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Eugene Hill

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Aug 2, 2024, 8:19:34 AM8/2/24

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I just set up a new tv (TCL Roku TV), and installed a bunch of new channels through the Roku set up process, including Netflix. However, Netflix has never installed. I have turned the TV off and back on, unplugged and plugged it back in, updated the system several times, attempted to install Netflix again, and again, and again, day after day. Two things keep happening:

I tried pushing the Netflix button on my remote, and it said there wasn't enough memory to start Netflix. Since this is the same error message I got when I tried to start YouTube once, I deduced that it thought Netflix was already installed (even though it didn't show up on the home screen). So, I went to Netflix on Add Channels and sure enough it said "Go to Channel" and "Remove Channel," which made me think that the Roku had installed it. Select "Go to channel" and it gives me the same "not enough space" error. Back to the home screen and no Netflix. So, I tried removing Netflix and adding it back again. It gave me the same error as I got when I tried to add it in the first place: "Adding Netflix 100%. Could not add Netflix" which, of course, makes no sense.

I checked for updates. NEW PROBLEM: Now the system says it needs to update from version 9.4.0.4200 to version 9.4.0.4206. It asks if I want to update now or later. I choose "Update Now" and nothing happens. Like, the window with the update info goes away and I'm still looking at the system update screen, and nothing is happening. No progress screen, no indication that it's doing ANYTHING. It's like I just chose "Update later" or something.

In summary the costs and functionality are the same. The only change is that you are billed for Netflix through BT instead of being billed by Netflix. Lots more detail here: -about-tv/channels-and-packages/netflix-from-bt

A DVR is a Digital Video Recorder or a computer that stores and plays TV content. You can record multiple shows at the same time while watching a live TV show so you don't have to miss one of your favorites. One of the best features is that you can play, pause, rewind or fast-forward live TV.

Absolutely. Fios customers with Multi-Room DVR service can stream nearly all of their DVR recordings from anywhere they have an internet connection using the Fios TV Mobile app^. You can even manage recordings and settings from your compatible smartphone or any connected computer. Verizon customers can stream on the Fios TV Mobile app data-free (data-free offer not available in California).^

^Req. compatible device, Fios TV and Fios Internet, Verizon router and Verizon Wireless postpaid 5G / 4G LTE service. Content restrictions may apply. Full channel access and DVR streaming req. Multi-Room DVR Enhanced or Premium Service. Max. combined 4 simultaneous Live TV and/or DVR streams per media server. For Verizon Unlimited customers, app data usage will be counted, not billed.

Yes. Fios TV One is compatible with 4K Ultra High Definition (UHD) enabled devices so you can experience available 4K programming with a picture resolution that's nothing short of incredible. With select content available in 4K, all those bold colors and crisp lines will make your favorites shine. And now Fios TV One customers can purchase or rent select Video on Demand movies in 4K.

Select 4K content is currently available on 4K-enabled devices including Fios TV Video on Demand movies available to purchase or rent. And as more networks broadcast in 4K, your TV entertainment will get even more amazing.

No, Verizon Wireless customers stream data-free on the Fios TV mobile app. Data used on the Fios TV mobile app will not count toward your Verizon Wireless data limit. (data-free offer not available in California)

^Early access to Fios TV Mobile app begins with activation & ends upon installation or in 14 days, whichever comes first
HBOand related service marks are the property of Home Box Office, Inc.
The Justice League 2019 Warner Bros. Entertainment Inc. All rights reserved.
SHOWTIME and related marks are trademarks of Showtime Networks Inc., a ViacomCBS Company. Individual programs, devices and marks are the property of their respective owners. All Rights Reserved.

"Americans are rediscovering free local, over-the-air TV for sports, shows and news, particularly given how well OTA complements popular streaming platforms like Netflix, Sling and YouTube," said Mitch Weinraub, director of product development for AirTV. "AirTV's new streaming device and antenna installation service again make getting your entertainment as easy as turning on the TV."

