Adobe Acrobat Pro Dc Uninstall Tool
Savage Doherty
I made the mistake of downloading and trying out Acrobat DC as a PDF reader. Worked fine for a while now it wont open ANY PDF's and it wont uninstall either. I am now getting multiple instances of an error called ' Acrobat failed to connect to a DDE server' I have tried looking online, on this website - I even tried phoning to see if there was any hope of getting answer there. But no - after multiple recorded messages, I was just kept hanging on I eve tried their SALES line - but amazingly no-one answered there either.
I WANT HIS OFF MY COMPUTER COMPLETELY. IT WONT UNINSTALL. HOW DO I GET RID OF IT? I've seen unanswered questions on this going back to last year so it's not an update issue.
There is a more powerful tool for removing Acrobat and Reader, Adobe Reader and Acrobat Cleaner Tool. This requires an additional download and install. If you have both Reader and Acrobat installed, it will remove both.
As last I've discovered how to get rid of Adobe DC - here's what happened: I wanted to uninstall as I got multiple error boxes on my desktop saying 'failed to connect to DDE server'. (whatever that is) of course as it's multiple errors the message boxes stack up and obscure my desktop. Really annoying - so having got rid of all of these I tried uninstalling, but got a message saying the programme is still active. I worked out that these must be background processes that are still running, so I used 'control-alt-delete' to bring up Task Manager, and when I looked, there were FOUR hidden processes still running! WHY does Adobe DC have hidden processes running, in the background, that I don't know about, and don't show up on my PC, on a basic PDF reader? This is in itself sinister. So I clicked on 'End process' for each of these processes, and tried uninstalling again. Success - the dog-awful Adobe DC product is gone. I'll use CC Cleaner and Malware-bytes to clear any remaining traces to be sure there are no dodgy file anywhere.
As for providing support for 'Free' programmes, I would have thought that was the easiest thing to do, as trying out and using free software, is often a route to the purchase of paid for software, as long as course as the damn software works! For me DC Reader was a nightmare, and as for contacting the company - nobody ever answers the phone and you can't even get through to Adobe Sales, so even if I did want to buy a 'Paid For' Adobe product, I cant. What a shambles! There's lots of free, and better, alternatives out there, so there's really not much point is using Adobe, is there?
I replied YES the instructions to uninstall do not help me because when I click on uninstall it says the pgm is running and cannot be uninstalled until it is closed but I cant close it because it is generally unresponsive I am really trying be patient but my business uses PDF daily and this is negatively impacting me all the back and forth and questions I read previous posts on this topic and I have tried to resolve this myself but I cannot
I want to use the following adminguide to uninstall Adobe Acrobat XI Pro with a script, but can't seem to get it to work. The command line command is located at the just about the bottom of the following link.
However, in the example right below, it, the second item isn't Uninstaller.app path, but is instead again the Remove Tool path (so yeah, remove Tool path twice). That worked for me (the example, not the documentation).
before i had this "/MacOS/RemoverTool". but execution of the script would say 'removetool' file not found, but it still uninstalled. I updated both XI and 2017 to the same as below (changing the XI/2017 when needed). It's an if/else/elseif script checking for application directory for -d "/Applications/Adobe Acrobat ????"
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The Adobe Reader and Acrobat Cleaner Tool, also known as "AcroCleaner", is a software utility provided by Adobe Labs to remove unneeded or corrupted installations of Adobe Acrobat or Acrobat Reader.
A corrupted installation or interrupted uninstall can cause permissions conflicts that prevent a new installation or update from taking place. The tool can be set to remove only Reader or Acrobat components while leaving the other installation untouched.
Since I don't use Adobe software at all I thought to uninstall it altogether. However, it's incredibly stubborn to get rid of. While I could use Creative Cloud Uninstaller to remove Creative Cloud and could uninstall Acrobat Reader with the Uninstall Programs option from Windows, the rest just remains there (Photoshop, Illustrator and Adobe Genuine Service). Creative Cloud doesn't reach them, I tried the Creative Cloud Cleaner Tool but it failed to remove them (and honestly, don't know if it did anything at all), and when I try to use the Uninstall Program option, they all refuse to be removed because they are missing an uninstall file (Photoshop and Illustrator show an error that says that Uninstall.exe is missing in the proper folder, while Genuine Service says it's missing AdobeCleanUpUtility.exe). There's also a lot of older Adobe files lying around occupying space that I could manually delete, but don't know if would accomplish anything.
I looked around for info on the matter. Adobe's solution is to use Uninstall Program (which flat out doesn't work in this case), use the tools mentioned above which only had partial success or redownload Creative Cloud and use that uninstall everything, however, if I even have an account it's lost, and don't want to register on Adobe just to get rid of their stuff I never use (and, quite frankly I don't trust I can uninstall their software this way, pretty sure I'll just be stuck with their things with their uninstallable software).
The other is to use uninstaller programs. I've seen some recommended and maybe this is the way to go, but before downloading software that may be harmful to my PC I wanted to ask what do you guys think and if you had any recommendations.
Okay, actually digged everywhere and found the old Adobe Credentials and downloaded Creative Cloud again, but that had no effect. None of the software stuck on my PC had an option to be removed in Creative Cloud (it even treated Photoshop and Illustrator as if they weren't installed yet) and trying to remove them from Uninstall Program gave the same erros.
Now, I did try something different and went to Control Panel and the option to unistall programs found there. It got mixed results. Genuine Software gave an error that said that the program was already uninstalled and whether I wanted to remove it from the program list, I did so and it's gone from Uninstall Program as well. I also can't find files of it in the discs so... I think that worked out? On the other hand, Photoshop and Illustrator give the same error and can't be removed, said error states "Specified product is not installed on this machine. Please quit the installer and start over" referring to Adobe Installer (I'm guessing, because Photoshop and Illustrator are very much in the PC, I can start up both programs in fact).
UPDATE: While Photoshop and Illustrator run after all, when I tried to run them before they sent me to a login screen and since I didn't had my credentials I just closed the program. But now I actually tried to login to see what I could find and it gave me the same error when trying to uninstall them "Specified product is not installed..." etc. Which is strange, all their respective files, are there on the folders and go up to 2GBs in size. It's not like the programs are not there.
UPDATE 4: Found an uninstaller.exe file among the Adobe folders, actually tried moving the installer and uninstaller to the photoshop folder to see what happened but of course it didn't work. Nothing happens when I execute them either.
I noticed that there's something called Adobe Refresh Manager that's hidden. Given that Creative Cloud was just re-installed and I removed it before I don't think it will be an issue to uninstall it again. Genuine Software popped up again after rebooting, but when I tried to uninstall it it actually did give me the option to do so and I could uninstall it. The big issue are Photoshop CC2019 and Illustrator 2019, since those two kind of refuse to leave. I could try just deleting their files from the folders? But wouldn't that leve traces anyways?
The fix may possibly take up to 60 minutes to complete
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.