Senior Process Analyst(Change and Defect Management processes)
Vikram (Anveta,Inc.)
Senior Process Analyst
Location: Oak Brook, IL
Please send resume to vik...@anveta.com
Job Description:-
Responsibilities:
General Process
- Maintain consistency among current processes, and drive and implement continuous improvement and best practices.
- Identify and leverage existing tools and/or services.
- Administer and improve upon the Change and Defect Management processes.
- Administer and support consistent metrics and measurement tracking for Change Mgmt, Defect Management, and SharePoint.
- Manage, maintain, and improve Process standards.
- Mentor and advise on Process methodology.
- Ensure development and delivery of necessary training for processes and/or tools utilized by Client.
- Define process success criteria with process owner.
- Review success criteria with process owner, and list adjustments necessary.
Change Management
- Utilize existing Change Management processes, tools, and standards.
- Suggest and assist with process improvements.
- Develop detailed process flow.
- Run Change Meeting efficiently. Create standardized agenda, recap and follow-up.
- Keep change and enhancement information current in existing repositories.
- Produce tracking reports on a regular basis.
- Monitor, inform, and track on status of each change request and enhancement.
- Assist change request and enhancement owners with moving requests through the process.
Defect Management
- Maintain consistency among current processes, and drive continuous improvement and best practices.
- Run and managed Defect Meetings efficiently.
- Interface with other processes.
- Utilize existing Defect Management processes, tools, and standards.
- Train users in tool functionality.
- Supply reporting, and create and modify queries as requested.
SharePoint
- Manage and maintain SharePoint sites.
- Identify and leverage existing tools, services, and standards.
Metrics
- Produce measurable and actionable metrics on a regularly defined schedule.
Skills required:
- Expert use of Microsoft Office, including Visio.
- Experience with ClearQuest a plus.
- Able to understand and then break complex, ambiguous concepts into manageable, defined components and processes.
- Able to develop and communicate process improvements to technical and non-technical audiences.
- Understanding of the Systems Development Lifecycle.
- Experience with Saas (Software as a service) and working with remote vendors.
- Experience with restaurant technology, including Back Office and Point of Sale systems.
Thanks & Regards
Vikram
IT Recruiter
Anveta,
Inc.
1333 Corporate
Drive, Suite #108
Irving, TX 75038
(Direct) :+1-972-636-1398
vik...@anveta.com
Website: http://www.anveta.com/
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