AirTV is dedicated to integrating OTA technology into the entertainment experience, making it simple and accessible to consumers. Local broadcast stations transmit high-definition (HD) channels for free, and consumers can tune in to those OTA channels using an antenna. OTA channels are available across the country, and consumers in many markets can receive dozens of local channels, including ABC, CBS, FOX and NBC.

Available starting today at AirTV.net, the AirTV Player streaming device combines some of the fastest growing segments of the television ecosystem: streaming video platforms and live, over-the-air signals when used with the AirTV Adapter (sold separately) and an OTA antenna (sold separately).

AirTV Player, built on the Android TV operating system, is a streaming device that, at launch, can integrate Netflix, Sling, YouTube and thousands of options in the Google Play Store with free local OTA channels (OTA channel integration requires an AirTV adapter and an OTA antenna, both sold separately). Internet access is required for streaming platforms and AirTV Player is Wi-Fi and Ethernet compatible. AirTV Player connects to a TV via HDMI.

When an OTA antenna (sold separately) is connected to the AirTV Player via the USB AirTV Adapter (sold separately), access to local OTA channels is integrated into the Sling channel guide. Viewers can watch the OTA channels on the TV connected to the AirTV Player via HDMI and seamlessly switch between OTA channels and Sling content without changing TV inputs.

Available at AirTV.net, AirTV Player with the optional OTA AirTV Adapter is available for $129.99. AirTV Player for streaming only is available for $99.99. A standalone AirTV Adapter is available for $39.99 if a consumer chooses to add OTA integration at a later date.

A nationwide network of licensed and insured AirTV Pro Install technicians will identify and set up the best available indoor or outdoor antenna solution, based on a customer's location. The professional installation service is available to all consumers at AirTV.net, with or without the purchase of an AirTV Player.

Standard one-room antenna installation, including the antenna, is available starting at $99.99 for an indoor antenna or $149.99 for an outdoor antenna. Most appointments can be fulfilled on a next-day basis, and installation is available in 48 markets at launch. Broadcast station availability is dependent on geographic location, topography, and antenna specifications.

"We have identified, evaluated and tested indoor and outdoor OTA antennas to choose two trusted solutions for our customers," said Weinraub. "They are well-designed for effectiveness, aesthetics and affordability, and we' ll help determine if they are a good choice for our customers."

AirTV L.L.C., a wholly owned subsidiary of DISH DBS Corporation, provides products and services to simplify the modern over-the-air (OTA) entertainment experience. AirTV is home to the AirTV Player, an Android TV-based streaming device that combines leading streaming services like Netflix, Sling and YouTube with local OTA channels, and AirTV Pro Install, a professional nationwide installation team that helps consumers connect high-definition TV OTA antennas in the home. Visit www.AirTV.net.

If you can access Netflix via Optik TV, then you have a Netflix account. Whether you pay TELUS, who then pays Netflix on your behalf, or if you pay Netflix directly, you must have a Netflix account. When I say Netflix credentials, I mean specifically a Netflix username and password - you would have signed in with this the first time you accessed Neflix on your Optik equipment.

Channel 422 on your Optik TV 4K or HD PVR/Wireless Digital Box is simply a Netflix app launcher shortcut. The TELUS TV+ apps and web client do not have this channel 422 shortcut; simply download and open the Netflix app or navigate to netflix.com and use the same Netflix credentials you use on your Optik equipment.

HBO live channels are channels 400 and 401, Crave movie channels are channels 406-409. The On Demand catalog for Crave can be found in the app in the On Demand section, navigating to Channels and selecting Crave. These should all be available in the TELUS TV+ app and at telustvplus.com.

At netflix.com I attempted, unsuccessfully, to log in using my email address and the password I use to log into Optik on my browser (telustvplus.com). Is that what you mean by "Netflix credentials"? Note that I do not have a Netflix account. I can only access Netflix via Optik, which of course works fine on a TV.