Re: Need: Customer Support Analyst - Lafayette, LA. Locals only

[pshanthi .]

Client                                     :  Perficient

Title                                       : Customer Support Analyst

Location                               : Lafayette, LA.  Locals only

Duration                              : 12 Months

Rate                                       : $20/hr on c2c

Visa Status                          : Any work Status

Relevant Experience: 5 Years

Job Overview:

We are seeking a customer-focused Customer Support Analyst to provide direct end-user support during email migration. This role supports users with configuration, troubleshooting, and migration readiness activities.We currently have a career opportunity for a Customer Support Analyst- Email Migration to join our team located in Lafayette, LA.  

Responsibilities

• Provide end-user post migration support.
• Assist users with Outlook email configuration on desktop and mobile devices.
• Support and coordinate DNS updates related to the email migration.
• Escalate complex issues to engineering or infrastructure teams.
• Document issues, resolutions, and support metrics.

Qualifications

• 2+ years of experience with Microsoft Windows OS administration, configuration, and installation to include Windows 7, 8, and 10 in an enterprise environment.
• Working knowledge of Microsoft Office suite.
• Working knowledge of computer hardware and printers in an enterprise environment.
• Highly self-motivated and directed
• Analytical and troubleshooting skills.
• Superior listening skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present technical ideas in user-friendly language.
• Experience in IT customer support or service desk roles.
• Familiarity with Outlook, email systems, and basic DNS concepts.
• Strong communication skills and customer service mindset.

Preferred skills:

• Bachelor’s degree with emphasis in computer science, math, or engineering
• Active Directory administration
• Microsoft Lync experience
• A+ Certification
• Network+ Certification
• ITIL v3 Foundation
• HDI Certification

If you are comfortable for this position, please share me below details with DL and Visa copy.

Candidate Details:

Full Name
Current  Location
Skype id
Contact info Phone
Email id
Last 4 digits of SSN
LinkedIn id
Work authorization/ Visa details
Education and Year of Graduation
Relocation (y/N)
Face to Face interview ( Y/N)

 

Skill Matrix:

Skills	Years of experience	Year Last Used

 

 Employer Details:

Regards,

Shanthi Pedhiredla

SOVEREIGN TECHNOLOGIES LLC

psha...@sovereigntec.com

http://www.sovereigntec.com

Certified Minority Owned Business ( MBE)