Express Invoice Troubleshooting
Claribel Lizama
Being using express invoice and Mcafee for two years with no problems, all of a sudden I'm not able to email invoices to my customers which is causing real problems with cash flow as I'm not getting paid!
If you are selecting the option to use MAPI to send email with email software then you may want to confirm your email software allows other (3rd party) applications to send emails on its behalf. Sadly from the program Express Invoice there is no setting that needs to be change to allow that but you may want to check with Outlook support if you are not able to send the emails. Another option is to select the option Use SMTP to send email directly ... If you need assistance on how to setup the SMTP on Express Invoice please follow this link
@chris75 thank you so much for your prompt and efficient response. Ive no idea why it stopped working and Ive spent the last week changing settings to try and get it working again with no joy. I've just changed it to SMTP following the steps on your link and it now seems to be working perfectly!
I have followed the link you provided but the silliness is that I cannot find the 'options' tab to select anywhere on my screen. I'm not new to computing so understand the instructions but options doesn't appear to be an option on my version.
This will only happen sometimes for the first couple days, then it is every time and will not update/sync. The 1st time this happened it was suggested to me to run a drive cleaner program, which I did and (although it corrupted my audio files) it did seem to fix the sync problem; for about 4 weeks, then it started again and here I am unable to function properly.
Hi xpert trailer, we are having that same issue but all the time!! Quantities don't seem to be syncing at all between the two programs (we are using express accounts and inventoria). This is really frustrating and we are about to get rid of this software and start again with something else!! But before we do, just thought i would ask if you were able to resolve the issue? Any advice?
I'm sorry to hear you are having the same problems. Ours is VERY consistently not working and getting worse even, every day. Now Inventoria locks up for 20-30 sec every time we do anything on it. We recently purchased QuickBooks with the hopes that it will be a more functional program. It's taking some time to get files converted/transferred properly though. Good luck with your endeavor.
So what does this mean to you, HCE and xpert? The first problem is Inventoria will cause your computer to take forever to do even the simplest task. The second, with multiple IRPs being placed on the private queue, it may be possible to have multiple IRPs fired of at once when a directory is changed, this could result in unusual behaviour like maybe no sync when it should be syncing.
There is one workaround that could solve the slow response times and that is to completely shut down Inventoria. I have about a thousand items in my database and I lose about 61k of nonpage pool a second, with 8 Gb of memory I have to restart at minimum once a day (I run out of memory after a day and a half). This workaround does not solve the possibility of multiple IRP firing on directory changes. that will require a code fix.
Thanks xpert trailer and Gunner! What you say about the program doesn't sound very promising, but hopefully that doesn't become more of an issue for us... would be great if nch responded with an update to fix the bug!?
We eventually managed to solve our issue! So for anyone else with the same problem... I noticed that MsMpEng.exe was hogging CPU usage when I hit the update button, for Express Accounts to to update with Inventoria, until the program gave "not responding" and "Synchronization Error - Server failed to respond to connection attempt". MsMpEng.exe is associated with Windows Defender, therefore, to solve the problem I added both expressaccounts.exe and inventoria.exe as exclusions under windows defender settings. So far, so good!
I am having the same exact problem and I email NCH and they say they never heard of such a thing. (Read above then) I am currently receiving the Synchronization Error HTTP/1.1 404 Not found even though the NCH software says system configured correctly - CAN ANYONE HELP ???
I am still having problems with this...... I finally had both programs running smoothly for a year or two then started seeing crash problems following Yosemite upgrade then El Capitan computer crash's where every single invoice. Upgraded both E.I. and inventoria. Now E.I. will not update quantities in inventoria once an invoice is created, it updates the stock in E.I. but no communication with inventory.
As Inventoria eats up non-paged memory, every other program will have less memory to work with; if left running Inventoria will hang Windows. Windows need non-paged memory to swap memory, switch task, etc, once the non-paged memory is gone so is Windows. As Windows starts to run out of memory, Windows will start swapping memory to disk and that will slow things down! There is a new version of Inventoria but the bug seems to remain.
Delete everything in there! I have to do this EVERY TIME I run invoices and I leave the window open while I do invoices because if there is any stock discrepancies it starts to create files in this folder.
I have been a customer for almost 5 years. I pay my monthly $11.95 to have express repair premium. We had problems a few months back and response was quick and they adjusted the dish. No problem was billed the $29.95. This month we called to say the internet was dropping off a few times a day for no reason. They scheduled someone to come out a week later... the guy was great!, he discovered that some of the parts outside on the dish were in need of replacement because they were old and corroded. No problem! He also said we needed to get the new modem, as the one we have was not supported, again no problem I called and upgraded to the new modem and also to Gen5, because the new modem does not support the old Gen4 50G plan I currently had. I received in my monthly bill a charge for $125.00 + tax for $138.52 for the service call. So just why in the HE double toothpics did I get billed that instead of my $29.95 co pay? I called billing, and the person in their broken english stated there was nothing wrong with the internet, so that I would be charged for the service call. Really? Since the parts were replaced on the dish I have not had any internet drops.
Now that is how you treat your long time loyal customers? Well the Federal Communications Commision and the Better Business Bueau will be hearing from me on false advertisement for a service I paid $11.95 a month for over 4 years (roughly $657.25) that I did not get expedited service for nor my advertized copay. I will be finding my internet service elsewhere unless they compensate me for what I paid in fees for the service or credit me the repair cost they automatically charged me for.
Welcome to our community and thank you for your post. I was able to locate your account and listen to the call where the repair order was created. The agent who spoke with the account holder, Christopher, did explain that without investigation or troubleshooting, a call for a technician would be considered out of warranty. On the call this was made clear and was agreed upon verbally. The normal Express Repair service cost of $29.95 would have applied if we did our normal troubleshooting process and determined there was a reason to send a technician out.
Hughes will require troubleshooting of the system over the telephone or otherwise to verify any failure prior to scheduling an onsite service call. If deemed necessary, Hughes will dispatch an authorized Hughes service technician to your location for onsite troubleshooting and restoration of your service.
I do see that our agents have applied a monthly service discount which overall will give you $90 in credits to your bill over the next couple of months, so I will apply the difference as a direct credit to your next bill.
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