WP 8 Install Causes Win 2000 Reboot
Michael Allen
until the very last phase of messaging the installing of various drivers.
Suddenly, the screen blanked except for a brief text message in the upper
left of the screen (too quickly to read), then a hot reboot. Scandisk found
numerous errors of the type "first allocation not valid, entry truncated"
for files in the Corel/Suite 8 directory, System Volume Information
directory, and others. Windows recovered, and some of the Corel files were
there under the Start menu -- no WordPerfect however.
Reinstalled from the CD -- same problem. This time I thought I saw it
occured around the time of Perfect Print drivers, but can't be certain.
After Scandisk, different files were this time truncated, and different
Corel files available under the Start. Unfortunately, this time Uninstall
was NOT among them.
NOW what do I do? Re-installing from the CD aborts immediately with WPI8.exe
error (I have checked the Volume label, it is 8.0.0.393 from 30 Mar 98,
presumably new enough.) Trying to Remove from Control Panel/Add Remove
Software also aborts with an error.
Can someone give instructions for how to manually un-install the entire
Suite, reset registers, delete drivers and basically, get the whole system
back to exactly the way it was. It would make me nervous now to have parts
of the installation laying around on the hard disk.
Debra Earle
Instead, try logging on as Administrator, make SURE there is a physical
printer selected as the default windows printer, kill *all* TSRs such as
anti-virus programs and everything else you can find, then start the
install again. The WPI8 error is a conflict w/a running TSR or else
indicates fragments of an install still there, so you may also want to
clean out your TEMP folder & rename any *.IP and *.TP files that the prior
install left.
393 should be installable under W2K although, of course, it wasn't
developed for that later version of Windows.
-- DE
C_Tech
http://www.intranet-works.com [Law Office/Small Bus. Consulting]
垂 Please reply to newsgroup for the benefit of all 遙
Debra Earle
message, I'm assuming it's one that refers to WPI8 *only* and not another
module as well, or you would've mentioned it. If that's the wrong
assumption, please be specific about the error message.
Debra Earle
Fundamentally, if you have no other Corel products, you can remove the
folders & clean the TEMP folder, then remove HKLM|Software|Corel and
HKCU|Software|Corel for any users who had run any programs.
I have a report elsewhere that McAfee anti-virus interfered w/WP8
installing in W2K; is it possible you are running this? Did you try
installing w/all programs closed including everything showing in the
system tray (even if service-initiated)?
I will be trying an install of WP8 Legal, which is the same basic version,
on W2K within the next few days & it will be interesting to see results.
-- DE
Michael Allen wrote:
>
> Logged on as Admin, check; printer default, check; no TSRs, check; *.ip and
> *.tp deleted, check. This fixed the WPI8.exe problem, thanks. Started
> install again. Same problem, soft reboot partway through installation phase.
>
> This time I noticed a WINDOWS FILE PROTECTION error message abt 60% through
> the component install phase (Files needed to run Windows properly have been
> deleted, to maintain system stability restore from Windows 2000 CD, etc.).
> And I am more certain PerfectPrint is the culprit, it reboots the system
> when that driver is displayed in the installation phase. WPInstall says
> PerfectPrint is required to make WP run.
>
> For this reason, I still report that Suite 8 vol 8.0.0.393 is NOT
> installable under Windows 2000. It is obviously overwriting some critical
> Win2000 file and there appears nothing I can do about it.
>
> I don't want to continue trying to install anyway, I just want to get out
> and restore all drivers, registers, etc the way they were and delete all
> files. REMOVE generates errors and is closed by Windows. Can anyone point me
> to instructions as to how to completey, manually un-install Suite 8?
>
> "Debra Earle" <newsg...@intranet-works.com> wrote in message
> news:3A6414F5...@intranet-works.com...
Michael Allen
Yes, I do have McAfee Active Shield on the system and I also noted the
problems some have had with it interfering. I disabled it in system tray
along with everything else I could find there that would close --
RealPlayer, Hotsync, ejected all PCMCIA cards, unplugged all USBs,... maybe
there's something I overlooked, but I still can't imagine what driver
PerfectPrint is trying to install that consistently drops the entire system.
Not just locks it up.
I'd be interested to see if your installation is successful. Thanks again.
Michael Allen
"Debra Earle" <newsg...@intranet-works.com> wrote in message
news:3A661307...@intranet-works.com...