Hiring Sr. ServiceNow Architect
Abhinav Mohanty
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Role: Sr. ServiceNow Architect
Location: remote
Job Description:
We are seeking an experienced and motivated Sr. ServiceNow Architect resource to design, develop, configure, and support enterprise ServiceNow solutions.
The ideal candidate should have strong hands-on experience with ITSM modules, Event Management, Customer Service Management (CSM), Service Portal, CMDB, JavaScript, and REST/SOAP APIs.
The role involves collaborating with cross-functional teams to deliver scalable and high-quality ServiceNow solutions that align with business requirements and industry best practices.
Major functional areas:
· Migrate from the current classic view to the operations workspace view.
· Streamline/simplify/de-customize some of the customizations in the existing system based on best industry practices, so that we can use OOTB features as much as possible
· Migrate VS&A users from salesforce to the newly designed ServiceNow first, before migrating all existing ServiceNow users
· Improve existing AI functions to potentially use CAAT and make it more seamlessly integrated with ServiceNow
Key Responsibilities:
· Design, develop, configure, customize, and maintain ServiceNow applications and modules.
· Implement and support ITSM processes, including Incident, Problem, Change, Request, Knowledge Management, and Service Catalog.
· Develop and enhance Customer Service Management (CSM) applications and workflows.
· Design, develop, and customize ServiceNow Service Portal components, widgets, pages, and themes.
· Configure and maintain Event Management for infrastructure and application monitoring integrations.
· Develop, maintain, and optimize CMDB, including Discovery, Service Mapping, and CI relationship management.
· Build and maintain custom applications using ServiceNow App Engine where required.
· Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Scheduled Jobs, Flow Designer flows, and IntegrationHub integrations.
· Create and maintain REST and SOAP API integrations with third-party systems.
· Develop reusable server-side and client-side scripts using JavaScript.
· Configure and troubleshoot ServiceNow workflows, notifications, SLAs, and automation processes.
· Perform platform upgrades, patch validation, and regression testing.
· Participate in code reviews and ensure adherence to ServiceNow development best practices.
· Collaborate with business analysts, architects, and stakeholders to gather and translate business requirements into technical solutions.
· Prepare technical documentation, solution designs, and deployment documentation.
· Troubleshoot production issues and provide ongoing application support.
Required Skills:
· Strong hands-on experience with the ServiceNow platform.
· Expertise in ITSM modules:
o Incident Management
o Problem Management
o Change Management
o Request Management
o Service Catalog
o Knowledge Management
· Experience with Customer Service Management (CSM).
· Experience developing and customizing Service Portal.
· Strong understanding of Event Management.
· Experience with CMDB administration, Discovery, and CI relationship management.
· Strong proficiency in JavaScript, Glide APIs, GlideAjax, and ServiceNow scripting.
· Experience with Flow Designer, IntegrationHub, and Workflow.
· Experience developing REST and SOAP integrations.
· Knowledge of JSON, XML, and web services.
· Experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Notifications, and Scheduled Jobs.
· Familiarity with ServiceNow App Engine and Scoped Applications.
· Strong debugging and troubleshooting skills.
· Understanding of Agile/Scrum development methodologies.
· Experience with source control and deployment tools is preferred.
Key Competencies:
· Strong analytical and problem-solving skills.
· Excellent communication and stakeholder management.
· Ability to work independently and collaboratively in a team environment.
· Strong attention to detail and commitment to delivering high-quality solutions.
· Ability to manage multiple priorities in a fast-paced environment.