Adobe Xi Crashes After 10 Seconds

[Eugene Hill]

ThisWhat a piece of trash software. Did the reccommended procedure of hack software uninstalling and seperate app to manage the adobe crap, nothing worked. Ran it in compatibility for windows 7, was able to transfer a license and activate then turn off compatibility mode, a ridiculous procedure, but they make sure the software that runs the billing actually works.

I tried both this recommended procedure and the Windows Compatibility process. Neither worked. I am stumped. I've closed my VPN to make sure it's not interfering either, but I keep getting this error...

But why have I had to waste so much time over the last 6 months trying to find out why it crashes and fails to preview. Why don't you remove the installer from CC and TELL users of Acrobat upfront how to make it work. I'm seriously wondering why I pay so much per year for CC.

Same problem, but nothing worked. Ran cleaner, installed from provided link. I found another thread where one user ran DC in compatibility mode, (must use Windows 7). That got me to a sign in screen and everything worked. Interestingly, I went back and turned off compatibility mode and. It still worked.

I have an old version of Adobe Acrobat Reader and do not want to update.However, when I open a pdf with the program, after 10 or so seconds, the program crashes (independent of which pdf is opened). This does not happen when my computer is not connected to the internet.

It is seen that the application responsible is C:\Program files (x86)\trend micro\officescan client\tmproxy.exe, so I just disabled outbound traffic for all exe's in trend micro using this handy .bat script:

Acrobat XI standard on windows 10 crashes after 10-15 seconds. Tried may fixes found online and nothing has worked so far. This is a corporate ouned license and they can't figure it out. Their fix is to use Nitro, which doesn't work as well as adobe for my needs. Any help would be greatly apreciated. Thanks.

When I originally posted, I was running 11.0.23 and experienced the crash after several seconds. I uninstalled Adobe Standard XI, several times, trying all different fix suggestions found on the internet and nothing worked. After the last reinstall, same issue with 11.0.0. I finally got the laptop to upgrade to 11.0.23 (the links above did not work). I am happy to say, the problem has been corrected. Thanks for everyones help.

What is the version of the Adobe Acrobat XI you are using? To check the version of the application. Go to Help > About Adobe Acrobat. The last update for Acrobat XI was released on 14th Nov 2017 version 11.0.23. make sure you have the application updated. Go to Help > Check for Updates.

Adobe Acrobat XI is an old and end of support application. The security patches and updates are no longer available. For more information please refer to the help article ( -of-support-acrobat-xi-reader-xi.html)

Amal - While I understand that this is an older product - the software is only failing because of a license/system check that Adobe is performing on old software. If I disconnect from the internet - or block the url in our filters - the software continues to function without crashing. The timing of this couldn't be worse. This is an educational facility and with schools closed. I'm hoping you can read between the lines in terms of problems this causes to institutions where people are not currently allowed on site.

As nicolek447787620 stated below. I tried opening a pdf without being on line and had no problem with acrobate staying open. So what is the fix for a license/system check that Adobe is performing on old software during the initial startup.

4. Run Acrobat X Pro, now insted of crashing it will show a "new" adobe activation agreement (this is what was crashing the acrobat x pro), you can now accept it and Acrobat X Pro runs with 0 issues in 2021. (no need for any compatibly modes).

4. Run Acrobat XI , now insted of crashing it will show a "new" adobe activation agreement (this is what was crashing the acrobat x pro), you can now accept it and Acrobat XI runs with 0 issues in 2021. (no need for any compatibly modes).

Not exactly the same route, so when you install the Microsoft Compatibility Administrator, look up for the path where the download will be installed and write it down, as you need it to found the "Application Compatibility Toolkit" and follow the above instructions (From andrey1SA9) Good Luck!

I had to transfer Acrobat XI to a new machine and encountered the same crashing issue. I followed the instructions of andrey15A9 and Yessvann and eventually was successful. Several days later, the crashing started to reocurred. Now I use Reader to view pdf's and Acrobat offline to edit.

