WordPerfect 9 Freezes when Norton Antivirus is enabled

Dave

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Oct 8, 2003, 1:38:23 PM10/8/03

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We are running Wordperfect 2000 Suite with SP4 on Windows 2000 with all of
the Windows updates and SP's, with Norton Antivirus 7.6 and 8.1 Corporate
edition. If I have "real time file protection" enabled, and start WP, it
will load the application once successfully. However, if WP is closed and
restarted it hangs. As soon as I disable the real time protection in Norton,
I can start and restart Word Perfect as many times as I want and it wont
freeze. Does anybody have any suggestions? Obviously, disabling Antivirus
isn't an option.

Thanks,
Dave Lutz
dave...@rdc.ab.ca

DE

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Oct 19, 2003, 2:46:40 AM10/19/03

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Try updating your antivirus program defs; I don't have this problem at
all with the same configuration. If necessary, exclude your WP programs
folder from the AV scan. Is WP installed locally, and are the user
templates on the local machine in the user's profile folder?

Also, are you sure you're not running any Norton product other than NAV
in the system tray ... no NAV desktop-mgr type program or anything like
that?

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DE
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Jerry Travis

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Dec 15, 2003, 5:14:34 PM12/15/03

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Hi Dave and DE,
I have the same problem on 3 work stations, if NAV 8.0's real time file
protection is enabled, then WP 9 will lock up. I don't have any other Norton
products running on these systems, and they are local installs of WP. Any
help would be great!

Thanks!
Jerry Travis
Jtr...@weld.co.weld.us

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Charles Rossiter

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Dec 16, 2003, 2:46:05 AM12/16/03

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Jerry,

What about Debra's suggestions for excluding the WP Programs folder from AV
scanning?

There are unlikely to be any future service packs for WPWin9. So apart from
controlling the AV scanning, you should consider asking Symantec, too.

Jerry Travis wrote:
>
> Hi Dave and DE,
> I have the same problem on 3 work stations, if NAV 8.0's real time file
> protection is enabled, then WP 9 will lock up. I don't have any other Norton
> products running on these systems, and they are local installs of WP. Any
> help would be great!
>

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Charles Rossiter
(South Africa)
Volunteer C_Tech
{Please reply to group only}

Jerry Travis

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Dec 19, 2003, 1:07:16 PM12/19/03

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Thanks for the suggestion, I will let you know what the results are.
Sincerely,
Jerry Travis
"Charles Rossiter" <ct...@corel.ca> wrote in message
news:3FDEB83D...@corel.ca...

Jerry Travis

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Jan 21, 2004, 11:37:57 AM1/21/04

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Tried the suggestion, did not help. any other suggestions?

Sincerely,
Jerry Travis
"Jerry Travis" <jtr...@co.weld.co.us> wrote in message
news:3fe339cd$1_1@cnews...

Charles Rossiter

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Jan 21, 2004, 12:12:28 PM1/21/04

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Jerry,

Yours is the first report I have seen of such an interaction. It seems
unlikely to be a WPWin problem, as otherwise many users would have suffered
similarly.

FWIW, I am using Norton AV version 9.05.15, and do not get this problem you
describe. Also I have been using several earlier versions of Norton AV,
without problems, and I would guess that version 8 was included.

Have you tried asking Symantec for suggestions?

Jerry Travis wrote:
>
> Tried the suggestion, did not help. any other suggestions?
>

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