WordPerfect has become inoperative
Robert
I have WordPerfect 11 and Quatro Pro as a "productivity pack" from Dell
computers. Several days ago it began to have a laundry list of
problems, so I uninstalled it and reinstalled it. Somehow,
Presentations version 10 got uninstalled as well (I had upgraded the
full version 10 suite with the new WP and QP 11).
Now, WordPerfect is mostly useless. Typically, opening a file causes WP
to freeze. Sometimes, after using wplook (no corruption found, but
undo removed), I can get the file to open but trying to print causes WP
to freeze, or printserver to freeze.
I assume that the uninstall was not done completely. What should I do?
I still have WP 10 and can try to go back to it if needed.
Chris D
Robert,
In reading your post, I think I see some likely causes of your problems.
Could you please tell us exactly the sequence that your two WordPerfect
products were installed on your computer? Was the Dell Procuctivity Pack
pre-installed?
What do you mean by "upgraded the full version 10 suite with the new WP
and QP 11"? Those two products are separate. One does not upgrade the
other. Did you try to install them in the same directory?
An aside thought here. Your full version of WP10 is a more desirable
product than the Productivity Pack WP11 "lite". It is a very stable
program if updated with ServicePack4 [build 10.0.0.990]. I'd be hard
pressed to think of a reason to use your WP11.
Robert
Chris D wrote:
>
> Robert,
>
> In reading your post, I think I see some likely causes of your problems.
> Could you please tell us exactly the sequence that your two WordPerfect
> products were installed on your computer? Was the Dell Procuctivity Pack
> pre-installed?
>
WP/QP version 11 came preinstalled on the computer. I custom installed
the rest of the suite from version 10, but not WP & QP. The version 10
and version 11 installations are in separate folders.
My version 10 is the "academic" version, which does not have the file
previewer (neither does version 11).
I also have versions 8 and 6; these are not installed on the computer.
> What do you mean by "upgraded the full version 10 suite with the new WP
> and QP 11"? Those two products are separate. One does not upgrade the
> other. Did you try to install them in the same directory?
>
I mispoke.
lemoto
Robert:
> WP/QP version 11 came preinstalled on the computer. I custom installed
> the rest of the suite from version 10, but not WP & QP. The version 10
> and version 11 installations are in separate folders.
When an earlier version is installed after a later, it is usual to Repair
the later. Do you have on a Dell disk the *.msp installer file? - likely,
not.-(}
--
Good wishes!
Roy Lewis
(UK)
C_Tech volunteer
To email, start Subject with: Corel
Robert
Don't have msp file.
I gave up on WordPerfect 11, uninstalled it, and installed all the
components from WordPerfect 10. Now I am worse off -- WordPerfect 10
freezes at the splash screen, never gets to the document page.
I'm using Windows XP home and a computer with 3 GHz. Intel processor, 1
GB DDRAM.
Does this mean that I now have to switch to MS Word? It still works.
Chris D
What this probably means is that all the registry entries are version
confused. My approach would be to use meataxe approach, remove
everything, delete all files using Explorer, and then clean the registry
of all references to all the Corel products.
lemoto
Robert:
> I gave up on WordPerfect 11, uninstalled it, and installed all the
> components from WordPerfect 10. Now I am worse off -- WordPerfect 10
> freezes at the splash screen, never gets to the document page
Try the easy fix first, though I am none too hopeful.
You could install a non-existent simple printer on LPT1:. The Apple
LaserWriter fits the bill. Of course you would not print a test page.
Geir
Hi
I have WP11 and it works fine. You say the program is verys stable upgraded
to build 10.0.0.990. I have 11.0.0.300. I guess you mean build 11.0.0.990??
What is the latest upgrade for WP11 for the moment? I tried to find
ServicePack 4 at Corel, but was unable to find it. (According to my wife I
don't find anything, so this is hardly surprising :-)
Geir
"Chris D" <ch...@drewww.com> skrev i melding news:40a20c65$1_2@cnews...
Chris D
Robert was referring to problems he was having with WP10, which is the
version that SP4 and build 990 apply.
The latest WP11 build is 305.
Jack Waananen
The original WPWin 10 Academic version as released was like the OEM
version, missing some applets. Corel later upgraded that version to be
equivalent to the full Professional version. Please call Corel Customer
Service at 1-800-77COREL (assuming you are in North America) and get the
updated CD. There may be a nominal shipping charge (less than $10).
When you get that, remove your WPWin 11 and 10 installations and install
the new CD.
(-: Jack C_Tech
Robert
Thank you. I will do that, as soon as I can get the current WordPerfect
(any version) to work.
Robert
I have removed all Corel products that I can find from my machine. If I
remove all folders in the registry that has Corel in its name, will it
cause me any problems? Such as, loose data, prevent boot-up, prevent
future Corel installations, etc.
