reading quite difficult. Using the mouse is not a pleasant activity for myself. Thank you for listening.
An update on this one, the September 16th release brings a new capability for the Flexera agent to recognize the activated edition (for all users who have logged in the last 90 days on a computer) of Acrobat by reading the "ActivationLevel" registry entry.
Make sure that your inventory settings let the "InventorySettings.xml" to automatically take the latest version (66) and you will take advantage of this new data collection. More information on: -6/RN-chg-AgentAdobeExtension.html
Done some more research and it seams that a registry value needs to be read to set the correct product to reader. It might be possible to have a workaround in the agent to add the registry key and evidences, but will go for a ticket to the content team.
Our plan is to stop using the ambiguous add/remove program evidence from Acrobat DC, add it to Acrobat Reader, and enhance the WMI evidences we use for Acrobat DC (Created from the SWIDTags that have not been systematically managed in the last versions), with the patterns below.
I would prefer we use the existing WMI evidences collected from the SWIDTags than change the agent to collect a new registry entry (by the way, thanks for your investigation, I had found the IsAcrInstalledInRdrMode in the same node but the key you provide looks good!).
@nrousseau1 It seams that I do not have any newer Acrobat WMI evidences in the FLX_Adobe class. Could that relate to this issue since we are running the onpremise 2021r1?
Known Issue: Adobe Acrobat 2020 edition does not get recognized based on inventory gathered by the F... - Community (flexera.com)
You can run the query below (you can uncomment to get only the computers where 2021 Continuous Pro exists but performance is poor) and hopefully will see many records. Can you confirm this? I can verify this with other customers.
You are right Acrobat reader as a common add / remove program evidence, but no WMI. So, you could theoretically ignore the add / remove evidence and add the WMI... The issue is that you can't make WMI evidences clever (for instance 21.%.20%), unless inserting them in the database.
We have a few sites which has the Adobe Cloud products and can see very few results and I can also see a lot of leftovers from earlier versions. For our major sites we run FRL-Offline 64 bit package and they do not show up in the query with/without the uncomment rows.
Hello Nicolas! Based on your comment Our plan is to stop using the ambiguous add/remove program evidence from Acrobat DC, add it to Acrobat Reader, and enhance the WMI evidences we use for Acrobat DC (Created from the SWIDTags that have not been systematically managed in the last versions), with the patterns below. When do you think you'll be getting something in place?
Hello @JenMaier , please check also on your side. We are looking for confirmation that data is here and consistent to extend the ARL (and remove the link to the add remove program)... your help will be useful confirming this. Then, this is a matter of a week to wait for the next ARL build. Thanks for sharing your observations.
The fact older versons appear, related to swidtag files that stay after upgrade (unless the WMI evidences are here even when applications have been installed) should not be a big issue as consomption will not be augmented...
@mag00_75 , could you please share by email nrou...@flexera.com the extracts of a computer deployed with FRL-Offline 64 for installer, file and WMI evidences tabs. We need to find and accurate evidence...
@nrousseau1 After the new ARL it looks better, however still need to be extended for the 22.xx releases of Acrobat DC Reader, Standard and Pro.
I have mailed you some screenshots and Swid from our FRL-Offline installations, and the NDI files are included in the support case.