Urgent job opening for WMS Support Engineer || San Ramon, CA OR Beverly Hills, CA (Day 1 Onsite).
rajat.j .
Summary:
Lead RCA and permanent fixes for complex, recurring FDM4 WMS incidents and problems across inbound, storage, picking, shipping, and inventory flows.
Troubleshoot and coordinate resolution for interface issues between FDM4 WMS, FDM4 ERP, BY OMS and other systems.
Define and enforce support runbooks, SOPs, and knowledge base for L2 teams.
Provide on call and peak season support coverage as the FDM4 WMS SME and coordinate incident bridges for critical issues.
Monitor key WMS health and warehouse KPIs and open structured problem tickets or requests to dev/vendor teams when code changes are required.
Key Skills:
Minimum 8+ years of hands-on experience supporting Warehouse Management Systems, including at least 3 years as an L3 / SME in a production environment.
Direct experience supporting any WMS in a multisite distribution network.
Strong ability to analyze FDM4 logs, jobs/batches, and interface messages to isolate root causes.
Working knowledge of SQL or similar query tools for data validation, transaction tracing, and inventory/order reconciliation.
Familiarity with RF devices, label printers, and warehouse network basics sufficient to collaborate with infrastructure teams on end-to-end issue resolution.
Proven experience in incident, problem, and change management (ITIL), including running bridge calls and documenting RCAs.
Demonstrated ability to create and maintain SOPs, knowledge articles, and configuration documentation for L1/L2 and operations teams.
Strong stakeholder management skills, able to work directly with DC managers, operations leaders, and business owners under time pressure.
Excellent communication skills, with the ability to explain complex FDM4 behavior in simple terms to non-technical users.
Experience in server-side programming in any object-oriented language like Java, Python, etc.
Ability to work as an individual contributor and solve complex problems
Thanks
Saibber
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