Chris D
Unless you have other Corel products [i.e. Corel Draw], you can remove
the Corel main entries that have "Corel". There are also many individual
lines under other headings that reference Corel, WordPerfect, and other
parts of the suite. You may want to try an install just by removing the
main headings. It usually works for me.
Robert
I had other Corel products installed, including Corel Draw suite. I
have uninstalled all of these, every one to my knowledge.
Some Corel products have not been installed. Examples are the Font
Navigator program and the Corel Photo House ver. 1.1.
I have not erased any data folders for WP, Draw, address book, calendar,
etc. This includes any setup info files that pertain to WP and the other
Corel products (I notice that when WP is reinstalled, the printer info
and the custom toolbars are preserved for the new install.)
If I delete all the Corel registry folders using regedit, will any of
the data be lost?
So far, I have repaired the Windows XP Home OS and have used a
third-party registry cleaner. These have not improved the WP problem.
There are some registry folder with ambiguous names that might or might
not be Corel folders. Example: in Hkey_Classes_Root, there are several
with names similar to "CorRegistration.Corfltr" or
CorRegistration.CorIESecurityManager". These folders are repeated
twice. Are these Corel folders?
Chris D
You can leave the data folders alone. Assuming they are in the default
location, the new installation will add registry entries to point to them.
I don't know about those similar sounding registry entries. Leave them
alone.
lemoto
Robert:
> I have not erased any data folders for WP, Draw, address book, calendar,
> etc. This includes any setup info files that pertain to WP and the other
> Corel products (I notice that when WP is reinstalled, the printer info
> and the custom toolbars are preserved for the new install.)
The consequence of this is that the default template for WP (wp11??.wpt)
will not be overwritten, so as to not destroy and customization.
If - as does not seem likely - the template is faulty, the fault will thus
persist. However, if this does occur, you can anyway delete the file: WP
creates a new default template on its next launch, so that the fault is
removed.
Robert
Thank you all for trying to help.
I uninstalled all Corel products from my computer, deleted all
registration keys in the registry that referred to any Corel product,
and deleted all data and program folders associated with any Corel
product. I also have repaired the OS. And, per Corel knowledge base, I
ensured that "savenow.exe" is not installed on my computer. Then I
installed the WordPerfect 10 suite.
No luck. Still get error message after the splash screen that an error
has occurred and WordPerfect must close.
At this point, I can think of only three options:
(1) Install WP 9, or WP 8, to see if they will install.
(2) Reformat my hard drive and reinstall Windows XP. I have very many
programs, so this option will cause me about 2 months of work to reload
all the programs (there are very many system restores needed in this
process.)
(3) Buy a cheap computer that will run WP only, and network to my
exiting computer. My existing one I bought in December.
Joell Haugan
Robert wrote:
Try downloading the trial of WP12 and see if that runs.
--
Please reply only to the newsgroup.
Joell Haugan
Corel Volunteer C-tech.
Presentations FAQ, Tips & Church Music Resources
http://www3.telus.net/jhaugan/presentations
Re~Silient
What is your default printer brand and model?
--
Re~Silient
WPO12
Win XP SP1 Home
*remove the no spam to reply direct*_
"Robert" <car...@mailaka.net> wrote in message news:40a6d319$1_3@cnews...
Robert
Canon i860 is the default printer. It worked with WP 11 since
installation, until WP quit last week.
There are several printers registered, including Acrobat pdfwriter, APF
faxprinter, Capture Fax BVRP, FaxTalk Communicator, simply "Fax", and
two printers on a network.
Chris D
Robert,
Can you remove all those extra Fax devices? If I were sitting by your
computer scratching my head, that's what I'd try first. :-) There sure
is plenty of opportunity for mischief with all of them in place.
Robert
Thanks to all.
I have finally managed to install WordPerfect 10, and so far it works.
I'm not sure what caused it to work after so much trouble, but one thing
was that I uninstalled the template files for both version 10 and
version 11, as well as the folder that contained the template file for
version 11. If this is what caused it to work, I am embarrassed that I
didn't try this sooner.
I have updated to service pack 4.
Now, I have the Dell WP Productivity pack that contains WP 11 and QP 11.
I have downloaded the trial version of WP 12, but not installed. Am
I better off keeping WP 10 suite, or trying to up grade to either?
Chris D
As long as you are on Win98SE, stay with WP10.
Robert
I have Windows XP Home.
Chris D
Sorry, I was confusing you with someone else. WinXP makes a big
difference. Now my advice is different. If you don't want to spend money
for WP12, stay with WP10, as it is more complete that your WP11PP. The
SP4 makes it a very stable program.
If you do decide to upgrade, go straight to WP12 in a box. Don't
reinstall your WP11PP and don't install the WP12 TBYB. Realistically,
the TBYB versions are for people that don't know about WP, and need to
be introduced to it. Except for a couple of side frills, the basic
functions of WP10 and WP12 are the same.