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Maureen Quartaro

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Aug 2, 2024, 11:46:28 AM8/2/24

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In your case, could you please update the firmware of your Capsule II to the latest V9.5.16 through settings>device preferences>about>system update and see if you could control Netflix well via mouse mode on Nebula Connect app?

Continually press up and down on the nebula remote to keep the interface from disappearing. (Pressing left or right will skip forward or back and remove the interface. Idling for a few seconds will remove the interface as well and force me to repeat from step 1 again)

On the nebula connect app, use mouse mode to move the mouse to desired function, for example, subtitles. (All the while pressing up and down on the nebula remote to keep the interface from disappearing)

So I can now access all functionality, however it requires the use of two devices and complex movements to reach desired outcome. This is a very positive step in the right direction, but I am still working with customer support on how to get this the rest of the way to full functionality. If left and right prompted left and right, rather than skip forward or backward, it seems it would be perfect!

What I did was download a mouse toggle for android tv:
use Downloader, search on MATVT ( )
Set boss key to 4 (long press back button remote to enable mouse mode)
Under apps, special app access, display over other apps, allow MATVT
Under device preferences, accessibility, enable mouse toggle service.

My remote started to misbehave. The channel selection does not work. For a single button press, the cursor jumps or skips over 2 to 3 channels. This makes selecting what to watch impossible. Tried new batteries. Tried to reboot. Why is the Roku behaving in a manner that makes it unusable? How to fix this?

You didn't say what model Roku you have. For any model except a Stick, you can also try an inexpensive IR remote that can be found at Best Buy or other stores. Just make sure it's a universal remote that includes the codes for Roku devices.

If you have a Roku Stick, they don't support IR so you have to have an official Roku remote to control it. As I said, if it's connected to a network the Roku app can be used to control it. But if a Stick cannot be connected to a network there's no way to control it without a Roku remote.

Infrared remote controls send instructions to the tv and your Roku device by using frequencies assigned to them. Yes, your remote is a transmitter. Now...those frequencies are also within the same ballpark as the way newer electronic lights in your house/office/wherever are installed. So, try to shut off all lights in the area of your Roku. It doesn't have to be the lights in the same room as the Roku...those lights (ballasts, transformers and bulbs) transmit, so without pissing off the family, turn off as many as possible and then see if the issues are resolved with your remote. If so, turn on one light switch at a time...then try the remote to see if it still works. If you do find that the lights are the issue...replace with a standard electric light bulb if possible, or go to your local electrician supply house, and tell them you need to replace with a non electronic ballast or bulb. The guys at Depot, etc, won't understand.

Ah, no. IR doesn't use any frequencies at all, other than the infrared (below visible light) spectrum. And that's not "assigned" to anything. Roku WiFi direct remotes do use RF, which happens to be within the same frequency range as 2.4 GHz WiFi. For devices that use Bluetooth (only the Roku 2 XS had a Bluetooth remote), it too is in the same 2.4 GHz radio band, just using a different protocol.

Infrared radiation extends from the nominal red edge of the visible spectrum at 700 nanometers (nm) to 1 millimeter (mm). This range of wavelengths corresponds to a frequency range of approximately 430 THz down to 300 GHz. Below infrared is the microwave portion of the electromagnetic spectrum.

OK, I was trying not to be technical, and it seems you were doing the same. I respect the knowledge you are displaying, honestly. I'm a ham radio operator, but I make no claims to be an electronic engineer by any means. If you work (now or previously) at JPL, you have my profound admiration.

Are you thinking of a specific model of light that might be a potential interference source, such as fluorescent or LED? And of course some dimming light switches/controls have been known to emit RF pretty severely. I'm just considering where one could suggest starting when looking for something like this. I don't think I've ever had interference issues with an IR remote, other than bright sunlight hitting the receiver window.

so i'm having sort of the same problem but i don't think it's the remote, and here's why. when I press the up, down, left, or right button on my remote(or any button for that matter) the little white lite on my roku premiere starts flashing and never stops(normally there's a quick burst of flashes for every button press). now if i obstruct the signal coming from my ir remote it would stop if it was sending out a constant button press right? now the app does work properly which confuses me because that would indicate it's the remote. these to things contradict the other to me can anyone help?

First of all the cellphone app doesn't use IR or RF, it uses IP, the internet. It sounds like IR interference from something in the room, the culprit doesn't have to be the roku remote, it can be any remote in the room., in recent thread it turned out to be a baby monitor interferring. The roku signal IR signal gets caught in a feedback loop and as long as the IR stream is flowing it sends the roku command over and over again. Stand in front of the roku to see if you can block IR from whichever direction its coming from?

Before continuing to the various troubleshooting steps, we recommend that you remove the batteries from the remote control, then press and hold the Power button for three seconds. Wait a minute or so, then reinsert the batteries according to the polarity (+ and -). If the issue continues, continue with the troubleshooting suggestions provided.

Check the operation of the available buttons (on/off, volume up/down, channel, etc.) on your TV. Press the buttons on the TV itself to verify that the TV will respond and is working properly. If your TV responds to the buttons on the TV but not the remote, continue to the steps to troubleshoot the remote control instead. If the TV buttons don't work, follow the instructions in this section.

Note: A no-light condition isn't always an indicator of no power. If the light isn't on, check if the light comes on when pressing various buttons on the remote control. Some models are set by default to only light up when using the remote. It's also possible on some models for the user to select a light (Illumination LED) setting in Device Preferences to not come on at all.

Note: The troubleshooting steps vary depending on whether your remote control is an Infrared (IR) or wireless model. Most TV remote controls are IR, with some having an IR mark usually located at the bottom part of the remote, near the model number. Additional information for your TV remote is available in the Help Guide manuals for your TV.

I lost my Apple TV remote, so I tried looking up other ways to control my Apple TV. I found the Apple Remote app, but I can't get it to work. The setup information I found indicates that you have to turn on home sharing on the Apple TV, but that can't be done without a remote. Obviously I don't have a remote right now, so I'm trying to find out if there's another way to get my Remote app to work on my Apple TV without the original remote. Can anyone help?

I had a similar problem and just figured out a solution which I hope helps others. After losing two Apple remotes, I had been using Apple Remote app successfully for a couple years. Unfortunately, a few days ago, I was changing some settings and somehow messed up my connection with my Remote app. The Remote app would not recognize my Apple TV. After looking everywhere online, I finally decided to restore my Apple TV to factory settings by connecting it to my iMac via a micro USB cable. After restoring it, I connected it back up to my TV as normal. The first thing it asks is if you would like to connect to a wireless keyboard, so I connected my Apple keyboard which then gained me control of the Apple TV so that I could go into Settings and reconnect my Apple Remote app. Let me know if this helps anyone else.

No Apple Remote, No need for other infrared remotes, nothing. All you need is your iOS device and Apple TV to set up. None of this "wired first", bluetooth keyboard wastes of time. Unplug Apple TV and plug it in again, it will restart and power up, connect via the App on your device on the same WiFi network and it REALLY is as simple as that...

Boom boom boom your laptop is now the remote. Now take the Ethernet cable out and connect the Apple TV to the WiFi so I can connect my iPhone and use that as the remote (downloading another Apple TV remote app).