Genesys Cloud CX Developer Raritan, NJ Onsite
Bolin
Hi,
Kindly share your updated resume if you are good with below JD. I will be happy to share more information.
Role: Genesys Cloud CX Developer
Location: Raritan, NJ Onsite
Contract
Experience: 5+ years overall; 3+ years hands-on Genesys Cloud CX
preferred
Job Summary
We are seeking an experienced Genesys Cloud CX Developer to design, develop, configure, integrate, and support enterprise contact center solutions using Genesys Cloud CX. The ideal candidate will have strong hands-on experience with Genesys Architect, IVR/call flows, ACD/routing, Data Actions, APIs, integrations, reporting, and omnichannel capabilities.
The developer will work closely with business, contact center, application, CRM, and infrastructure teams to deliver scalable and reliable customer experience solutions.
Key Responsibilities
- Design, develop, configure, and maintain Genesys Cloud CX solutions.
- Build and maintain Genesys Architect flows including inbound, outbound, in-queue, IVR, bot, and digital flows.
- Configure ACD, queues, skills, users, groups, routing strategies, and schedules.
- Develop complex call flows using variables, decision logic, reusable tasks, error handling, and data-driven routing.
- Implement Genesys Cloud Data Actions for integration with external applications and backend systems.
- Develop and consume REST APIs, web services, webhooks, and Genesys Cloud APIs.
- Configure OAuth, integrations objects, authentication, and API connectivity.
- Integrate Genesys Cloud CX with enterprise applications such as Salesforce, ServiceNow, Microsoft Dynamics, CRM, ERP, and databases.
- Support omnichannel customer interactions across voice, chat, email, SMS, messaging, and digital channels.
- Develop and integrate bots, conversational AI, and self-service capabilities where required.
- Configure and support Genesys Cloud reporting and analytics, dashboards, and performance metrics.
- Monitor and troubleshoot IVR, routing, integration, telephony, and production issues.
- Perform root-cause analysis and provide L2/L3 production support.
- Participate in application testing, UAT, deployment, release management, and post-production support.
- Work with business and contact center teams to translate requirements into technical solutions.
- Maintain technical documentation for Architect flows, integrations, configurations, and deployment processes.
- Follow security, compliance, development, and change-management standards.
Regards
Ramashish Kumar
Valzo Soft Solutions LLC
A: 12600 Deerfield Parkway ,
Suite -2123, Alpharetta, GA-30004
LinkedIn : linkedin.com/in/ramashishkumar86