Adobe Reader 11 is a good and simple reader for PDF. Older versions of Adobe connect to the server when it starts. We have to stop it from connecting to the server. For that we have to block Adobe Reader in the inbound and outbound internet connection in the advanced settings of the firewall. So it will run properly. thank you

I can install and open Acrobat Pro DC as a domain administrator, but as soon as I log in as a user it closes immediately after opening. I've tried uninstalling with the cleanup tool and reinstalling, activating/deactivating it, repair install, making the user a temporary administrator, opening it under the local admin account, updated it, ran repair installation, installed all available windows updates/runtimes, Acrobat Pro DC refuses to stay open however under the user's profile.

I reccomend calling Tech support, they walked me through getting it to work again. What he did in this case is, I had an employee having issues with Adobe Acrobat DC Pro, He went through and cleared out the local user Creds in Credential Manager. But the big change he made was to Uninstall Acrobat DC and Creative Cloud, and then downloaded creative cloud cleaner and acrocleaner to remove all the old files etc... Then went and downloaded the 32 Bit version of Acrobat DC. According to him the 32 B

Nevermind I figuered it out - Acrobat Install waiting on hidden icon menu on the task bar - Ran it manually and it installed and resolved the issue. Thanks for the heads up about the pending install!!!!!

I have this problem for the first time after using Creative Suite 6 for years. I have changed nothing and this just started so clearly Adobe changed something to stop me using the software I bought. Thats really bad form as I am now spendin hours sorting out the problem just when I am in a mad rush. Companies that care so little for their customers to allow this dont deserve to be in business.

I have had to install version 2017 on a number of machines and only had 1 work (why it worked is beyond me). The rest behave as noted above - opens then closes. Followed suggestions here with zero results.

I gave up. It was too expensive trying to sort out and although I hated doing what Adobe obviously wanted, I bought a new system. As its been many years since my original purchase the new version is very different and its taking me ages to work out what I used to do so easily to do with the old quite adequate system.

The problem for software suppliers is that they get to a point where the user doesnt need any improvements so sales start to dry up. The only solution is dirty tricks like making the perfectly adequate existing system stop working. Its a real cost impost to business and so infuriating when you have paid good money for a product and the suppliers makes it stop working so you have to buy it again.

its late 2020 and suddenly my Adobe Acrobat X1Pro started closing within minutes after opening. Uninstall and reinstalled with no improvement. Renaming SLStore did zip. HOW RESOLVED (so far it works): reinstalled the Adobe Acrobate patch update. The wizard suggested that it not be reinstalled, but I "ignored" that suggestion and did it anyway. Been going through pdfs that previously closed and they are staying open. GOOD LUCK ALL.

Today while using my Adobe Acrobat Pro DC to view a number of pdf documents the software started shutting down after only being open a few seconds. At one point I got a message indicating Adobe was installing an update and could not open any files during that time. After a while it would let me open files again but they still closed after a few seconds. I tried rebooting my computer but the issue persists so at the moment I cannot do any work using Acrobat.

You can click the Start button if you are using Windows OS, search for "Adobe Acrobat Distiller" launch it and wait for a minute to see if that crashes?

Also, you may try repairing Adobe Acrobat Pro, go to "Add and remove programs" and try to modify Adobe Acrobat and choose repair. Restart the machine and try again.

I just installed Acrobat Pro DC and the it keeps shutting down after running only 10-20 seconds. I can occasionally open a file quickly enough, but after opening file, Pro DC then shuts down. Went through Adobe troubleshooting (checked updates, Distiller, repair installation), but problem persists. Note that I did NOT set Pro DC as my default program for PDF files. My original Acrobat Pro XI is running fine.

Still having this issue with Acrobat DC shutting down a few seconds after starting the app. I am prompted to log in (even though I am logged in CC) and then app starts pulling in my account info, my avatar appears in the upper-right etc. Looks like the app crashes right after it loads up my account.

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