From Corel - Corel Painter 6.1 Patch Issues
Tanya Staples
I’m sorry to hear of the troubles that some of you have experienced with
the Corel Painter 6.1 patch. I can assure you that its my goal to get
these concerns addressed, as I realize that it has been a very
frustrating experience for you. That said, we have received a great deal
of feedback from many of you who have successfully installed the patch
and are now working with it without any issues.
I just wanted to bring you all up to speed on some of the issues that
occurred, which have now been resolved:
1) Due to the sheer volume of traffic, we did experience some lag times,
which were out of the ordinary. We have resolved these issues and you
should be able to access all of the pages just fine. In the case that
you cannot access these pages, please go directly to:
ftp.corel.com/pub/painter/6.1
2) We discovered that the .bin file on the was corrupted, which was the
reason many of you experienced problems downloading and unstuffing the
file. The .bin file has been replaced, tested, and is now working just
fine.
3) On the Windows side of things, we have determined that in some
specific cases, installing the Corel® Painter™ 6.1 patch may remove some
desktop shortcut icons. We apologize for any inconvenience this may have
caused. We have identified the source of the issue and we are actively
testing a fix, and we should be releasing an updated patch within the
next few days. In the mean time, to avoid this issue, please remove all
Corel Painter application shortcut icons other than the one in your
Start menu - Programs - {MetaCreations} - Painter 6 program group BEFORE
installing the patch. Once you have finished installing the patch, you
can recreate your Corel Painter application shortcuts as necessary. Note
that if you do not have Corel Painter shortcuts (other than in the menu
system), you will not experience this problem.
We apologize for any inconvenience this may have caused. I’m now back in
the office after my 10 days at MacWorld so please feel free to email me
with any issues you find at pai...@corel.com.
Sincerely,
Tanya Staples
Program Manager - Corel Painter
--
Experience CorelDRAW® 10 Graphics Suite - creative power with an
attitude. Visit http://www.corel.com/draw10.
John Phillips
appropriate?
Many companies release patches that may not be up to snuff, but this is the
first time I have ever seen anyone apologize for it.
I want to thank Tanya for her efforts. I can't speak for others (actually, I
often do, but shouldn't!), but I want to thank her for not hiding the problem,
and being straight forward about it.
John
Tanya Staples wrote:
--
JOMP Graphics
jo...@home.com
http://members.home.net/jomp/index.htm
Michael Dranos
Bryce's patch 4.1, that they delivered a patch to correct the multiples bugs in the
original release. The Adventures of Corel in this matters deserves a review by the
Software Editor of The New York Times, a story in the Wall Street Journal and an
editorial in Consumer Reports.
charles
and had many fears that the good life with Painter was over?
Now we have seen that they have worked on it, and brought us an update.
Sure there were some obstacles, but Corel proofed, that they are working on
it.
They have found the cause of some troubles and apologized for it, and
promised to do better.
What else can we wish?
I have a long time experience with software from the Atari, Macintosh and
PC.
I have never seen something that came on the acclaimed time, and without a
bug.
For all other sofware packages there are also wish lists.
I am not a Corel lover, but they proof that they are working hard.
We should be grateful that Corel is coming our way. That there is movement.
Charles Claessens
"Tanya Staples" <tan...@corel.com> wrote in message
news:3A660E14...@corel.com...
> Hi all!
>
> I'm sorry to hear of the troubles that some of you have experienced with
> the Corel Painter 6.1 patch. I can assure you that its my goal to get
> these concerns addressed, as I realize that it has been a very
> frustrating experience for you. That said, we have received a great deal
> of feedback from many of you who have successfully installed the patch
> and are now working with it without any issues.
****snip***
David Kyte
charles wrote:
> Now now, have we forgotten that not so long ago, everybody lurked at Corel
> and had many fears that the good life with Painter was over?
> Now we have seen that they have worked on it, and brought us an update.
> Sure there were some obstacles, but Corel proofed, that they are working on
> it.
> They have found the cause of some troubles and apologized for it, and
> promised to do better.
> What else can we wish?
I think everyone is glad to see Corel is working on Painter, but what exactly
did this current update do? Very little as far as I can see, a few more
gimmicky filters without making and useful enhancements to the important part
of the program.
For me it wasn't worth the time to download and install. I hope it helped some
people out because it sure seemed to cause a lot of Painter users some real
headaches.
Dave Kyte
http://home.att.net/~davekyte
Hursh Jain
> [..]
>
> 3) On the Windows side of things, we have determined that in some
> specific cases, installing the Corel® Painter™ 6.1 patch may remove some
> desktop shortcut icons. We apologize for any inconvenience this may have
> caused.
After reading all the messages on this group, don't you think your
response is, umm, well, kinda understated ? Did anyone have *only*
"some desktop shortcut icons" removed as you mention ? Rather, isn't
it the case that *all* shortcuts that the user put on the desktop
were removed ?
Also, isn't it the case that if there were any corel shortcuts on c:\,
the entire c:\ root was cleaned out, rendering the system *unbootable* ?
Do you realize how serious that is ? From what I hear, your installer
*destroyed* the system in those cases, making it unbootable !
I would call that more than a "inconvenience", don't you think ?
Best regards,
--Hursh