Paint Crashes on Exit
Ron Niquette
Hi,
Lately Photopaint 7 has been crashing very time I exit the program.
The GPF message is:
PHOTOPNT caused an invalid page fault in
module GEAR32PD.DLL at 014f:0502c2dc.
Registers:
EAX=018112a4 CS=014f EIP=0502c2dc EFLGS=00010202
EBX=000023ee SS=0157 ESP=00e1fc54 EBP=00e1fc5c
ECX=00000000 DS=0157 ESI=00000001 FS=2b6f
EDX=00000000 ES=0157 EDI=05000000 GS=0000
Bytes at CS:EIP:
8b 08 51 68 2a f4 ff ff 68 ca 00 00 00 68 8c ed
Stack dump:
00000000 018112a4 00e1fc6c 0501fc7a 815d5b08 05035e5d 00e1fe38
bff7b9b5 05000000 00000000 00000001 05000000 815d5b08 000023ee
815d8e20 815c90c8
Does anyone have any idea why Photopaint crashes on exit, and/or
what might be wrong with GEAR32PD.DLL?
My system: GW 2000 p5-100xl, 32MB RAM, 6GB HD, Matrox Millenium II
video card (latest drivers, "Microsoft Certified"), WIN95, IE4.01
(active desktop OFF).
TIA,
Ron Niquette
Debbie Cook
> Lately Photopaint 7 has been crashing very time I exit the program.
> The GPF message is:
>
> PHOTOPNT caused an invalid page fault in
Unload the Auto F/X plugin from your plugins list in Tools>Options.
Close PP, reboot, and reload the plugin.
Also, what revision of PP7 are you using? Go to Help/About for that
information.
>
Debbie Cook
C_TECH
Ron Niquette
Hi Debbie,
Thanks for taking the time to respond!!
Unfortunately, the unload/reboot/reload approach didn't work - as
soon as I reloaded Autofx, the problem returned. For now, I've left
Autofx unloaded and Photopaint runs fine.
I'm running version 7.373.
Thanks,
Ron Niquette
Debbie Cook
> Thanks for taking the time to respond!!
You're welcome! :-)
> Unfortunately, the unload/reboot/reload approach didn't work - as
> soon as I reloaded Autofx, the problem returned. For now, I've left
> Autofx unloaded and Photopaint runs fine.
Drat!
> I'm running version 7.373.
You should contact Customer Service for the .467 update. While you're
waiting for that to arrive, download and install the .375 patch. And,
after you've received the .467 revision, download the .468 patch to be
completely up to date. Well, not completely ... there's always version
8. <BG>
*---------------8<-----cut here-----8<---------------*
Corel Customer Service is operated by a number of third party
companies, on behalf of Corel. If you would like additional
information on Corel products or services, please call one
of the telephone numbers listed below. If your country is not
listed, please call the general number.
General customer service and product information can also be
accessed through the World Wide Web at http://www.corel.com
Graphics Products WordPerfect
Phone # Phone #
US 1-800-772-6735 1-800-772-6735
Canada 1-800-772-6735 1-800-772-6735
US&Canada CD Home 1-800-455-3169 (for CD Home Titles only)
Australia 1-800-658-850 1-800-658-850
Austria 0660-5875 0660-5537
Belgium 0800 11930 0800 72171
Denmark 800 187 55 800 186 96
Finland 0800-1-13502 0800-1-13502
France 0800 90 65 12 0800 91 60 48
Germany 0130 815074 0130 829443
Ireland 1800-242800 1800-688400
Italy 1678 74791 1678 77456
Japan 03-5645-8567 03-5645-8567
Korea 82-2-639-8778 82-2-639-8778
Luxembourg 0800-2213 0800-2213
Netherlands 06-022-2084 06-022-5061
New Zealand 0800-COREL-1 0800-COREL-1
Norway 800 11661 800 11673
Portugal 05055-3001 05055-3001
South Africa 0800-23-4211 0800-23-4211
Spain 900 95 35 38 900 94 35 35
Sweden 020 791 085 020 791 097
Switzerland 155-8224 155-7845
U.K. 0800-581028 0800-973189
General 353-1-706-3912 353-1-706-3912
*---------------8<-----cut here-----8<---------------*
Debbie Cook
C_TECH
Ron Niquette
Debbie,
Some things you should know about the .375 patch:
1. The patch is applied to CorelDraw7, not PhotoPaint7. As such, the
patch does nothing to fix the GPF in the AutoFX plugin module.
