Process Improvement Analyst, 12 Months, Rocky Mount, NC ( Hybrid )

[Ashok Malavathu]

Hi,

 

Please find my direct client job requirement for your consideration.

 

Title:             Process Improvement Analyst ( Strong knowledge of Lean, Six Sigma, or other process optimization methodologies )

Location:   Rocky Mount, NC ( Hybrid )

Duration :  12 Months

Client :        State of North Carolin   

Job Description:

The North Carolina Department of Transportation (NCDOT) Division of Motor Vehicles (DMV) is embarking on a strategic initiative to streamline and modernize its core business processes. 

**The candidate will need to come on-site on the first day to collect equipment **

**This position requires 3 days onsite per week at DMV Rocky Mount with limited travel to office locations as needed to assess business processes.** 

**Candidate must currently live in NC at the time of submission.

The North Carolina Department of Transportation (NCDOT) Division of Motor Vehicles (DMV) is embarking on a strategic initiative to streamline and modernize its core business processes. We are seeking a Process Improvement Analyst to partner closely with DMV leadership, frontline staff, and IT teams to analyze current workflows, identify pain points, and design more efficient, user-friendly, and sustainable ways of delivering DMV services. This role is highly collaborative and consultative, requiring strong business process analysis skills, stakeholder engagement, and the ability to recommend actionable solutions that improve both customer and employee experiences. Key Responsibilities include Current State Analysis (Conduct interviews, workshops, and on-site observations with DMV staff and leadership to understand how processes currently operate; Document end-to-end workflows, systems, handoffs, and dependencies; Identify gaps, bottlenecks, and redundant steps impacting efficiency and service quality), Process Redesign (Develop future-state process maps, incorporating best practices and lean methodologies; Recommend process changes, technology enhancements, and organizational adjustments to reduce complexity and improve user satisfaction; Collaborate with IT teams and Business Analysts to ensure process changes align with system capabilities or future system upgrades), Change Management (Facilitate stakeholder buy-in for new processes through presentations, workshops, and clear documentation; Support DMV leadership in implementing pilot programs or phased rollouts of redesigned processes; Track measurable improvements post-implementation), and Continuous Improvement (Establish KPIs to monitor process performance; Provide ongoing recommendations for refinement and long-term sustainability).  

 

	Skills		Required / Desired		Amount		of Experience
Business process improvement, process engineering, or operational excellence roles		Required		5		Years

 

Proven success in process mapping, gap analysis, and redesign of complex, multi-step workflows.	Desired	5	Years
Strong knowledge of Lean, Six Sigma, or other process optimization methodologies.	Required	5	Years

 

Exceptional stakeholder management and facilitation skills, comfortable working with both frontline employees and executives.	Required	5	Years
Strong problem-solving mindset with the ability to propose practical, people-centered solutions.	Required	5	Years

 

Prior experience in government, DMV, public sector, or high-volume service delivery environments is a plus.	Desired	3	Years
Excellent communication and interpersonal skills.	Desired	3	Years

 

Ability to work in sometimes challenging environments where morale may be low, requiring empathy and strong relationship building.	Desired	3	Years
Comfortable managing ambiguity and driving clarity from complex situations.	Desired	3	Years

 

Lean Six Sigma Green Belt or higher certification	Desired
Bachelor’s degree in Business Administration, Industrial Engineering, Organizational Development, or a related field (or equivalent experience).	Required

 

If Interested, please provide me below information:

·     Full Name:

·     Email ID:

·     Phone Number:

·     SSN last 4:

·     Address:

·     Availability:

·     Availability for Interview:

·     Visa Status:

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·     LinkedIn ID:

·     Visa Expiry date (MM/DD/YYYY):

·     Relocation:

·     Rate:

 

Professional Reference :1

·   Full Name :        

·   Company Name :            

·   Title :    

·   Telephone :       

·   Email id :

 

Regards,

 

Ashok. M

Serenity Infotech, Inc.

950 Scales Road, Suwanee, Georgia 30024

Phone:  678 782 2810, 470 238 8687  /  Email: as...@serenityinfotech.com  https://www.serenityinfotech.com/

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