Topic for user-account questions

[Stephen Chan]

Got any questions or problems with your CoralNet user account - activation, logging in, etc.? You can post your question here.

If you ask account questions in a separate topic, that's fine too. But I thought I'd provide this topic just in case making a new topic feels a little intimidating for newcomers.

[agai...@gmail.com]

Hi, I tried to register but haven't received the activation email. I tried resending it several times.

[Stephen Chan]

Hi Ana,

I think it might be because of an email address typo. I'll follow up in a private email.

Stephen

[kristina...@gmail.com]

Hi. I have had an account for several years now and am admin on 5 different sources and work on CoralNet ~once a week. However a colleague is trying to invite me to a new source and when she enters my username or my email it says that there is no account.  My account is not with my gmail email but my yahoo just as a heads up since this post is posted with my gmail. 

On Thursday, October 3, 2019 at 9:03:19 PM UTC-7, Stephen Chan wrote:

[Stephen Chan]

Hi Kristina,

When inviting you, your colleague should enter your username (not email address), and note that usernames are case sensitive.

If it still doesn't work, could you ask her to post here (or email me) to confirm the source name she wants to invite you to?

Stephen

[Myles Phillips]

Hi Stephen, 

I am not able to activate my account. When I click on the activation link in the email from CoralNet, I get taken to a screen which says: 

Sorry, we couldn't activate your account. Try double checking that you used the entire activation link in the email you received. Some email readers may have problems detecting links with colons in them. If you think your activation link might have expired, we can send you another activation email. 

Do you have any advice?

[Stephen Chan]

Hi Myles,

I think you're seeing that message because your account is already activated. Try signing in and see if that works.

It's possible that you wouldn't see the "you've been activated" message if you double-clicked the activation link by accident, for example.

Hope that helps,

Stephen

[Juan Rubin]

tengo problem para conectarme con CoralNet desdeun tv en especial,el  cual tiene coneccion por cable

[Stephen Chan]

This isn't really a user-account question, but try double-checking if your TV can connect to other websites besides CoralNet.

[Candice Parkes]

Hi there, I registered for the program but did not receive an activation email. Thanks!

[Stephen Chan]

Hi Candice,

It looks like your account is currently activated, if I'm not mistaken. Did you end up getting the email? Let me know if you still need any help there.

Stephen

[Ane]

Hi, I am not able to activate my Coralnet account. When I click the activation link I receive the message:

Sorry, we couldn't activate your account. Try double checking that you used the entire activation link in the email you received. Some email readers may have problems detecting links with colons in them. If you think your activation link might have expired, we can send you another activation email. 

Any one able to help me out?

Thanks

[Stephen Chan]

Hi Ane,

I just checked and it looks like your account (if I'm looking at the correct one) is currently activated. Let me know if you still need help with this.

[Stephen Chan]

Relevant update here: the "already activated" situation should be less confusing now. When you click the activation link, now the page should actually say if you're already activated, as opposed to saying that activation failed.

Also, I learned that some email client programs will automatically visit links in received emails, as a security check. I would guess that this is the most common cause of the "already activated" situation (more common than accidentally clicking the link twice!).

[Jason Ng]

Hi,

I have done the registration, however, did not receive any activation email despite trying multiple times.

It's not under this email I'm writing.

Appreciate if you can reply privately so that I can share the email and username to you for checking.

Thank you!

Jason

[Stephen Chan]

Hi Jason - indeed, I'll follow up with a private reply.

[Sara Cabral]

Hi,

I did not receive the activation e-mail, but when I tried to register again, it says there is already an account with the same username... How should I proceed? The e-mail account I registered with is not the same as this one.

Thanks in advance.

[Stephen Chan]

Hi Sara,

So, looking at various recent account registrations, I'm now noticing that certain email providers have consistently been having problems getting our activation emails, for roughly the past 4-5 months. I'll investigate the root cause and follow up here for everyone's benefit.

For your case specifically - would you like to use the same username as your previous registration attempt? If so, I can delete the previous registration so that you can re-register with the same username but different email address. To confirm, let me know what the username is (either here or in a private email).

[Sara Cabral]

Hi Stephen,

Thank you for your update. Indeed I would like to keep the same username as in my registration attempt. For some reason I was not able to reply to you privately. Could you send me a private email so I can reply with my username, please?

Thanks in advance.

[Stephen Chan]

Okay. Sara, I should have just sent a private reply.