Files don't save as WP when working offline

[cpon...@gmail.com]

I have a user in my office on a laptop, using XP and WP11 (sp3). This
is a new computer, same configuration as his old one (as far as I can
tell). He has a folder that contains all his working files that is
set to be used offline. When he accesses WP documents offline that
were created while online, there is no problem. If he is offline and
creates a new document, it does not show up when you choose File /
Open. The only way to find it is if you remember exactly what you
named it like F:\dsd\smith\discovery\test01. If you don't remember
what you named it, you'll never find it again! It does not show up
when you do a file / open in WP; it does not show up if you do a
search through WP; it isn't visible when you go to the folder through
My Computer; it isn't visible in the offline documents folder, but you
can access it if you know the entire path / name you gave it when you
created it.

I've looked in the folder where offline documents are stored and there
are a bunch of tmp files created when you save a new doc, but you
cannot access any of them. If you create a doc while in WordPad,
Notepad or Word while offline, there are no issues, so I'm thinking it
must have something to do with WP, but I can't figure out what.

I have created a document called Offline work while he was online and
he is putting all new work into that document and then moving it to
the correct location when he returns to the office, As you can
imagine, this is a pain in the A*&^^ and he wants a fix, not a work-
around.

Any suggestions will be appreciated!