2. There is no version .375 upgrade patch available specifically for
PhotoPaint at the Corel site.
3. The patch which addresses at least one AutoFX problem is an upgrade
from version .662 to .664, not from version .467 to .468.
You might want to familiarize yourself with the available downloadable
patches for PhotoPaint, as well as descriptions of the problems they
address. The text below was copied from the PhotoPaint download
page.
"Downloadable files
Name: P7JPG.EXE
Title: Corel PHOTO-PAINT™ 7 Plus JPEG Filter Update
Released: 05-Sep-97
Size: 145 KB
This patch will add an additional sub-format option (Optional 4:4:4)
for JPG exports. This option allows you to retain more data (lower
compression ratio) than the standard option (4:2:2), therefore
giving better quality JPEG images.
Name: PP7664.EXE
Title: Corel PHOTO-PAINT™ 7 Plus Patch
Released: 20-Jun-97
Size: 605 KB
This patch updates Corel PHOTO-PAINT™ 7 Plus to build 664 from 662.
Major fixes include: This patch fixes the problem of certain text
images becoming corrupt when running Corel PHOTO-PAINT 7 on a MMX
system. Clipping to Mask or Path in EPS export caused problems with
Print Preview. Selecting the transparent background with a custom
Eyedropper selection could lead to instabilities.
Creating a text box with just a space could cause the
application to become unstable. Copying of grouped objects in multi
object mode could cause instabilities in some instances.
Auto FX plug-in - a floating mask of a specific size could cause
the application to become unstable. Effects - 2D - Puzzle - caused a
condition error in some instances.
Name: PP7NT4.EXE
Title: Corel PHOTO-PAINT™ 7 – Windows NT® 4.0 Preventative Fix
Released: 09-Apr-97
Size: 22 KB
This is a preventative patch for Windows NT® only. Download this patch
if system performance appears degraded after installation.
Name: CDRUPG.EXE
Title: Corel PHOTO-PAINT™ 7 Plus CDR Conversion Patch
Released: 04-Aug-97
Size: 609 KB
This patch will update CDRCONV.EXE. Cdrconv.exe is used to open CDR,
CDX, CMX, and CPX file formats. The update improves handling of CDR
files without presentation information.
Debbie Cook (C_TECH) <draw...@corel.ca> wrote:
Debbie Cook
> 1. The patch is applied to CorelDraw7, not PhotoPaint7. As such, the
> patch does nothing to fix the GPF in the AutoFX plugin module.
I'm sorry if you misunderstood that that's what I was saying. I was
not. I was merely trying to point out a patch that is available in the
interim between now and when you receive the .467 patch, in case you
were having add'l problems with the suite and also to avoid some
problems you may not yet have encountered.
>
> 2. There is no version .375 upgrade patch available specifically for
> PhotoPaint at the Corel site.
No, not specifically for PhotoPaint. Again, I apologize if that's how
you interpreted my message.
> 3. The patch which addresses at least one AutoFX problem is an
upgrade
> from version .662 to .664, not from version .467 to .468.
The .468 patch is applied to the suite version of PP7; the .664 patch
is for the standalone version of PP7. Although the descriptions are
different on Corel's website, they are essentially the same patch.
> You might want to familiarize yourself with the available
downloadable patches for PhotoPaint, as well as descriptions of the
problems they address.
Thank you, but I am already familiar with the patches.
Debbie Cook
C_TECH
Ron Niquette
Debbie Cook (C_TECH) <draw...@corel.ca> wrote:
>I'm sorry if you misunderstood that that's what I was saying. I was
>not.
The problem was not that I misunderstood anything. We were talking
about PP7 and you replied that an upgrade patch was available. You
supplied no other information other than the version number of the
patch, so there was no way for me to know that you weren't talking
about PP7.
I suggest that people who can't read your mind don't necessarily
"misunderstand" you. They just can't read your mind.
Ron Niquette
Debbie,
I'm sorry. I shouldn't have written those last two messages.
Ron
Debbie Cook
> I'm sorry. I shouldn't have written those last two messages.
>
just kidding! <BG>
One of the hardest things about this form of communication is that it's
very easy to assume others will know exactly what you mean, when in
fact they may not. I find, however, that with a little patience and
some explanation when necessary, it usually works out. Thanks for
being willing to work through the misunderstandings/mind readings, and
I'll try to make my messages clearer.
Debbie Cook
C_TECH