[Fwd: RE: [Fwd: Mr. Ranjan Mago .]]

[sunil]

This is what consumers feel about Nokia. So be ware next time you think of buying or suggesting Nokia hand set.



-------- Original Message --------

Subject:	RE: [Fwd: Mr. Ranjan Mago .]
Date:	Thu, 20 Jul 2006 07:09:58 +0000 (GMT)
From:	rm...@eth.net
To:	sunil <in...@consumer.org.in>

Dear Sunil,

Nokia gave me the 7370 handset only the day before, after my chasing up Pinky Sharma for over 4 weeks. As you said to me earlier, Nokia has grown too big for its boots & either unable or unwilling to service the huge customer base they have knowingly built up. You would be doing consumers a singular service, if you can persuade Nokia to set up several more Nokia Care centres, which they need to handle the large number of post-sale service incidents.

Anyway, I was pre-occupied at the FMS yesterday & was therefore unable to inform you myself. My sincere gratitude goes out to you for your stellar assistance in my case. I had given up on Nokia & were it not for your intervention, I would have been another hapless consumer, suffering at the hands of Nokia. Thank you for everything!

Best regards,

Ranjan Mago 


________________________________________
From: sunil [mailto:in...@consumer.org.in] 
Sent: Thursday, July 20, 2006 11:59 AM
To: Ranjan Mago
Subject: [Fwd: Mr. Ranjan Mago .]

Dear Mr. Mago,

I hope the action has been taken as per your satisfaction.

BR

-------- Original Message -------- 
Subject: 	Mr. Ranjan Mago .
Date: 	Thu, 20 Jul 2006 11:00:40 +0530
From: 	<Pinky....@nokia.com>

To: 	<in...@consumer.org.in>

CC: 	<David.Wo...@nokia.com>, <Aruna.S...@nokia.com>


Dear Mr. Prakaash,
 
Greetings.
 
This communication is to update you on the concern forwarded by you, on be-half of  Mr. Ranjan Mago.
 
Mr. Mago has purchased the new model N7370 (Amber Colour), availing the 50% discount offered by Nokia , towards his complete satisfaction.
 
I spoke with him yesterday evening and he had conveyed his thanks and satisfaction and also mentioned that he looks forward for long term relations with Nokia, as we do.
 
I also take this opportunity to thank you and your organisation for bringing these customer concern to us and we re-assure you that we do the best to provide customer satisfaction.
 
Look forward for your continuing support.
 
With warm regards,
Pinky Sharma 
 
Note : Pls note that Ms. Shipra Sareen is on maternity leave till Feb 2007, so you may keep Ms. Aruna Shankari in loop. Her email - aruna.s...@nokia.com


Best Regards,

Ranjan Mago