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The Biotechnology Laboratory Support Assistant Diploma curriculum provides students with appropriate background knowledge and hands-on experience to perform entry level support tasks in the Biotechnology Industry such as maintaining a clean and/or sterile work environment, working aseptically, working safely, working in collaborative teams, making solutions, and producing and maintaining proper documentation
You can access it from Support Case Manager in the context of a case and at The interaction with the assistant is automatically launched as guided experiences when you open Licensing, Webex, Hardware or Bug related cases in Support Case Manager.
Product-specific questions are asked to help better categorize the issue and help ensure it gets routed to the best component and support expert the first time. While recommended content and solutions are displayed real-time at each step of this guided experience. Recommendations are curated by SAP Support experts and by using artificial intelligence (AI) technology from SAP.
A more complete incident is created by using support assistant because important questions are asked during the incident creation process to better understand the issue. This eliminates the one-size-fits-all approach to logging incidents from the past and expedites resolution time of the incidents while reducing the incident ping-pong that can slow things down.
To learn more about the support assistant and other new features, join a live webinar on April 21, 2020, 3:45-5:00 p.m. CET. Registration is free and a recording will be made available after the session under the same link.
This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until December 29, 2023. The initial cut-off date for referral of eligible applications will be March 1, 2023, with subsequent cut-off dates on the 1st of each month. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled
Current permanent facility employees and current permanent VA employees must apply under internal announcement CBTC-11846943-23-EAP.
The Advanced MSA will work collaboratively in an interdisciplinary coordinated care delivery model. They work with the patient care team to review the clinic utilization by using various reports, ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
The Advanced MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, rescheduling patient's appointments and/or consults; entering no-show information; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring action required encounters are printed to providers twice daily in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage.
Duties include, but are not limited to:
- Accepts and supports the guiding principles of this Healthcare Systems. Performs assigned duties in a manner that promotes quality health care, outstanding customer service, and the maintenance of an environment committed to serving the veteran.
- Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams.
- Provides information regarding clinic and hospital polices, procedures, and locations to patients, family members, and staff.
- Actively supports the team concept and functions as a team player. Contributes to team initiatives and continuously strives to improve the effectiveness of the Primary Care teams and/or specialty clinics.
- Responsible for initiating and carrying out a variety of administrative duties in support of patient care in one or more of the outpatient Specialty Clinics, Primary Care Clinics or the inpatient wards.
- Keeps team members informed and up-to-date concerning appropriate established regulations. Regulations concern eligibility for care, availability of and requesting special tests and procedures.
- Must analyze, interpret and implement regulations accurately to reflect current operating procedures and is familiar with procedures concerning changes in regulations or policies.
- Responsible to check patients in upon arrival. Upon check-in, clerk will update patient demographics, to include; address, telephone number, next-of-kin, update employment, and collect insurance information.
- Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
- Maintains patient's confidential records, copies, and file documentation.
- Consult Management.
- Orders and maintains office supplies, if assigned. Assures that supplies are used efficiently.
Work Schedule: Decided at hiring, based on operational needs, rotating and Irregular shifts which may include days, nights, weekends and holidays.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 70674F
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 12/29/2023 to receive consideration. To preview the questionnaire click
- To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, , select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete. df19127ead